ASSIGNMENT ON MANAGEMENT AND DEVELOPMENT

Running head: MANAGEMENT
Management
Name of the Student:
Name of the University:
Author note:

MANAGEMENT1
Table of Contents
Introduction................................................................................................................................2
Discussion..................................................................................................................................2
Understanding the needs of the customers (3 different customers of HR)............................2
Prioritising their needs...........................................................................................................3
Handling and Resolving the Customer complaints................................................................3
Communication Method.........................................................................................................4
Conclusion..................................................................................................................................5

MANAGEMENT2
Introduction
With reference to my HR role of HR clerk in my company named CareOnline, in this
paper I shall be elaborating on how I should meet the needs of different customers in timely
and effective manner. Being an HR clear for my company, my responsibilities revolve around
the recruitment and selection department. I shall be discussing on how I shall understand the
customers’ needs and address them. With the same, I will also elaborate on my admin duties
where I answer and update employees’ queries and manage the sickness line and fit notes
while maintaining the records of the employees.
Discussion
Understanding the needs of the customers (3 different
customers of HR)
a) Employees- The main needs of the employees would be to keep their records updates
with awards, training, change in the situations and circumstances, reviews on
performance development etc. (Li et al. 2014).
b) Managers- The main needs of the managers are to stay informed on the new
employees as well as their schedules (DeCenzo, Robbins and Verhulst 2016). Also,
the need to be informed on the lists of induction for providing the new employees in
order to ensure that they are settling into their new job role efficiently and to know
whether they need any help. They also need to be ensured about the fact that the new
candidates are completing the mandatory.
c) Applicants- they needs to have a clear policy of induction and plan of training that
take their individual need into consideration.