Management and Leadership in Barclays Bank

This presentation provides an overview of management and leadership in Barclays Bank. It covers the roles and responsibilities of managers in operational functions, different approaches to operation management, and the impact of the external environment on the decision-making process. The presentation also includes recommendations for Barclays Bank in emerging economies and the conclusion.

Management and
leadership in
Barclays bank

Barclays bank

Introduction to the key operations
of the organization
 Barclays PLC is a British multinational bank and financial
services company that is headquartered in London.
 With global reach it is a universal bank
 Across personal, corporate and investment banking , credit cards
and wealth management it offers products and services.
 In over 40 countries it has operations and around 120,000 people
are employed by this company.
 Within two business clusters operations of Barclay are
organized.

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 They are corporate and investment banking and wealth and
investment management and
 Wealth and investment management and retail and business banking.
 The Corporate and investment banking wealth and investment
management cluster comprises three units of business that is
corporate banking,investment banking and wealth and investment
management
 The retail and business banking cluster comprises of four business
units that is Africa retail and business banking ,Barclay card, Europe
retail and business banking and UK retail and business banking.

Roles and responsibilities of
managers in operational functions
In the organization , manager plays a pivotal role. Some roles and
responsibility of managers are as follows-:
Management of resources
 In managing both raw materials and personnel managers plays a
leading role.
 Oversight of inventory, purchasing and suppliers is central to the
job. The tasks of human resource includes hiring employees,
overseeing assignment of employees and planning development of
staff.

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Financial management
 In budgeting ,controlling costs and keeping the organization on
tack financially managers play a key role in it.
 The cost of production is minimized by their management of the
supply chain and other resources.
 In order to maximize the result they study business forecasts, sales
reports and financial statement.
 In order to improve efficiency the cost benefit analysis is been used
by them.

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Communications
 In order to help the different parts of the organization to work
together managers require good communication and interpersonal
skills.
 Their jobs include creating a positive culture where the work can
get done.
 Between employees and departments they facilitate communication.
 At time the disputes or disagreements are also been resolved by
managers.
 With other top-executes in the Barclay's bank managers cooperate
with them in high-level decision-making.

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Formulation of policy
 The core duties of the mangers of Barclays's bank is formulation
of policy.
 Within a prescribed at of guidelines companies need to operate
and function on a daily basis.
 By the managers these guidelines are been analysed.
 These can include how different department within the company
or organization communication and cooperate with one another.
 When the employees break rules of the company polices can
include disciplinary action.

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Goal setting
 Across the various department in the organization the various
goals and objectives are been set by them and also policies are
also been established.
Planning
 The operations and activities of the Barclay's bank is been planned
by manager.
 In this ban all the activities such as Barclay's blue rewards,
Christmas cashback etc are been planned by the managers.

Approaches to operation
management and their value
 The certain responsibilities are been involved in operations
management.
 One of those responsibly is making sure that business operated
efficiently both in terms of using the least amount of resources
necessary and in meeting the requirement of customers to the highest
standard economically viable.
 Operational management includes managing the process by which
raw materials,labour and energy are converted into goods and
services.
 For success in the operation management the skills of people,
creativity, rational analysis and technical knowledge are essential.

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 Basically in operational management the business process design
theories can be used .
 On the analysing and designing workflow and business process in a
company the business management strategy focuses.
 The goal of business process design is to help companies dramatical
restructure organization by designing the business process form
ground up.
 The another theory that can be used in operation management is
reconfigurable manufacture systems.
 Theses are designed to incorporate accelerated change in structure ,
hardware and software component in Barclay's bank.

Impact of external environment that
affects decision-making process
Political factors - 2016 was a challenging political environment for Barclay,
characterised by new regulatory capital rules from government of UK as
well as the introduction of a new 8 percent surcharge on bank profits in
January 2016.
 If the banks has an overseas subsidiary then this surcharge is especially
more taxing.
 It has impacted Barclay's foreign subsidiary in Africa contributing to the
major decisions to sell down its shareholding from 62% to 50% in
2016.When in June 2016, Britain voted to leave EU the biggest shock
was Brexit.
 Due to these both political and economical upheaval was caused for not
only for UK but also for UK economy.

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Social environment
 The change in demographics, lifestyles or change in
fashion ,labour and social mobility are included in social
environment.
 For banks such as Barclay social change in genre; have the
potential to either be threats or opportunities.
 In the UK and US the one such demographic change that is
currently affecting the core market of Barclays is the ageing
pollution and what it means for future product and services
offers. As per office for national statistics .
 From 33 years in 1974 to 40 years in 2014 the UK median age
has over the last 40 years increase.

