Key Approaches of Operations Management

MANAGEMEN T AND
OPERATIONS

INTRODUCTION
• Operations management is an area of management concerned with designing and
controlling the process of production and redesigning business operations in the
production of goods or services.
• Presentation will highlight key functions of Amazon
• Importance and value of operational management in achieving the business
objective

Key approaches of operations management
Total quality management
•It is the approach of operation management in which the company focus on
improving the quality of products and services offered by them through use of
this approach the firm is able to detect and reduce errors in manufacturing
which assist in improving the quality of products and services.
•The TQM approach assist in improving the customer experience by providing
them high quality products and services. Manager act as the facilitators at the
workplace, they need to get trained various TQM practices before implement.
Leaders is to motivate employees and give them compensation so that can
improve quality of services (Amane and et.al., 2018).