Case Study on Manage Team Performance Assignment

Manage Team Performance
To Support Strategy

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Links between team performance and strategic objectives..............................................1
1.2 Tools & techniques to set team performance targets........................................................3
1.3 Value of team performance tools to measure future team performance..........................5
TASK 2............................................................................................................................................6
2.1 Determine required performance targets within teams against current performance.......6
2.2 Address the need for individual commitment to team performance in achievement of
strategic objectives.................................................................................................................7
2.3 Evaluate the application of delegation, mentoring and coaching the strategic objectives7
2.4 Team performance plan to meet strategic objectives.......................................................8
TASK 3............................................................................................................................................9
3.1 Tools and methodologies to assess the process for monitoring team performance.........9
3.2 Team performance against agreed objectives of the plan and address objectives of the plan
and address problematic performances..................................................................................9
3.3 Analysis the impact of the team performance in contributing to meeting strategy........10
TASK 4..........................................................................................................................................10
4.1 Determine influencing methodologies that can gain the commitment of individuals to
strategy.................................................................................................................................10
4.2 Critically discuss the impact of individual dynamics, interests and organisational politics
on securing the commitment of individuals strategy............................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
The team performance based on the team members who attend different types of tasks,
relationships and individual's needs on the team. This time a leader plays an essential role and
guides them on how to perform in tasks. They are providing support to their team with these
fundamental components of high performance, high trust, leveraging variety between team
members, motivating healthy conflict, processing commitment and accountability (Iamratanakul,
2018) . To effectively arrange any team need to apply different types of strategy which can help
to direct a team inefficient manner. They are working together and help to achieve the objectives
and goals of business. To better understand the report selected organisation Airdri Limited which
was founded in Oxfordshire (UK) in 1974 by business partners Peter Phillips and Peter Allen.
The company is leading the company in hand dryer development and manufacturing to provide
comfort to users and are identified for their reliability, low energy consumption. This report
consists of link between the performance of team and strategic objectives. To target performance
of the team apply four different tools and techniques. Determine value and monitor team
performance in certain period through different practicals. Prepare team performance plan which
can help to meet objectives and determine the impact of team performance, tools &
methodologies, plan & address problematic performances. Additionally, analyzing
methodologies to gain commitment and define impact of individual dynamics, interests and
organisational politics.
TASK 1
1.1 Links between team performance and strategic objectives
A team is a fluctuated system that creates interrelation among a group of people and
connected with a common purpose. The team performance has played a significant role in
Airdri's limited to conduct business objectives effectively. Team performance, as well as
strategic objectives, are playing role of a bridge between the team and performance of business
result. Through performance of a team, Airdri limited easily achieve their goals and objectives
because a team works together and performs effectively in every task. The management of team
is focused on the achievement of the key goals of the business or company. A leader tackles their
team and decentralised than hierarchical. Due to absence of centralisation can lead to
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synchronisation and control problems for management. To understand a link between strategic
objectives and team performance apply the congruence modelling.
The congruence model was introduced early 1980s by organisational theorists David A.
Nadler and Michael L. Tushman. apply by Airdri limited to change environment process that
analysis the performance on the basis of operate as a system. The company is broken down into
individuate components, the model of congruence evaluate those elements which can help to
company for the improvement of every part (Boroughs and Palmer, 2016). The organization's
performance rests on placement of every components. There are define main basic components
of congruence model -
Work It is defined nature of different types of tasks performance and
rewards. It can help to understand related problems with the tasks.
People To identify the important components of the individuals and finish
the tasks related to work. There are analysing the sociology of the
work place.
Structure There are defined about the structure and nature of company. It is
understand that how to designed and calculated of work.
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Culture There are mainly focus on the belief, behaviour, values and various
types of leadership styles of a company.
This model is defines as important tool to identify problems which is occurring in present
time in the Airdri limited. It provide solution how to overcome from these issues and show rigid
structure for determining critical organisational problems. In the reference of international
companies it is considering as lengthy and costly processes where include several business
entities and thousand of staff members. This model aid business to thought with the help of the
influence of change management regarding to organisational connections as well as performance.
The particular model does not analysis the shortest way for combining group subtitles into an
organisational examination.
The strategic objectives is the substitution of different team goals or group objectives of a
company. Thus, the performance of team has an inevitable role in processing the business
strategy. The work of team to make the members of a company more discreet and direful to
making bold and efficient decisions. Due to team performance face of lack of innovation and
creation of idea when creating strategic objectives that will affect the whole production of a
business (Hussain, Konar and Ali, 2016). Apple uses artificial intelligence and the advanced
information system to deliver the best possible services to the customers as well as employees.
Strategic goals and objectives are clearly communicated to the manpower of company that not
only helps to achieve the strategic goals but also assist the customers to retain the brand value.
1.2 Tools & techniques to set team performance targets
Tools & techniques determine the performance and improvement of a company and
identify the future positioning and profitability for future company. It improves decision-making
skills and improves company efficiency by implementing instruments and methods.
Organisational instruments are all requests, alternatives and procedures for measuring. There are
defined different tools and techniques which is followed by Airdri limited to manage
performance -
Balanced Scorecard – It is firstly introduced by Dr Robert Kalpan in reference to
performance management tool. The company Airdri limited apply this tool to achieve their
organisational objectives of business like target, performance and basic principles. It plays
essential role to gather information. Through this tool Airdri limited analysis the performance of
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a company so it is mentioned as balance scorecard performance strategy for a company. It is also
known as 'performance improvement report. Collecting data from employees and clients report
has a prevalent role to play in enhancing organizational efficiency. With the help of this report
check the performance of staff members also check the feedback of customers regarding to their
services. As a result it can help to meet with their expectations and intensify the intramural
activity of a company such as financial and non financial quota.
Advantage
 Through followed of this method, it helps to conduct processes to connect with short term
enterprises as well as long term intention.
 Determine the performance of a company through non financial metrics.
Disadvantage
 It will take much more time and consume cost to aware for new techniques and tool for
the active participation of staff members.
 It is easily can not utilised in financial matrix way (Blackman and et.al, 2019).
MTR – i (Managing Team Role Indicator) – This tool can help to improve the group of
staff members in Airdri limited by recognising the weakness of a company. Through this tool
mainly concentrate on the participation of workers. It means they are aware of the attitude and
behaviour of peoples. According to this technique role of individuals in the team such as
invention, investigation, campaigning and instructive, exploring, administration and
harmonising.
Advantage – There are defined advantage of this tool in reference to Airdri limited -
 It can help to deduct and solve problems thus it compound the stress management in a
company.
 Easy to evaluate the strength and weakness of a company through providing the
individuals Fleishman.
Disadvantage
 This tool mainly depended on the attitude of a person, the attributes are not measured the
performance of a company.
Mckinsey's 7s –The instructor of this tool such as Richard Pascale, Robert Waterman,
tom peters. There are including some aspects which is defined as hard and soft elements -
 Hard elements – Strategy, structure and system
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 Soft element – Style, value and skill
Advantage
 The seven method of this tool helps to improve performance of every team member and
enhance the excretion of strategies of a company.
Disadvantage
 The external elements are not considered in this model.
MBTI (Myers Briggs Type Indicator) – This tool mainly followed by Airdri limited to
set best personality schedule in a company. There are including attributes like behaviour,
character and association and it is easy to recognise the intensity and apply of a company with
the help of personality test.
Advantage
 Every staff members have a better perceptive to target of a company besides the process
of personality litmus test accessible.
 Manage time in efficient manner
Disadvantages
 In several conditions such as recruitment and selection it challenging to predict the
personality with the help of 4 attributes.
 Thus, it is inferred that the balance scorecard, MTR-i, McKinsey's 7S, MBTI is the
significant tool and technique and profoundly influencing the team performance.
1.3 Value of team performance tools to measure future team performance
Several tools are applied by a company to know the performance of a team. Airdri limited
mainly applied balanced scorecard to measure performance and know about every team member
(Wirtz and Jerger, 2016). After than note down points of employees and know how much they
are scoring to complete several tasks to complete given to the group as a whole. The scorecard of
every employee prepared on a monthly and weekly basis to analyse to an ideal set of targets. It
can be used for intensifying and assessing the ability of group members. A team must include
completely talented and economic people like a team that can be advised as an abstract team or
quality of employees and drawbacks must balance to each other. Other metrics consist of quality
as well as initiative. Both are helping in evaluating of efficiency of a team. (Latan, H, 2018) says
that the initial behaviour of participants of a team can be encouraged behaviours to do tasks that
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are connected to the entire team. Thus, it is defined as one that was used to measure team
performance.
