Assignment on Management - Review of the Organizational Policies

Running head: MANAGEMENT
Management
Name of the Student:
Name of the University:
Author’s Note

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Table of Contents
Learning Instruction 1....................................................................................................2
Review of the Organizational Policies.......................................................................2
Performance Management Objectives.......................................................................2
Development of a Process..........................................................................................4
Role Play with CEO...................................................................................................5
Role Play with Line Manager....................................................................................6
Implementation Plan..................................................................................................7
Part B..........................................................................................................................8
Learner Assignment 2....................................................................................................8
Objectives for Training Plan......................................................................................8
Features of Performance Management Processes....................................................10
Part B........................................................................................................................11
Part C........................................................................................................................12
Learner Assignment 3..................................................................................................13
Analysis of Initial Training Outcomes.....................................................................13
Renegotiation Role play...............................................................................................15
Modified Service Agreement.......................................................................................16
Bibliography.................................................................................................................17

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Learning Instruction 1
Review of the Organizational Policies
The business of Australian Hardware is considered for the assessment and the
business is engaged in providing different home solutions to the customers and thereby
expands the operational process of the business. The review of the organizational policies
reveals that the senior management plans to expand the operations of the business and
thereby generate more revenue for the business. The strategic plans which are formulated by
the business is for a long term period and the same is prepared so that the business is able to
achieve the long term goals. The strategic plans are formulated considering long term
performance requirements and set targets which the business needs to follow in order to
achieve the goals and objectives of the business.
On the other hand, operational plans are set by the management of the company to
handle day to day operations of the business and ensure that the business is moving in the
right direction considering the long term goals and objectives of the business. The
management of the company wants to expand the operations of the business and therefore
requires the business to earn more profits from the operational process of the business. The
business also plans to maintain quality of the services and products which is offered for better
transparency in the level of services.
Performance Management Objectives
The performance management objectives are set by the business considering the
nature of operations and long terms goals which the business wishes to achieve in near future.

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The three performance management objectives which would be closely related to the
activities of the business are listed below in table form:
Performance
Management
objectives
The management needs to focus on enhancing the sales of the
business by at least 20% so that appropriate revenue can be
generated and more profits can be earned by the business.
The services and goods which are provided by the business
needs to be of appropriate quality so as to ensure that more
demand is created in the market and more customers are
attracted to the operations of the business. In addition to this,
the business should also aim to satisfy the customers.
One of the key development plans which the management of
Australian Hardware should be aiming is to achieve growth in
the operations of the business and establish a reputation for the
business in the market.
Actions
Action Resources Strategy and Tactics Timeliness

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Increase in the
sales of the
Business and
Enhancement of
Profits
Application of
Promotion Mix
and designing
of better quality
of houses
Effective marketing and
promotion of the
business and emphasis
on maintaining quality
of the products which is
offered
1 month
Improvement in
the Quality of
products and
services and
enhancing
customer
satisfaction
Skilled
employees,
mechanical
machineries
and other
necessary
hardware tools
Conducting regular
training sessions for
improvement in the
skills of the employees
1 month
Enhancing the
Scale of
Operations and
achieving
growth in the
Operations
Access of
Proper funds
and resources
and availability
off Skilled
Labour force
Effective use of
Resources and Other
sustainability practices
1 year
Development of a Process
The management of the company needs to develop a process which can allow the
business to operate with a sense of purpose and strive towards the goals and objectives which
are established. One of the practices which can be adopted by the business is budgeting

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practices which would allow the business to set targets considering the long term goals of the
business and also review the performance of the business at regular intervals so that the
business is working in the right area. The budgeting practices would allow the management
to properly set targets in financial terms and help the business to focus on financial targets
and achieve the same as well. In addition to this, one other approach which can be adopted by
the business is balanced scorecard approach which allows the business to set CSFs and KPIs
for the business on the basis of which the performance is appraised. The performance can be
appropriately optimized by following the strategies above discussed.
Role Play with CEO
You: Good Morning sir, I had a meeting schedule with you sir today.
CEO: Good Morning. Yes, please come in have a seat. So tell me what you wanted to
discuss?
You: Yes, I wanted to discuss on the processes which is being followed for setting the KPIs
for the business.
CEO: So I take it you have formulated a line of action for implementing the KPIs and also
for setting them.
You: Yes sir, I would like your opinion on the same. I am planning to implement flexible
budgets as the same would help in setting financial targets and assist in measuring
performance on a weekly basis. Further flexible budget is the choice as changes can be made
to the same as and when trends and market factors changes.
CEO: I would agree with you on that flexible budget is indeed a good option for setting
financial targets and they can be monitored easily as well. However, what about other KPIs,

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we can’t have focus on restricted to financial performance. Some of the qualitative factors are
also important.
You: Yes sir, I would agree and therefore balanced scorecard approach is suggested which
would measure four different perspective and can be used for long term planning operations
in a successful manner.
CEO: I think it’s worth a go but you would be requiring permission from CEO as well as
other managers. However I would require regular updates on implementation of the same and
possible KPIs which would be identified by such processes.
Role Play with Line Manager
Line Manager: Hello, you wanted to discuss something with me?
You: Yes, I wanted to discuss on the processes which is being followed for setting the KPIs
for the business.
Line Manager: Yes go ahead.
You: I am planning to use flexible budgeting techniques for setting the financial targets such
as the percentage of profits which the business intends to generate in the coming period. In
terms of qualitative measures, balanced scorecard would be an appropriate tool for setting the
targets.
Line Manager: Yes, good idea budgets can be used but I am not very sure of balanced
scorecard. The tool needs to be perfect for our nature of business or the KPIs would not be
appropriate.
You: But sir, it would help us to focus on the four different perspectives and as per the
strategic targets set, some of the aspects can be covered with the use of balanced scorecard. In

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addition to this, the tool is quite effective for long term planning and proper strategic
management.
Line Manager: I think it’s worth a go but you would be requiring permission from CEO as
well as other managers. I am convinced that the process would work.
Implementation Plan
Action Resources Strategy and Tactics Timeliness
Setting up the
budgeting
targets
considering
previous year’s
performance
Previous year
trends and
results
Seating of percentage of
sales and profits which
needs to be achieved.
1 month
Segregation of
Targets to
different teams
Target plans,
Milestones
The targets is to be set
by the senior
management and the
same needs to be as per
current market trends
2 weeks
Setting up
Balanced
Scorecard
Access of
Proper funds
and resources
Proper Planning is
required for formulation
of strategic plans
3 weeks

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Part B
The goals which are set by the business mainly focuses on enhancing the financial
gains for the business and thereby also improve the performance of the business in other
areas as well. In order to properly plan the activities, I would be referring to past years results
to get a better idea of the performance trends. The activities of performance management is
also undertaken for the business for ensuring that proper strategic management practices are
implemented in the organization.
In my opinion that characteristics of a learning organization is to continuously
improve the business process an strive for more development. The planning process which is
undertaken by the business would be aiming to achieve the same fit so that a certain level of
efficiency is maintained in the operational process of the business. The management of the
company also needs to focus on developing an appropriate Human resource policy so that
sustainability is maintained and the business is able to retain the top employees of the
business. I would be focusing on all aspects such as grievances policies, anti-discrimination
practices, equal opportunities so that the employees are satisfied with the process and are
motivated to outperform themselves for better results for the business.
Learner Assignment 2
Objectives for Training Plan
Action Resources Strategy and Tactics Timeliness

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Training for
better
Application of
Marketing Mix
Physical
resources as
well as
financial
resources for
the business.
Proper application of
marketing techniques
such as use of social
media and television
publicity
1 week
Development of
Social skills for
Managers so that
online media can
be used for
ascertaining the
satisfaction of
the customers.
Online
websites,
intellectual
properties.
The managers would be
responding to the
customers and review
their feedbacks for
ensuring that success
can be achieved in the
business.
2 weeks
Development of
Knowledge of
Strategic
management
skills and
critical thinking
process
Physical as well
financial
resources of the
business.
Promotion of Innovative
designing and
differentiating the
products which is
offered by the business.
1 month.

