The Role of Leadership in Operations Management
Added on 2020-01-07
17 Pages5102 Words179 Views
|
|
|
TOP 492 MANAGEMENTAND OPERATION
Table of ContentsTask 1 (LO1, LO2)...........................................................................................................................................3Introduction............................................................................................................................................3Defining and comparing different roles of leaders and managers (P1)...................................................3Explaining the role of leaders and managers in different situations relating with relevant theories and models (P2)........................................................................................................................5Applying different theories related to the management for ensuring organisational sustainability and growth (P3).................................................................................................................7Conclusion and recommendation...........................................................................................................7Task 2 (LO3, LO4) ......................................................................................................................................8Introduction............................................................................................................................................8Describing key operational functions and identifying the roles and responsibilities of leaders and managers related to it (P4)..................................................................................................8Explaining the significance and value of operations management for achieving business objectives (P5)......................................................................................................................................12Evaluating the business environment factors that affect decision making of the leaders and managers (P6)...............................................................................................................................13Conclusion and recommendation..........................................................................................................15Bibliography..............................................................................................................................................162
Task 1 (LO1, LO2)IntroductionLeadership and management are two closely related factors, which can ensure growth andprosperity of an organisation. Proper management process helps to define the internal workculture of an organisation. Along with that, leaders play a big role for guiding the subordinates inproper manner. In this context, a renowned retailing company of UK (United Kingdom) has beenselected for demonstrating the functionalities of management and business operations. The M&S(Marks and Spencer) is a well-known retailer company in the UK market and they are regulatingthe business operations across a large sector. They have achieved proper customer reliability andbetter brand value. This study is going to elaborate the functionalities associated with themanagement process with respect to this business organisation. The company offers a hugerange of products for their customers and improved business service is the key factor for theirmarket expansion. M&S is facilitating the customers through both the online and offlineservices. Along with that, their management process and customer support are ensuring thegrowth of this business. It is a multinational retailer company of UK and their management teamhas to manage different business outlets on a daily basis. As a management consultant, one canprovide better suggestions for ensuring future growth of this company. It tries to cover relevantoperational approaches related to the management process. In addition, it will analyseappropriate theories and models for future sustainability of this business process. This companyconsiders a multi layered management structure, where board of directors are responsible fordecision-making process and different area managers regulate the business process. This study isgoing to present the key functionalities of management and leadership in the light of thecompany M&S Ltd.Defining and comparing different roles of leaders and managers (P1)Leaders and managers both are liable for proper control and supervision over the entireorganisational activities. The two designations are closely related to each other. An effectiveleader can provide proper guidance for increasing the quality of work. Managers are appointed3
for controlling and regulating the whole business process. On the other hand, they are associatedwith the crucial decision making process. It includes managing resources, people and businessregulation. A leader always tries to guide the subordinates for quality improvement. Thesubordinates need to follow the leader for choosing right path and proper guidance. Therefore,leaders lead the way with a team of subordinates. On the other hand, managers are intendedtowards the fullest usage of resource. People are considered as human resource in anorganisational structure. Managers always want to make people work for them. It represents anautocratic or a certain kind of dictatorship, where subordinates should follow the command ofthe manager. Therefore, a good business owner needs to learn both the skills of leadership andmanagement. The roles and responsibilities of a leader is given below.●Leader is required in every level of the organisation●A leader could be proper representative of the organisation●Integrating and harmonising personal and organisational goals●Leader is responsible for providing good support●Leader has to play the role of a friend, philosopher and guideThe roles and responsibilities of managers are given below.●Maintaining proper business administration●Regulating and monitoring daily business activities●Maintaining better business integrity●Effective decision making●Measuring business growth●Implementing proper business communication●Staffing in the organisationEffective management strategies also consider a better leadership as an important parameter. Asstated by Nahavandi (2016), effective leadership helps to ensure the future sustainability of abusiness. The business organisation M&S Ltd has considered the effectiveness of leadership andbased on that their management structure represents proper hierarchy(www.marksandspencer.com, 2017). They have accumulated many experienced persons in theirboard of directors. In this huge business structure, many experienced people are required formaintaining different business operations. Therefore, their board of directors considers chairman,chief executive, chief finance officer, executive director of customer and many more. On the4
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents