Starbucks Management and Operations

This assignment analyzes the key elements of management and operations within Starbucks. It explores how the company sets goals and objectives, implements effective employee evaluations, leverages technology for productivity, and fosters a successful work environment.

MANAGEMENT AND
OPERATION
(PROJECT 2)

Table of Contents
INTRODUCTION...........................................................................................................................1
PROJECT 2......................................................................................................................................1
TASK 1............................................................................................................................................1
2.1 Key approaches to operation management and role of leaders and managers......................1
2.2 Importance and value of operation management to achieve business objectives.................2
2.3 How leaders and management can improves efficiencies.....................................................3
TASK 3............................................................................................................................................3
3.1 Factors in business environment in which Starbucks operates and impact on decision-
making.........................................................................................................................................3
3.2 Factors that impact on wider community..............................................................................5
3.3 Application of operation management and factors that impact on wider business
environment.................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Management and operation play very important role in success of the business. In this
way, organisation need to develop their operations and functions in effective manner to
accomplish their targets. In this context, present report based on the Starbucks which is the
largest coffee shop in UK market. For gaining insight about the enterprise, present report covers
key approaches of management to accomplish roles of leaders and manager in the business.
Furthermore, it assists to analysis effective results through developing effective functioning at
workplace.
PROJECT 2
TASK 1
2.1 Key approaches to operation management and role of leaders and managers
Operation management of Starbucks is very important aspect which assists to make
effective results in the business. In this way, the chosen organisation determines their standards
that assists to increase revenue and profits to examine carefully. Each activity of the enterprise
develop areas where profits can be increasing (Cotton, George and Joyner, 2013). Following are
certain key approaches explains in which leaders and managers play different role:
 Six sigma: Six sigma is the important activity which include set of management
techniques that enhance Starbucks performances in signifiant manner. With this regard,
the chosen organisation can analysis their performances to develop performances at
workplace. Further, manager play role to determine standard on which they making
products and services. On the other hand, leader play role to distribute roles and
responsibilities to each person to accomplish goals and objectives.
 Lean theory: Lean theory is important aspect that assists to eliminate waste material
from manufacturing process. In this regard, overburden and loads can be reduce from
customer perspective in term of products and services. In this way, leader of Starbucks
require set clear vision so that objectives and goals can be accomplish in systematic way.
However, manager must organise things that assists to create effective functioning at
workplace.
 Queuing theory: Queueing theory is the mathematical approach that assists to make
queues and lines of waiting. With this regard, model constructed to identify length and
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waiting in Starbucks. Hence, manager has role to set deadlines to meet their objectives
and goals. Furthermore, leaders develop their participation to clearly defined effective
results.
 Total quality management: This is the another important aspect in which principles
develop in signifiant manner to accomplish goals and objectives. With this regard, every
member committed to maintain their standards of work and perform several tasks for
accomplish objectives. Hence, manager has role to make sure that raw material
effectively used to make final products and services in the business environment.
However, leaders has role to provide effective results through assign duty and tasks.
2.2 Importance and value of operation management to achieve business objectives
In this aspect, manager of Starbucks require develop functions and operations in business.
Therefore, business activities includes planning, organising, staffing and controlling. These steps
helps to lead with management to accomplish business objectives. It assists to accomplish goals
of the Starbucks to create positive environment. Manager of the business also corporate with
several actions that assists to develop results in business. With the help of different operation
systems, manager need to work accordingly.
Along with this, manager also need to assign roles and responsibilities through workers
capabilities can be assessed. It involves different design system of products and services that are
support to the environment. Following are certain importance and value of the operation
management determines that assists to meet with goals and objectives of the business.
 Controlling and distribution system: Manager of Starbucks need to determine their
participation in significant manner. In this way, each activity and distribution system
assists to enhance profitability at workplace. Hence, it helps to lead with resources and
developing profitability.
 Transformational of raw-material: In order to develop profitability, operation
management also assists to convert raw-material into finished goods. Therefore,
manufacturing process can be develops to manage profitability at workplace. As results,
it makes effective functioning in Starbucks.
 Process design: Process design is the another important element that assists to
accomplish desire results with physical and chemical transformation of material. It is the
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central to chemical engineering which assists to bring several components in the chosen
enterprise.