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Features of Performance Management Processes
The performance management plan which is formulated aims to ensure that proper
quality of goods and services are provided to the customers and proper brand name can be
created in the market. The features are discussed below in details:
 Regular Monitoring of Performance: The business needs to regularly monitor the
performance of the employees and ensure that a level of productivity is maintained.
Efficiency from the employees is an absolute necessity. The managers needs to take
sessions and meetings at least once a week so as to ensure that everything is working
as per plans.
 Identification of Performance Gaps: The performance gaps which take place needs
to be identified and investigated so that probable cause for the performance gap can
be identified and necessary steps can be taken for maintaining efficiency in the
operational process of the business. The performance gaps can help the business to
make improvements and thereby improve the overall of services of the business.
 Providing Feedback: The feedback which would be provided by the senior
management would be based on the review of performance and it can take place after
a week from the implementation of the business plan. The feedback which is
provided by the management can be implemented and the performance gap can be
avoided in the next performance report.
 Managing Talents: One other important part which the senior management would be
playing is to appropriately manage the talents of the business. The business needs to
retain the employees who have appropriate skills and ensure that the employees are
satisfied with the operations and policies of the business.

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The feedback process needs to be handled in a professional manner by the management
and they must ensure that clear message has been communicated to the department or the
concerned employees. For example, feedback can be provided through mails or even through
face to face meeting. However, the latter is considered to be more effective and therefore the
same needs to be followed. The business can use presentation style or even prepare data
sheets for showing evidences for providing better analysis of the performance gap and for
better understanding of the department or the employee.
The business follows an appropriate record keeping system so that every aspect of the
operations is documented for future references. The business follows a record keeping
process which is consistent with the activities of the business.
Training Plan
The business tends to follow a proper training plan for the employees so that
efficiency and effectiveness can be maintained in the operational process of the business. The
management needs to properly monitor the activities of the business and ensure that proper
efficiency is maintained in the operational process of the business. The training programs
should aims to develop the skills of the employees and should also focus on ensuring that the
features which are set out are followed by the business.
Part B
Hi Audrey,
I appreciate that you have brought the issue to my notice and I also can see that you have
tried your best so that the employee can improve his performance and discipline. I would
request you to give another chance to the employee so that his attitude towards work can
improve as the employee does have potential. I would be suggesting some measures which
you can implement so that proper development can be done for the employee.

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 I would suggest that a positive way of thinking is necessary and therefore you need to
demonstrate that you still got confidence in him and you are giving him a chance for
improvement
 In addition to this proper framework needs to be formulated which would assist you to
manage his discipline and also help in improving his performance standards
 I would suggest that you regularly monitor the performance of the employee through
an evaluation tool and you also can report to me if no changes take place. I would also
be taking a session with the employee.
 In case a proper training is required we can sent his for retraining under the new
training plan which would surely help.
 In case no improvement is seen then we can move to termination considering the
approval of the operational manager ofcourse but proper chance needs to be provided.
These measures need to be followed for professional development of the concerned employee
and if any problem arises you can consult me always.
Regards,
HR Manager.
Part C
I would say that my performance is appropriate considering the level of authority I
have in the business but there are still scopes for making more improvement in the
operational process of the business. I have built a strong rapport with the employees and gain
their trusts so that any issues which they are facing can be reported to me for solving. I have
also contributed to the decision making process of the business and helped to change out
certain procedures which would further settle me in this position.

