MANAGEMENT AND OPERATIONS INTROUCTION

MANAGEMENT AND OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
L O 1................................................................................................................................................3
P1) Define and compare different roles of leader and manager.............................................3
L O 2................................................................................................................................................6
P2) Role of leader and manager in situational context...........................................................6
P3) Theories and models of approach....................................................................................8
L O 3..............................................................................................................................................10
P4) Approaches of operations management and role of leader and manager......................10
P5) Importance of operations management..........................................................................12
L O 4..............................................................................................................................................13
P6) Factors that impact operations management.................................................................13
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Management refers to managing different operations of the organization. Management is
important for all types of organizations whether it is a profit making or a non-government
organization. Management involves development of strategy for achieving the goals and
objectives of the organization. Human resource manager is responsible for managing the use of
various resources (Wu, 2019). Management and operations refers to development, monitoring
and controlling the whole process of developing goods and services. Tesco is a multinational
company that deals in merchandise goods and grocery items. The company was founded in year
1919 by Jack Cohen. The headquarter of company is located in England, United Kingdom. The
Report will outline different role of leader and manager, role of leader and manager in different
situational context, different theories of leadership. Further, the Report will describe key
approaches of operations management, importance of operations management and internal
factors that impact operational management and decision-making of managers and leader.
L O 1
P1) Define and compare different roles of leader and manager.
Leader- A leader is the person who has different abilities and qualities to lead and direct
the efforts of the followers for achieving the goals and objectives of the organization with
effective utilization of resources of the company.
Leadership- It is a continuous process through which leader of the organization
influences the followers for better performance through leading them. Leadership is one of the
important function of the leader. Leader of the company plays an important role in achievement
of vision and mission of the organization. A leader plays an important role in directing the
behaviour of team members through different leadership styles that motivates the group members
for performing better (Androniceanu, 2017).
Manager- Manager is the person who plays an important role in managing the human resource
of the organization. Human Resource Manager of the company is responsible for performing
different managerial functions of the company such as recruitment, performance appraisal,
training and development etc. Manager is responsible for managing the efforts of human
resource so that, they will generate maximum output with minimum use of resources.
Leader of Tesco plays different roles they are as follows-

 Leader of Tesco company plays different roles at every levels of the organization. Leader
of the company has various leadership skills and traits that are used to integrate the goals
of employees with goals of the organization.
 Leader of Tesco is responsible for coordinating the efforts of workers by influencing and
motivating the employees so that, they will cooperate for achieving the objectives of
Tesco.
Manager of Tesco plays different roles they are as follows-
Henry Mintzberg Model-
According to this model, manager of the company plays various roles such as interpersonal roles,
decisional roles and informational roles etc. Manager is responsible for motivating the
employees by giving them authority and responsibility of performing work.
 Manager of Tesco plays an important role in providing training and development
opportunities to existing as well as new employees of the company.
 Human Resource Department of Tesco is responsible for recruiting talented employees.
Comparison between different roles of leader and manager according to J. Koter-
HEADING LEADER MANAGER
Promoting productivity
Productivity refers to
producing more output with
the help of less inputs.
Leader of Tesco plays an
important role in defining the
goals of the organization to the
team members.
Therefore, clarity regarding
the expectations of the
company from employees
helps in removing the gap
between the
objectives of Tesco and
projects that are assigned to
the employees (Dale, B.G. and
The Manager of Tesco is
responsible for improving the
productivity of the employees.
Manager of the company
works in collaboration with the
workers for identifying their
job duties and they provides
necessary tools for performing
their work effectively and
efficiently.