Why the need to measuring efficiency
To analysing efficiency of every team member need to focus on those factor which is
related to future performance. The analysis will greatly help to modify the operating of a team.
For assistance, the above mention strategies can be applied and analysis the performance of team
to direct a way for quality control. The assessment report can be utilised to determine and
enhancing the efficiency of team work. Through this report get an idea regarding to current status
of team during to working. It is essential to analysis of performance of team regarding to each
task and it will provide a way to determine the quality of training and job design which is
provided by Airdri limited. Through performance valuation a company get feedback which is
used by a company to improve several factors in respect to maintenance and administration. The
assessment of efficiency of a team is essential in different ways such as assess the quality of
training and job design provided by the organisation. It provides a crucial report to a company as
a whole (Soomro and et.al, 2016). Through this report get an idea as per the current status of
team while working and easily implement with the help of strategies.
TASK 2
2.1 Determine required performance targets within teams against current performance
The performance of team is important for boost for distribution ideas and interaction
among managers and staff members that results in advancement of a company. Team
performance plan defined as excellent strategy which helps to identify the level of performance
accomplished by the team members and also provide appropriate guidance and direction for their
team. With the help of this plan, it is recognised that staff members who are working currently
can be managed opportunities to collect data for motivation of working in a team environment.
Due to this plan Airdri limited can assistance of team to know level of key performance indicator
and screen same relatively quickly. Airbnb is one of the online market place through which an
individual can be experience the hospitality, lodging and homestay services. the connectivity and
leadership style of connecting different communities is extremely well.
This plan does not manage data regarding to individual humanities performance and it is
required to present in specific period of time. When developing the performance management
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plan in the Airdri limited that time entire team as the contrast to single staff members of a
company and motivate the passage of data among the staff members of a business. But this plan
is taking more time and consist of agreement from the best part of team members of selected
company (Almost and et.al, 2016). To connect with clients it is required to focus on the every
customer with the help of listening and efficient question method. To improve historical team
performance it is required to using attentive questioning technique direct individual training
gatherings with manager. A current team execution of Airdri limited is elevated by observing
certain number like 10calls per week to analysis of new clients feedback from old clients
feedback. This method can help to understand that team are working in efficiently or not. Airdri
limited has changed the time of mock conference practice in a office to 8 pm upholding
concealment to support real feedback without any anxiety or criticism (Shaban, 2016).
2.2 Address the need for individual commitment to team performance in achievement of strategic
objectives
The impact of team performance in Airdri limited consist of several number of process in
the area of quality, levels of customer services, development, profit & productivity. To play role
in team performance in individual commitment to include motivation and incentives. Motivation
is part of success or failure of a company which is connected with single person (Rezania, Baker
and Burga, 2016). It is important to encourage of staff members due to analysis with staff
members to gain the target and encourage individuals has the stronger idea when analysed with
other staff members. For the appropriate performance of a team, a singular person contribute a
large scale sincerity to accomplish target as well as goals. Individual commitment generally
mention about the invent mentally, physically and emotionally to accomplish the target of teams.
2.3 Evaluate the application of delegation, mentoring and coaching the strategic objectives
Strategic Objectives – It states that as an objective which must be accomplished through
a particular company for get success after apply specific strategy. These objectives mainly
focused on the generally to externally. These objectives classified into different categories these
are -
 Namely
 Market standing - Marketing standing implies wanted section for present as well as new
markets
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 Innovations – It defines of new methods deployed for new goods and services in
reference to skills and methods.
 Human resource – There are including selection and improvement of staff members.
 Financial resources – It consists of sources of funds for Airdri limited
 Physical resources – Equipment within a company.
 Productivity – Effectively use of resources which can help to get wanted results.