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 In the number of 55-64 years old by 2019 the UK is further is
expected to see double-dealing growth in the number .
 A population of ageing comes with opportunities of businesses so
far Barclays as pension age consumers have more incomes and
earn higher disposable incomes.
Technology factor
 When it comes to the technological environment, the industry of
banking has come to a point where digitalization are acceleration
the evolution of banking so quick that literally every facet of
banking now can be done online.

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 The financial innovations with the potential to revolutionize
finance and transform the international monetary ecosystem
currently included block chain technology,biometrics, robotic
automation and the rise of Fin Tech firms.
 The simple,easy to use, conventions and cost effective product and
services are been given to customers by the rise of Fin Techs, agile,
digital players that have enter the financial market.
 The use of latest technology need to be considered by Barclays in
order to stay competitive with other banks.
 The new market and opportunist can be created with new
technologies.

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Legal factors
 By various agencies and laws in different countries the banks are
controlled.
 In Europe the single banking license implementation has allowed
banks in European union to open branches freely in other
Europeans countries.
 The UK government put pressure on Barclays in order to join
British treasury.
 The court had banned the Guardian to publish papers that would
represent that Barclays bank had set up companies to neglect taxes

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Environment factors
 It deals with environment related issues of the bank.
 In this the location of bank where it is situated and its branches
and trades matters a lot.
 The climate change modifies the procedures of bank and the ways
of consumption that respond to the market.

Using appropriate management and leadership
approaches
 In the working environment different types of leadership
approaches exists.
 The culture and goals of an organization determine which
leadership style fits the firm best.
 Some companies offer several leadership styles within the
organization, dependent upon the necessary tasks to complete and
departmental needs.
 Some of them are as follows-:

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 Laissez-Faire- The highly experiences and trained employees who
needs very little supervision falls under this leadership. The
production of employees needing supervision is hindered by this
leadership style. For manger this style procedures no leadership or
supervision efforts.
 Autocratic – It allows manager to make decisions alone without
any input to others. The total authority and is given to mangers
and on employees they impose their will. The decisions of
autocratic leaders is not challenged by anyone. This leadership
style benefits employees who need close supervision.

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Participative – It is also known as democratic leadership style.
Participative leadership values the input of team members and peers.
With particular leaders the responsibility of making the final
decisions resorts. Participative leadership boosts employee morale
because employees make contributions to the decision-making
process.
Transactional - Managers using the transactional leadership style receive
certain tasks to perform and provide rewards or punishments to team
members based on performance results.Managers and team members
set predetermined goals together, and employees agree to follow the
direction and leadership of the manager to accomplish those goals.

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Transformational
 The transformational leadership style depends on high levels of
communication from management to meet goals.
 Leaders motivate employees and enhance productivity and
efficiency through communication and high visibility.
 This style of leadership requires the involvement of management
to meet goals.
 Leaders focus on the big picture within an organization and
delegate smaller tasks to the team to accomplish goals.

Recommendation
 There are great opportunities for Barclays in emerging economies
where there is a rising demand for credit in both the retail banking
and wholesale banking spaces.
 As education levels are improving, there will be a rise in the
number of youngsters who are looking for investment options.

CONCLUSION
 Barclays PLC is a British multinational bank and financial
services company that is headquartered in London.
 There are about 4,750 branches of Barclay's bank in about 55
countries and of which about 1600 are in united kingdom. In the
organization , manager plays a pivotal role.
 Management of resources in this managing both raw materials
and personnel managers plays a leading role. Oversight of
inventory, purchasing and suppliers is central to the job. The tasks
of human resource includes hiring employees.

REFERENCES
 Bansal, P. and DesJardine, M.R., 2014. Business sustainability: It
is about time. Strategic Organization. 12(1). pp.70-78.
 Bentley, K.A., Omer, T.C. and Sharp, N.Y., 2013. Business
strategy, financial reporting irregularities, and audit effort.
Contemporary Accounting Research. 30(2). pp.780-817.
 Bharadwaj, A. and Venkatraman, N.V., 2013. Digital business
strategy: toward a next generation of insights.
 Blackburn, R.A., Hart, M. and Wainwright, T., 2013. Small
business performance: business, strategy and owner-manager
characteristics. Journal of small business and enterprise
development. 20(1).pp.8-27.

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