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UNIT 4 Report on Management and Operations

   

Added on  2020-06-04

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UNIT 4 MANAGEMENTAND OPERATIONS

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1LO1.........................................................................................................................................1P1 What are the roles and responsibilities of the managers and the leaders in the operation'smanagement............................................................................................................................1LO2.........................................................................................................................................2P2 Role of leader and function of manager in various situational context.............................2P3 Different theories and approaches of operational management........................................3TASK 2............................................................................................................................................5LO3.........................................................................................................................................5P4 Key approaches of operational management and role of leaders and managers...............5P5 Importance of operational management to achieve business objectives...........................7LO4.........................................................................................................................................7P6 Impact of business environment on operation's management and the decision making byleaders and managers on:........................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9

INTRODUCTIONThe effective management of the various operations that are been taken into theconsideration by the organisation in order to gain a proper productivity and profitability. Themanagement of the various operations will give the company a better idea of the different factorsthat can impact the productivity and profitability of business firm (Osei-Kyei, Chan andAmeyaw, 2017). For the report, Marks and Spencer's Ltd is been taken as the organisation ofcontext. It is a UK based firm, working in the retail sector. This report will focus on the variousattributes and traits of the managers and the leaders at the workplace along with their roles andresponsibilities. Their importance on the better management of the operations and various factorsaffecting it. Besides this, various leadership models and techniques are been taken into theconsideration. Various key approaches of the operational management and various factors thataffect the effective decision making is been taken into the consideration (Chandra and Wella,2017).TASK 1LO1P1 What are the roles and responsibilities of the managers and the leaders in the operation'smanagement.Marks And Spencer's also known as the M & S, is a UK based firm that works in theretail sector. It is one of the biggest retail brand in world and operates in many countries all overthe world. The M & S has the limited level of organisational structure consists of administrationlevel and front line employee's and managers or leaders.A manager is the responsible personwhich is been placed in a department or the office and look after or manage the variousoperations of the cited firm. While, on the other hand, a leader is the person with the authoritythat works under the manager and will look after the effective formation of a team of employee's,their needs and requirements and carrying out of the various operations art the workplace. Themanagers and leaders will play a very important and vital role in the management of the variousoperations that are been taken into the consideration for the better growth and development ofthe firm (Gaichas and et.al., 2017). These roles and responsibilities of the managers and theleaders will help M & S to satisfy the needs and demands of the customers or the clients. Themanagers and the leaders will have a very distinctive roles and responsibilities according tovarious theories, such as:1

Roles played by managers:Interpersonal role: They will deal with the various types of the employees, suppliersand the customers of M & S and will look after that the information that is been providedto the leaders and the commands given by them is been efficiently executed. Also, theywill act as the coordinator between the various departments in the firm and will managethe effective execution of different functions in company.Informational role: Managers and leaders will look after that better transfer of differentinformation by the management or the higher authority of M & S, to the lower authorityor leaders and employee's will go through the managers of the firm. They will act as theintermediate and communication channel between the higher authority or management ofthe cited firm and the employee's of the company (Cook, Husband and Boxall, 2016).Decisional role: The managers and leaderswill also play very important role in decisionmaking at M & S and will help in the better management of the various resources thathelps the company to meet the operational requirements of business organisation. Theywill act as the representative of the employee's in the meeting's and will keep their pointof view and demands in front of the company's management.Other than this, the leaders also plays a very deep role in management of variousoperations in compare to that of the managers, that will support the Marks and Spencer's to meetthe needs and requirements of the employee's on an effective scale. They will coordinate with themanagers of the firm to increase the productivity and the profitability of the firm. They will seethrough the effective management of the team and the related operation for the better growth ofM & S.They will play the very crucial and vital role in the various operations of the company forits better growth and development such as:Planning: The managers will play a very vital and crucial role in the effectivemanagement of the various operations of the planning in the cited firm. While the leaderswill look after the effective following of this plan and providing effective guidance tocarry out the various operations.Organising: The managers at M & S will look after the effective measures to organiservarious training programs and workshops for its employee's in various departments. Theleaders will see through it that the organised event or programme is well coordinated. 2

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