Key Approaches to Operations Management and Role of Leaders and Managers

This presentation covers key approaches to operations management and the role of leaders and managers. It also highlights the importance and value of operations management in achieving business goals.

Management and
Operation
Activity 2

Covered content
• Introduction
• Key approaches to operations management and the role that
leaders and managers play
• Importance and value of operations management in achieving
business objectives
• Conclusion
• References

Introduction
Operations management refers to the business function that is
concerned with designing, managing and controlling of the
processes of production of goods and services. This presentation
covers key approaches to operations management and role of
leader and manager and importance and value of operations
management in achieving business goals.

Key approaches to operations management
and the role that leaders and managers play
Operations management refers to the business function that is
concerned with designing, managing and controlling of the
processes of production of goods and services. It involves various
activities such as planning, organizing, co-ordinating and
controlling the resources that are required for the production of
goods and services.

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Six Sigma: It a method by which quality of the operations
management is improved by eliminating errors and defects,
reducing the cost, and saving time.
Just-In-Time (JIT): It is a technique to eliminate the waste for
effective operation of inventory. The production is made as per
the demand. The technique helps in reducing the Work-In-
Process (WIP) and lead times.

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Total Quality Management (TQM):
It is a system for synchronizing the
quality development, quality
maintenance and quality
improvement to provide customer
satisfaction.

Importance and value of operations
management in achieving business
objectives
A business is successful when its operations are in line with its
objectives. The effectiveness and efficiency of operations helps
the company in achieving all the objectives of the company.
Operations management is concerned with production of good
and services and production mean process control + operations.

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• Operations management helps Amazon to maximise the
profits and increase the shareholders in the company.
• It enables good management of inventory, which reduces
the cost of production by reducing the wastage in
production.

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• It makes Amazon to use the resources optimally with
operations management as it is responsible for carrying out
various activities related to production of goods and
services.
• As Amazon provides variety of products, therefore
operations management helps in managing the range of
activities involved regarding the products.

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• It helps in improving the quality of the services and
products by continuous improvement.
• It helps in achieving the customer satisfaction by providing
the good quality product right on time.

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• Operations management provides a co-ordination in
marketing, finance and operations of the company.
• It helps in making the company competitive in the market.
• Decision making in production becomes easy due to
operations management.

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The value of operations management is that without the
operations management, Amazon can not improve its overall
service. Operations management helps in taking the company to
new heights by making it successful. It provides proper control
over the costs involved with the production.

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The cost will be reduced only when Amazon uses the available
resources in optimal way without having to incurred extra costs
and by reducing the wastage. All of the above-mentioned things
makes the company achieving its objectives.

Conclusion
From the above report, it has been concluded that, management
of operations in crucial to the success of an organization. A
leader and manage play important role and discharge the
functions that are necessary for achieving the objectives of the
organizations. Further, the company should analyse which
approach will be suitable for operations management so that
desired results can be achieved.

References
Helkkula, A., Kelleher, C. and Pihlström, M., 2012. Characterizing value as an
experience: implications for service researchers and managers. Journal of service
research. 15(1). pp.59-75.
Harford, J., Humphery-Jenner, M. and Powell, R., 2012. The sources of value destruction
in acquisitions by entrenched managers. Journal of Financial Economics. 106(2).
pp.247-261.
Gholami, R. and et.al, 2013. Senior managers’ perception on green information systems
(IS) adoption and environmental performance: Results from a field survey.
Information & Management. 50(7). pp.431-438.

Thank You