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The performance management process is very effective and well thought out which
gives little scope for loopholes. The employee development process is also appropriate and I
think the company gives ample opportunities to underperforming employees to hone their
skills and ensure improvement in overall performance of the business. The managers are also
finding the process quite efficient as some of the work load can be released and the same
would also help in decision making process as well.
Learner Assignment 3
Analysis of Initial Training Outcomes
The initial training plan results reveals that the company has not been consistent with
the targets set and therefore counter measures are required to manage the situation. The third
party who was assigned for training the employee has not been able to meet the targets set or
training the employees. The initial target was set at 4000 employees and only 367 employees
have been trained. In addition to this, the employees who have been trained have not fully
associated themselves with the advanced model of sale offered. This would impact the
operations and hamper the productivity of the business in a bad manner. The revenue which
is generated from the employees has also not met the target which was established by the
business and this shows that the training program lacked appropriate training schedules. The
customers are also not satisfied with the kind of services which is provided by the majority of
the employees of the business. In an overall estimation, it can be said that the training
program has not been successful for the business.
Training Strategy and Schedule
Training
objectives
Provide proper training in the new sales model to the employees
with emphasis on meeting sustainability requirements

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The employee needs to be efficient and proper understanding
of the work process needs to be implemented in the employees.
Actions
Timeframe Activity:
(training/assessment
, coaching or other
support, monitoring)
Teaching or
assessment strategy
or approach to
achieve training
objectives
Resources:
Trainer
(number 1–30)
Managers
2 week New Sales model
training for the
employees
Presentation form of
Training which would
enhance the efficiency
of the training
Trainer
2 weeks Communication
techniques with the
Customers
Vocational Training
and Proper use of
Polite Language
Communication
Trainer.
3 weeks Sustainability Practice
training
Effective use of
Resources and Other
sustainability practices
Manager and
Trainer

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1 month Process training and
handling of Resources
Process Training and
appropriate application
of resources
Process Trainer
1 week Monitoring the
training process
Proper supervision and
training program for
the employees
Manager
Renegotiation Role play
HRM Executive: Hello, please take a seat. I am happy you could make it early.
Training Supplier: Hello, yess I was also hoping to wrap up the meeting early so that I can
attend other appointment
HRM Executive: I wanted to discuss regarding the previous contract on which certain
changes have been brought about. I would be renegotiating the targets and some of the
conditions that we have regarding the training program which is formulated.
Training Supplier: I was displeased with the penalty which you discussed in previous
meeting. We are meeting the targets and yet a penalty is imposed.
HRM Executive: The penalty is imposed as some of the employees are not trained properly
and this hampers our own productivity and therefore a 5% penalty was imposed. However,
today I called this meeting so that I can acquire your full commitment in the training
program. We are offering additional bonus payment of $200,000 upon successful
implementation of your significant improvements and proper development of Human
resources.

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Training Supplier: I am interested with the bonus plan but what additional targets is
required?
HRM Executive: The target remains same as you need to train 4,000 employees and actual
on-the-job demonstration of relevant skills as part of training assessment for all employees.
Further we will be requiring progress report from you on regular basis.
Training Supplier: Ok I am fine with that but I need a better pay from the next batch as this
is an ongoing process.
HRM Executive: We will negotiate later depending on your training performance for this
batch. Ok I think we have reached an agreement and I will let you know the dates for training
by next week.
Modified Service Agreement
The modified agreement would be including the renegotiated plan for the business
and therefore ensure that proper training program is undertaken by the employees so that they
can be trained and effectively made into assets of the organization.

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Bibliography
Adams, C.A., 2013. Sustainability reporting and performance management in universities:
Challenges and benefits. Sustainability Accounting, Management and Policy Journal, 4(3),
pp.384-392.
Bianchi, C., 2016. Dynamic performance management (Vol. 1). Berlin: Springer.
Decramer, A., Smolders, C. and Vanderstraeten, A., 2013. Employee performance
management culture and system features in higher education: relationship with employee
performance management satisfaction. The International Journal of Human Resource
Management, 24(2), pp.352-371.
Mone, E.M., London, M. and Mone, E.M., 2018. Employee engagement through effective
performance management: A practical guide for managers. Routledge.