 Capacity management: Capacity management is the important process that used by
manager of information technology. It possesses primary goals that helps to meet with
current and future requirement of Starbucks.
2.3 How leaders and management can improves efficiencies
In Starbucks, there are different ways through organisation can improves their
efficiencies that assists to make effective results. With this regard, leaders and managers can
enhance productivity to achieve profits and revenue. Hence, targets can be develops through
generates activities and profitability at workplace. Following are certain factors that impact on
chosen business:
 Don't afraid for delegate work: It is the effective aspect that assists to make creative
results in operation management. Therefore, each person need to delegate the roles and
responsibilities for the business members. Along with this, Starbucks need to develop
trust on workers to accomplish business goals with different roles and responsibilities. As
results, people can participate to accomplish goals (Cotton, George and Joyner, 2013).
 Matching tasks with skills: In addition to this, manager of the chosen enterprise also
require take roles and responsibilities as per the organisation efficiencies. Each person
need to know about their skills and abilities to perform task in Starbucks. As results, the
organisation able to get right member in the business.
 Keep clear goals: In respect to manage work performances, each and every task require
attain in signifiant manner. Therefore, Starbucks easily accomplish their goals and
objectives. They also need to focus on time-frame in which objectives and goals will be
accomplish to maintain effective results.
TASK 3
3.1 Factors in business environment in which Starbucks operates and impact on decision-making
In respect to accomplish objectives of the business, there are several factors exists that
affect to the organisation. With this regard, internal and external factors highly impact on the
operations of firm to develop effective functioning. It can be categories in two aspects such as
internal and external.
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Internal factors: Value system: Value system based on the culture and norms that assists to meet with
desired results in organisation. In this aspect, regulatory frameworks create major impact
on Starbucks operations. In this way, rules and regulations required development to
accomplish business objectives. Mission and objectives: There are different policies and priorities set and carried by
Starbucks to operate functions in effective manner. With this regard, mission and
objectives need to set so that outcomes develops and functions operate effectively in the
business. Financial factors: Financial factors also included such as policies, capital structure and
financial position that could be affect to business environment. Strategies also create
impact on the business performances for ascertain effective results.
 Internal relationship: It is the another important aspect that improves profits in signifiant
manner. Relationship between organisation with its shareholders, employees, etc. also
create smooth functioning in business environment.
External factors: Suppliers: Suppliers are those who responsible to provide necessary input within the
enterprise. It will help to make creative results at workplace through goals and objectives
will be done in significant manner. Competitors: Competitors are also known as persons who compete in the market through
providing same products and services as Starbucks. In addition to this, they are also
providing products and services to take proper competition through formulating policies
and strategies.
 Market intermediaries: Market intermediaries also assists to promote business products
and services through providing effective products and services to ultimate customers.
Selling and distribution is another important strategy which create link with business
about their customers.
3.2 Factors that impact on wider community
In the wider community, there are several factors impact so that its functioning and
operating activities reduced day by day. In Starbucks performances, it impacts in the following
manner:
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Political factors: Political factors highly influencing to the business environment in order
to change in many things. In this aspect, politics influence for the fund that available for
operating functions and operations in market. With this regard, taxes, minimum wage rate, etc.
elements included that highly impact on the functions and operations of Starbucks. For instance,
changes in government, new priorities' administration system, etc.
Economic factors: Economic aspect determines availability of salaries, training and
equipments which is the important concern in order to plan. It plays very important role in
Starbucks to create high growth in it. With the help of producing luxury items, Starbucks need to
concentrate on local economy.
Social factors: Social factors highly influence to the operations of chosen business
environment. In this way, new product development create important role to develop effective
functioning. With the help of conducting survey, the chosen organisation will easily perform
several functions (Gullifer and Payne, 2015).
Technological factors: New technological elements assists to Starbucks so that
awareness creates with ascertain effective functioning at workplace. In this aspect, the chosen
organisation able to enhance effective functioning through enhancement in customer base
(Fairhurst and Connaughton, 2014).
Legal factors: At workplace of the chosen business, employee’s law is the important
aspect that impact on legal system and affect to human resource planning. It also makes certain
changes which could be implemented to perform functions and operations. Changes in the
employment law also reflect to the company policy and implementation by higher management
(Cotton, George and Joyner, 2013).
