Manage Project Quality: A Comprehensive Guide to Quality Management

Manage Project Quality
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Table of Contents
Knowledge Assessment (Written Tasks)...............................................................................................3
Task 1: Project Quality Management....................................................................................................6
a) Work as a group to determine and document the quality requirements applicable to the project.
Create a quality definition table that will outline the quality requirements. Answer the following
questions once the quality requirement definition has been created......................................................6
b) Develop the outline of a quality plan for a project you have worked on....................................7
c) Develop a set of performance criteria that could be used to assure the quality of project
products and control the quality of processes. What measures would be applicable to each?..............10
d) What are lessons to be learned from the case study in relation to controlling project quality?
To what extent did it impact on overall project effectiveness?............................................................11
e) From your own experience produce an outline of quality standards that applied to the project.
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f) How will be quality managed throughout the project so that processes were continuously
improved?............................................................................................................................................12
g) Was there room to improve on this? How?..............................................................................12
References...........................................................................................................................................13
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Knowledge Assessment (Written Tasks)
1. The cost of quality refers to:
c) The total cost of all efforts related to quality
2. Quality control is
c) Monitoring specific project results to ensure that they comply with the relevant quality
standards while identifying ways to improve the overall quality
3. Quality Assurance is
a) Evaluating overall project performance to ensure the project will satisfy the relevant quality
standards.
4. The quality management plan must address
d) All of the above
5. In the context of project quality management, a scatter diagram is a
a) Quality control tool or technique
6. When doing quality planning the following need to be considered, except:
d) Procedures, standards, and guidelines that pertain to the organization
7. The process control charts are used :
a) To determine whether a process is or not
8. The process of identifying quality requirements and/or standards for the project and its
deliverables and documenting how the project will demonstrate compliance with quality
requirements and/or standards is called:
a) Plan quality management
9. Quality control in the final analysis is:
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a) Using the process of monitoring project results to decide if the outputs meet the
requirements
10. Which of the following output of the plan Quality Management is not used as an input
in the Perform Quality Assurance process?
d) Quality Checklists
11. The technique used as an additional quality planning tool and allow ideas to be
brainstormed in small groups and then reviewed by the larger group is known as
b) Nominal group technique
12. The name for the tool used in Perform Quality Assurance to represent decomposition
hierarchies such as the WBS (Work Breakdown Structure), RBS (risk breakdown
structure), and OBS (organizational breakdown structure) is:
a) Tree diagrams
13. The technique of comparing actual or planned project practices to those of other
projects to generate ideas for improvement and to provide a basis by which to measure
performance is known as:
c) Benchmarking
14. Gordon has recently taken over a project as the project manager. The project is already
halfway to through the execution. Reviewing the project management plan, Gordon
found outs that the project’s WBS is not aligned with the project management plan and
the 100% rule was ignored. What does this mean?
According to this situation where the project was not aligned with the plan of the project
means that there was improper project management and the plan quality management was not
made properly.
15. A project manager is unsure of the difference between precision and accuracy and asks
for your help in understanding the difference between the two terms. Which of these
responses would be the best response to such a question?
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