Management and Operations Assignment - M & S

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Defining and comparing a leader and a Manager .................................................................3
LO2..................................................................................................................................................5
P2 Manager and Leader : roles and functions in different situations in M&S organisation.......5
P3 Different theories and models of approach for Mark and Spencer........................................7
LO4..................................................................................................................................................8
P4 Key approaches of Operations Management and the role that leaders and managers play in
Marks and Spencer......................................................................................................................8
P5The importance and value of Operations Management in achieving Business objectives of
Mark and Spencer.....................................................................................................................10
LO4................................................................................................................................................12
P6 factors of business environment that
impact upon
relationship between
operational management and
leadership decision-making......................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCE:................................................................................................................................14

INTRODUCTION
Leadership means effective communication and influence those team member who lead
you. Leadership is a skill and ability of a person who guide team and individual person. It is a art
of motivation of a team, individual and colleagues for achieving goal and organisation objective.
In the business environment leadership define directing employee and labour for complete
company need. Leadership in Mark and Spencer company's vision to provide the best leader and
leadership for improve working guidance. M & S is British multinational retailer group that
provide there customer there services according to there need. M & S work only generate
revenues and profit. Report will be highlight role and function of M & S leader. The leadership
model, approach and theories describe a good leader ability.
LO1
P1 Defining and comparing a leader and a Manager
LEADER :A leader in M & S is a person who creates a vision for a group of people in an
organisation and provides them the guidance in attaining that vision. A leader acts as a mentor
for the people working under him , develops plans that are to be achieved , communicate it to
the individuals, takes overview of the operations, evaluate the performance, take follow up
actions and prepare report it to the superior authority(Kerzner and Kerzner, 2017.).
MANAGER: A manager in M & S is an individual who in a broader sense manages a
company. A manager creates a systematic environment in the organisation by organising the
employees and the operations of the company. Manager acts as a mediator between employees
and the top management of the company. Manager is responsible for the downfall or success of
the department he is heading.

Comparison between Leader and Manager-
CRITERION LEADER MANAGER
Meaning Leader inspires people to work
and sets examples for others
Manager controls the business
activities in the organisation
ensures organised environment
Nature A leader is more liberal and
acts as a friendly mentor for
the individuals
Manager is controllable in
nature. Manager strictly
performs the standard
management process of
planning ,organising, and
controlling the operations of
the company.
Scope A leader's scope is wider in
nature as leader influence the
people by himself working in
most efficient way .
A manager's scope is narrower
in nature because they act
according to the predetermined
protocol.
Emphasis A leader in M&S emphasises
more on inspiring people by
giving proper direction and
guidance in achieving the
vision.
Manager focuses only on
managing and looking whether
the operations of the company
are being carried out according
to the planed procedures and
programs.
Formulate A leader formulates directions,
guidelines and organisational
ethics for leading people.
A manager plans and develops
policies and rules to be
followed by the employees in
the organisation.
Style of working Leader always encourage
people to work for fulfilling
M&S's manager reacts to the
employee's performance after