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Quality Assurance and Control Tools in Project Management

Quality on a project is defined as the steps taken to integrate product quality requirements and satisfy stakeholder objectives. Tools and techniques such as statistical process control and benchmarking are necessary for planning project's quality management. Poor quality can affect project cost by causing rework, delays, and customer dissatisfaction.

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Added on  2023-06-03

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This article discusses the various tools and techniques used for quality assurance and control in project management, including scatter diagrams, Pareto charts, Ishikawa diagrams, and more. It also touches on the cost of poor quality and how it can be prevented, as well as the use of statistical sampling in the hospitality industry.

Quality Assurance and Control Tools in Project Management

Quality on a project is defined as the steps taken to integrate product quality requirements and satisfy stakeholder objectives. Tools and techniques such as statistical process control and benchmarking are necessary for planning project's quality management. Poor quality can affect project cost by causing rework, delays, and customer dissatisfaction.

   Added on 2023-06-03

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Running head: BUDGET PLANNING
Budget Planning
Name of the Student
Name of the University
Author’s Note
Quality Assurance and Control Tools in Project Management_1
1BUDGET PLANNING
Answer to the Question
As stated by the “American Society for Quality (ASQ)”, the assurance of quality is
identified with systematic activities which are integrated in a project as per the relevant
requirements of the service to be fulfilled. The definition of quality assurance is depicted with
the regulation of products and services at the time of delivery of the desired service level.
The tools and techniques used to monitor the quality in project management is proceeded
with Perform Quality Assurance process. This ensured with the use of the scatter diagram, Pareto
Chart and Pareto Analysis, scatter diagram, inspection and statistical sampling. The cause and
effect relationship are also evident with the use of Ishikawa or Fishbone diagrams. This is often
considered with the implementation of materials, equipment, process, people, environment and
management. The application of the control charts is observed with illustrating the stability of
the process leading to unacceptable variance. The application of the flow chart system is
determined with the existing problems along with the quality control tool for predicting the
potential flaws in a process (Rupen Sharma, 2014).
“Cost of Poor Quality (COPQ)” is identified with a serious problem in the construction
industry and depicted as a serious problem all over the world. COPQ is evident with execution of
poor quality which is due to lack of close supervision and non-adoption of the “standard
operating procedures (SOPs)”. Previous research has shown that COPQ in the construction
project varies from 5 to 15% (Reed-Knight et al., 2015).
Reply to the Comment
I was able to gain new insights from reading your opinion on quality component in
project management. I second your thoughts on measurement of the quality of the project via
performance results. Apart from the various types of the tools discussed by you, I would also like
Quality Assurance and Control Tools in Project Management_2

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