Management and a Tourism Workforce

Running Head: MANAGEMENT AND A TOURISM WORKFORCE
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Management and a
Tourism Workforce
(Student Name)

MANAGEMENT AND A TOURISM WORKFORCE
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Annotated Bibliography
“Critical perspectives on the challenges facing contemporary tourism industry managers”
Introduction
The tourism industry is one of the rising industries that give huge revenue to the country in an
effective manner. Hospitality is the dynamic industry that is ever changing as a result of several
external factors. The industry is becoming more competitive while comparing with the pat
scenario that creates a challenge for the management to handle the situation that made them grow
in such a competitive market. Therefore, the main purpose of such annotated bibliography is to
understand the challenges that are faced by the manager of tourism that may affect the overall
performance of the company to a certain extent. The major challenges faced by the manager are
to satisfying the consumers or visitors as well as retaining employees. Such a situation occurs
due to the reason of high competition in the market as well as other regulations or laws that are
imposed by the government of the country.
Van Niekerk, M. (2017) Contemporary issues in events, festivals, and destination
management. International Journal of Contemporary Hospitality Management, 29(3), pp.842-
847.
The main purpose of this article is to provide the critical review of the issues that occur due to
the certain events, festivals as well as destination management that create challenges for the tour
manager to manage them in an efficient manner. according to the author, the number of visitors
increases when any event sponsor in the country or any festival comes such as Christmas, Eva
and so on that make the possibility in an increase in the number of visitors that create a challenge
for the tourism manager to manage such visitors at the same period of time. It enhances the
chances of dissatisfaction among the consumers due to the reason of mismanagement by the
manager. The article cover according to the previous research that confirming how accessible
tourism as well as a balanced event portfolio that can enhance the level of sustainability with the
competitiveness of the destination. Therefore, in the article, it is suggested that how event

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innovation, participatory sports event, food and wine festivals as well as meetings, incentives
event can assist in the marketing as well as branding of the tourism destination that can help in
enhancing the efficiently of the manager in an effective manner.
Grobelna, A., 2015. Intercultural challenges facing the hospitality industry. Implications for
education and hospitality management. Journal of Intercultural Management, 7(3), pp.101-117.
According to this article, the hospitality companies that are enhancing its operation
internationally create challenges for its employees as well as the manager to interact and
effectively work with the individual from different cultural environment. The tourism industry is
expanding day by day, that does not only involve opportunities but threat as well for the tourism
manager to manage the situation at the international level. It creates a lack of coordination
among the employees as well as a manager that enhances the level of dissatisfaction among the
employees. The issue of intercultural communication has recently had an increased reach in
tourism as well as the hospitality industry. Therefore, the main purpose of this article is to
understand the cultural differences in the workplace that create a challenge for the managers to
maintain coordination among the employees efficiently. The aim of the study s to show that the
cultural diversity of staff as well as a guest that may create a unique challenge of cross-cultural
encounter that may also provide an opportunity for the service differentiation. The culture are in
the shape of many factors which include political, power distribution, strong as well as
charismatic leaders as well as storytellers that are indicated as experiencing the differences in the
culture is also perceived as one of the most fundamental motivators for the visitors that create
challenges for the manager to manage such differences efficiently.
Santos, M.C., Veiga, C. and Águas, P. (2016) Tourism services: facing the challenge of new
tourist profiles. Worldwide Hospitality and Tourism Themes, 8(6), pp.654-669.
According to this article, the services of tourism is going to be facing the biggest challenge of
new tourist profit in term of making them satisfied as well as in managing them. The main
purpose of this article is to examine the pertinent literature to identify the trends that lead to the
emergence of new tourist profiles. The analysis majorly focuses on analysing the implications of
such new tourist segments for the service provider that raise the challenge for the manager.
Mover, the main segment that is identified as well as profiled are the seniors as well as