 Social responsibility – Cognizance to the impact of stakeholders
 Finance – Measure growth in respect to financial state
Delegation – It is followed in the company required different types of strategies to
measure and understand forecasted of several staff members. To better understand a manager or
a head representative of companies introduce to delegation regarding to work. This procedure
has been done through proper understanding of the staff members and their results are based on
the incompletion of tasks. This time inability influence through working of the an enterprises as
an entire (Alarcón and et.al, 2016).
Mentoring – It is the procedure to provide training and advise to new joiner as well as
less experienced individual through expertise person. There are sharing of knowledge which is
related to personal and professional activities and achieve knowledge from teacher. There are
movement of skills that will or will not give activity to a current problem in reference to does not
it may apply for potential issues. It is mainly dealing with recognisance and evaluating of a
problem. The mentor defined several ways to make the instruct and understand the problem
before starting to look for solution. It is categorised into two manner formal and informal and
these are analysing in powerful way.
Coaching – It is similar to mentoring because there are provided a coach who guide
regarding to working activities. There might be either a single or multiple individuals who
beneficial from the same. It is mainly appointed by company to develop performance of different
types of employees.
2.4 Team performance plan to meet strategic objectives
To achieve strategic objectives there is required to critical analysis of planning a team
performance and make effort to meet with strategic objectives. In general terms, the fact of team
presentation has been based on the strategic objectives for Airdri limited. There are applied key
performance indicator to measure performance of team participants. It is keeping in the mind to
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present several tasks most of the teams based on the leadership skills and inducing the work of
motivation skills (Akter and et.al, 2016). The advantage consist of monetary and non monetary
schemes and say for instances rewards and recognitions ans incentives. It indicate a hint
regarding to performance as a team and competency of team leader for important development
and consist of trouble some staff members.
TASK 3
3.1 Tools and methodologies to assess the process for monitoring team performance
Team is the group of people who are assigned to perform specific task in order to
complete particular goals of business organization. In AIRDRI, the team members shows
commitment towards job, motivate other members and cooperate with others for the purpose of
increasing production and profitability. To understand the problems, improve process and solve
the problems more effectively it is important for company to measure team performance
(Alsharo, Gregg and Ramirez, 2017).
Team performance can be measure in to three dimensions such as :
Performance effective: In Airdri, the management measures quantity and quality of
performance such as response, innovation, productivity and efficiency.
Attitudinal: In Airdri, manager measure performance like as employees satisfaction,
commitment and trust towards management.
Behavioural: In this dimension manager measure safety, turnover and absenteeism that
helps to provide safety to employees.
3.2 Team performance against agreed objectives of the plan and address objectives of the plan
and address problematic performances
Organization can measure team performance and monitor by using key performance
indicators, management by objective, Benchmarking and Balance score card, 360 degree
feedback that helps to evaluate performance and maintain productivity. Airdri adopts 360 degree
feedback to evaluate team performance such as:
It provides questions that helps to obtain rating towards performance. Its form can be
generated from online and response are mailed by employees within organization. It helps to
improve the performance of employees by monitoring their performance (Latan and et.al, 2018) .
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3.3 Analysis the impact of the team performance in contributing to meeting strategy
Team performance has the critical role within organization as it enhance the development
of an organization since the primary aim of team performance that helps to achieve goals. Team
performance impacts positively in contributing to meet with strategy as it access the team
performance by dividing team roles and work contribution. Team motivation helps to understand
the problem and motivate team members who helps to increase productivity for the purpose of
success of organization.
TASK 4
4.1 Determine influencing methodologies that can gain the commitment of individuals to
strategy
To developing strategies and evaluation strategic abilities lies in the hands of the
strategical management team. The changes in strategy defined regarding to certain company and
comprises of the requirement of skilful and talented, attached as well as encourage of staff
members. It calls for workers encouragement which can aid in that particular company to met
with goals so it is becoming a competitive entity amongst other business. Staff members, to
reiterate their significance, aid in amount for any company it is through their skills, effort and
efficiency that a business wants to generate profit (Williams and et.al, 2017).
