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Manage Quality Customer Service - Assignment

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Added on  2021-01-02

Manage Quality Customer Service - Assignment

   Added on 2021-01-02

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Manage QualityCustomer Service
Manage Quality Customer Service - Assignment_1
Table of ContentsTopic 1 – Process Map.....................................................................................................................1Topic 2 – Ensure delivery of quality product/service .....................................................................4Topic 3 - Written Submission..........................................................................................................6
Manage Quality Customer Service - Assignment_2
Topic 1 – Process Map1.Begin your process map (or flow chart) with your organisation’s vision and mission statement,and/or positioning statement/ customer service charter, outlining how the organisation plans tomeet internal/external customer requirements. Write this as an opening statement on your processmap (or flow chart). IKEA, ALDI, VIRGIN AIRLINES. No car companies, no mobiles orlaptop companies. Vision and mission statementOur company's vision is to be the most valued business by the customers we serve and thecommunities in which we operate, our loyal and committed employees as well as shareholders. Mission of our company is to develop its stores in every country all around the world andincrease its profit by enhancing sales by providing high quality product & services to thecustomers. In order to meet the internal and external customers requirements our companyfocuses on using effective workplace values to offer high quality products such as generalproducts, furniture etc. to the customers at reasonable prices. 2.Next outline the initial steps of a customer interaction with your organisation. These start when thecustomer interacts with the organisation in gaining information prior to making a purchasedecision on products and/or services. The level of consultation will vary depending on the type ofproducts and/or services marketed. Summarise public relations and product promotion here aswell. Customers of our organisation communicate and provide their feedbacks with us throughvarious means such as online websites, social media, emails or customers servicerepresentatives. While making purchasing decisions our customers visit our websites to identifythe products and services we offer. The next step includes visiting our social media pages to seefeedbacks of our existing customers or people who consumed our products or services. Theyalso make calls to our representatives or visit our stores to obtain detailed information regardingthe product they need to purchase. Therefore, Aldi use effective methods such as onlinepromotion, email marketing, social media marketing along with offers and discounts forpromoting the products and maintaining effective public relationship. 1
Manage Quality Customer Service - Assignment_3

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