Approaches to Operations Management and the Role of Leaders and Managers

Management and
Operation

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
P1.Define and compare different roles and characteristics of a leader and manager:................1
TASK2.............................................................................................................................................3
P2.Analyse with examples of how role of a leader and function of manager are apply in
different situational contexts.......................................................................................................3
P3) Explain different theories and models of approaches including system, contingency and
situational leadership...................................................................................................................5
TASK 4............................................................................................................................................6
P4) The key approaches to operations management and the role that leaders and managers
play..............................................................................................................................................6
P6) The factors within the business environment that impact upon operational management
and decision- making by leaders and managers..........................................................................8
CONCLUSION .............................................................................................................................10
REFERENCES.............................................................................................................................11

INTRODUCTION
Management is a process of managing an organisation with a view to achieve its goals
and objectives in most effective and efficient manner. By managing the process of
planning ,organising,staffing ,directing and controlling of all the department of an organisation is
that financial, operational,administrative and all the activities related with management tasks and
objectives are properly implemented in the course of management process. Its a set of activities
through which any business will run and by this process optimum utilization of resources are
possible and managers will take care of their future goals as well by managing the organisations
targets (Barnes, 2018). Its a systematic process which shows how any management will converts
raw material,work force into product and services by effectively using the available resources in
an organisation. The below report is based on the topic of American based company Uber
Technologies, this company deals in rental basis services , the motive of this company is to reach
the customer through providing services of transportation in respect of railway transport on
rental basis ,they are also serving in vehicle for food and package delivery, headquarters is in
San Francisco, California, United States. This topic is all about the role and characteristics of
manager and leaders.
TASK1
P1.Define and compare different roles and characteristics of a leader and manager:
Definition : Leader
A leader is an individual who works on the principle of motivating their team by applying the
leadership qualities according to the organisation needs and requirement they will motivates their
peoples who are work under them. Leaders are having a set of skills and experience to deal their
team in such a way as to convince them and influence them for a particular task and objective on
which they will work (Choi, Wallace and Wang, 2018). Leaders are effectively do their given
task in a specified time. We will understand by the roles of leader in the context of Uber
technologies how they will deals their organisation employee.
Roles of Leaders : Strategist: The most important role of a leader is to make required strategy as per the
situation are concern, they have to be more strategic in respect of their giving objectives
1