Going Forward – According to this division marked those specific methodologies which
can affect to the staff members for interpreting efficiency and efficacy on the basis of their job
profiles than turn for the strategic objectives. With the help of performance, commitment and
other feature such as team management work with the company to meet with an organisation's
objectives, appreciable effort should also be put on authorise the workers with the help of self
assessment mode by way of their appraisals, monetary benefits understand about the potentials
and carry out forth the best in them. Case of Volkswagen automotive industry is one of the best
example of going forward. The company had to face global downfall after getting the feedbacks
and complaints from its clients (Leadership in Volkswagen, 2015).
Trust and loyalty – Both are valuable for Airdri limited and work as a pillars. It can
contribute for their staff members and vice versa. There are outfitted with the important
ingredients and capabilities to meet the positive attitudes from the side of workers. It is
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understand that develop these worth of trust and loyalty among the staff members is by treating
them well for a purpose to supporting technical staff that will cater of their needs.
To meet these all requirements for its employees will setting way for a strong and healthy
relationship between the management and the staff members. In Airdri limited head, executives,
CEO and staff members are susceptible for conduct of codes as well as outlined on the ethics to
developing and registration process.
Transformation – Any transformation in the strategies should be done through recognise
of expected and requirements of workers and should be transparent due to understand and
acknowledged by the latter. From the side of company to understand of unbiased attitude and
particular area that it should adhere to, there by being enlisted as one of the top companies to
work. The case of SANTANDER the UK banking sector is considered as a best organisational
transformational case. The bank was rapidly shrinking towards low growth rate due to regulatory
changes and volatile policies. It launched its retail banking line with more strategic step and
become the leading retail bank subject to mortgages and savings (SANTANDER banking case,
2019).
From the above all the team managers it is understand that they are participated and take
interest into professional development of both team members and also for any new joinees as
well as trainees that have newly joined. To provide training of the their new employees select a
good cater who is understand need of new joinees due to less experience or exposed to the type
of work or employment they have selected for. Due to proper and straight training method where
consist of in the training module and utmost care should be selected in imparting like as per the
standards.
4.2 Critically discuss the impact of individual dynamics, interests and organisational politics on
securing the commitment of individuals strategy
There are various elements that are capable of influencing the commitment of staff
members towards the team and a company (Bustinza and et.al, 2019).. There are analysing some
factors which are influencing of an individual -
 Individual Dynamics
 Individual Interest
 organisational Politics
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Individual Dynamics – It defines about those components that are hidden but it is
capable of affecting the group in accomplishing their goals. Furthermore, it is assert able to
affect performance since it can highly influence the team member’s beliefs, values and
perception as well as activities and behaviours.
Individual Interest – Every individual have different interest and it is related to one of
the significant factor effecting in obtaining strategic objectives. In the individual interest consist
of likes, dislikes, culture and belief of an individual. Soft skills improvement is considered one of
the technique to improve the collaboration process within the organisation. As Lloyds bank is
considered one of the individual interest caring bank that helps in retaining the interest of the
employees and helps to meet the employees requirements with better manner.
Organisational Politics – In reference to each organisation it exists a well defined and
strong system under which their activities are performed. Thus, it is essential to understand the
politics within a company. Both internal and external elements lead politics in a company.
Therefore, the politics of a company's policies provides both positive and negative effect on the
staff members perspective towards attain the strategic objectives (Jin and et.al, 2017).
CONCLUSION
As per the above discussion it has been concluded that team performance and strategic
objectives are linked with each other because when employees give good performance so
company meet with their objectives. It is understand through congruence model where include
strategy, work, values, people & skills and organisation & culture. There are applied different
techniques which can help in team performance targets like balance scorecard board, MTR,
MBTI and Mckinsey. Through these tools measure performance every team member in effective
manner. It is required to analysis of performance targets against current performance. To
accomplish of strategic objectives address the need of individual commitment and defined
application of delegation, mentoring, coaching as well as strategic objectives. There are utilised
different types of methodologies and categorised into performance effective, attitudinal and
behavioural. There are evaluating effect of the team performance in contribute to meeting
strategy.
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REFERENCES
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Online
Leadership in Volkswagen, 2015. [Online]. Available through: <https://econsultancy.com/social-
media-and-crisis-management-a-volkswagen-case-study/>.
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SANTANDER banking case, 2019. [online]. Available through: <
https://www.managers.org.uk/insights/news/2015/july/the-5-greatest-examples-of-
change-management-in-business-history>
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