Manage Quality Customer Service for AET Pty Ltd

Running head: MANAGE QUALITY CUSTOMER SERVICE
MANAGE QUALITY CUSTOMER SERVICE
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1MANAGE QUALITY CUSTOMER SERVICE
Table of Contents
Introduction......................................................................................................................................2
Customer Service Strategy..............................................................................................................2
Internal and External Customer requirement...............................................................................2
Customer service standard...........................................................................................................2
Handling and grievances..............................................................................................................3
Roll out and implementation process..........................................................................................3
Long term and Short term achievement.......................................................................................3
Conclusion.......................................................................................................................................4
References........................................................................................................................................5

2MANAGE QUALITY CUSTOMER SERVICE
Introduction
AET Pty Ltd deals with professional trades and offers a huge range of products. The
range of connectivity is also important for the company as the company deals with different
countries and they want to expand their business by implementing better customer service
strategy.
Customer Service Strategy
In case of internal customer need cultural working experience and provide value to their
decision and appreciate their thoughts are important. The better process maintenance and train
employees for delivering better service to internal customers are important. There is a need for
process improvement team and the team will be monitoring the good service standard and act in
difficult cases when employees are not able to satisfy internal customers (Shanka, 2012). As
internal customers are the mirror for external customers, so satisfying them is the huge
responsibility for the company.
Internal and External Customer requirement
In case of external customers, delivering service in a right manner and provide a response
in a fluent approach is the main aspect of that. The external customer has the choice, so the
business opportunity for the company is competitive in this matter, hence employees positive
attitude and respect for the external customer is needed so that these customers can attract by that
process.