Environmental factors: Environmental factors might be impact to the organisation to
find out appropriate staff and changes in it that required for certain employees. In addition to
this, Starbucks also required to protect the environment in effective manner. As per the plan of
business, changes need to be make for development of the business (Steele, Mickle and
Whitting, 2015).
3.3 Application of operation management and factors that impact on wider business environment
Operation management is very important part that make successful results in the
business. In this way, goals and objectives can be accomplish through following different
activities that promote business operations. Actions are also taken that requires combination with
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equipments, personnel, etc. (Moore, McKay and Veale, 2013). that delivers effective system in
it. There are different elements which impact on the Starbucks performances to promote its
products and services. They are classified as follows:
 Managerial standards: Managerial standards can be determines as factor that assists to
motivate people to accomplish business objectives. In this aspect, technological
employment resources helps to make line with job duties that outlined with job
description (Gaskarth, 2013). Background of employee, educational level, etc. must be
highlighted in job description so that managers of Starbucks can keep their expectations
through assign them duty. However, in order to expect high, employee performances of
the company can be diminish. Therefore, it impacts negatively on the business functions
(Makowska and Spychała, 2014).
 Motivation: In order to get the better performances by employees, needs required to sort
so that organisation able to check performances in effective manner. Motivation can be
given in form of financial incentives, non financial rewards, etc. In addition to this,
Starbucks can also include opportunities for accomplish project which leads to
management with involvement of tasks as well. With the help of effective motivation,
productive workforce ascertain at workplace (Moran, 2013).
 Commitment: Employees also feel very happy to make commitment to determines
successful operations and functions. In this way, better performances can be made with
personnel system. Commitment means offering competitive advantages to develops
benefits package and offer assistance for better performances. With the help of regular
training schedule, Starbucks upgrade to make sure that technology available to perform
work (Jo, 2015).
 Employee evaluation: Effective employee evaluation is the interactive process in which
Starbucks create interactive process. Therefore, managers gives input on employee
performances so that they are getting chance to learn many things. Managers are also
creates a plan for upcoming new employees so that performances could be enhance easily
(Raco, 2016).
CONCLUSION
From the above report, it can be concluded that management and operation consist very
important role in success of the business. In this aspect, goals and objectives will be accomplish
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in systematic aspect. In this way, Starbucks has been selected that deals in coffee shop and
providing different types of products and services in the market. Therefore, goals and objectives
will be develops through assessing factors including in it.
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REFERENCES
Books and Journals
Cotton, D.R., George, R. and Joyner, M., 2013. Interaction and influence in culturally mixed
groups. Innovations in Education and Teaching International. 50(3). pp.272-283.
Fairhurst, G.T. and Connaughton, S.L., 2014. Leadership: A communicative perspective.
Leadership. 10(1). pp.7-35.
Gaskarth, J., 2013. British Foreign Policy: Crises, Conflicts and Future Challenges. John Wiley
& Sons.
Gullifer, L. and Payne, J., 2015. Corporate finance law: principles and policy. Bloomsbury
Publishing.
Jo, S.H.A.W., 2015. Between law and political truth? Member state preferences, EU free
movement rules and national immigration law. Cambridge Yearbook of European Legal
Studies. 17(1). pp.247-286.
Makowska, M. and Spychała, M., 2014. Organic Compounds Fractionation for Domestic
Wastewater Treatment Modeling. Polish Journal of Environmental Studies. 23(1).
Moore, S., McKay, S. and Veale, S., 2013. Statutory regulation and employment relations: the
impact of statutory trade union recognition. Springer.
Moran, C., 2013. Ian Fleming and the Public Profile of the CIA. Journal of Cold War Studies.
15(1). pp.119-146.
Raco, M., 2016. State-led Privatisation and the Demise of the Democratic State: Welfare Reform
and Localism in an Era of Regulatory Capitalism. Routledge.
Steele, J.R., Mickle, K.J. and Whitting, J.W., 2015. Preventing Injuries Associated with Military
Static-line Parachuting Landings. In The Mechanobiology and Mechanophysiology of
Military-Related Injuries (pp. 37-68). Springer International Publishing.
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