Roles and Characteristics of Leaders and Managers in Operations Management

MANAGEMENT AND OPERATION
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Table of contents
TASK 1......................................................................................................................................3
LO1............................................................................................................................................3
P1: The different roles and characteristics of a leader and a manager.......................................3
LO 2...........................................................................................................................................4
P2: The various functions of thh maanger.................................................................................4
P3. Applying different models and theories for proper management of the leaders and
managers....................................................................................................................................6
Conclusion..................................................................................................................................7
Task 2.........................................................................................................................................8
LO 3 Demonstrating appreciation of the roles of managers and leaders...................................8
P4. Explaining the major approaches to operation management of managers and leaders.......8
P5. Explaining the importance of operations management........................................................9
LO4..........................................................................................................................................11
P6 Assessing the factors, which impact upon operational management of managers and
leaders......................................................................................................................................11
Conclusion................................................................................................................................12
Reference List..........................................................................................................................13
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TASK 1
The operation refers to the organisational functions and the management is the hierarchy who
managers the organisational operations. The operation and management helps to enhance the
efficiency of the entire organisation. In the opinion of Goetsch and Davis (2014, p.12),
leaders and managers of a company help the organisation to acquire value or brand image in
market in which firm is operating their business. In this report, managerial operations of M&
S Ltd, that is a UK based company which is dealing in retails products, will be discussed. In
order to make the employees effective enough in their operations, role of leaders and
managers of concerned company will be evaluated here. Finally, importance of different
leadership styles and theories related to the management will be analysed with reference to M
& S Ltd. `
LO1
P1: Different roles and characteristics of a leader and a manager
Leaders:
In the opinion of Caldwell and Ndalamba (2017, p.4), leaders are the motivating factor within
an organisation as they help employees to perform their job in a proper way in order to
acquire the business objectives effectually. As per the views of Fee (2014, p.13), leaders
acknowledge other employees with effective communication skill through which they convey
the mission and vision of firm to the team members. Main objective of organisation is to
inspire and guide the team members in order to enhance performance and productivity of
business.
Managers:
According to Robbins and McFarland (2015, 219), within organisation managers play a
critical role as they manage and organise the work of an enterprise in order to help attaining
the desired objectives and goals. In the opinion of Hill et al. (2014, p.15), to achieve the
business objectives managers of an organisation develops several policies and strategies to
make employee’s performance effective to acquire the organisational mission, vision and
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objectives. In order to judge the efficiency of performance of employees, managers develop
performance appraisal process which helps in increasing efficiency of workers.
Comparison between leaders and the managers:
Though the task of the managers and the leaders is complement each other but there is a fine
line of difference in their tasks. In the opinion of Robbins and McFarland (2015, p.219),
managers and leaders try to enhance the productivity of organisation but they choose a
different way to acquire the same. Managers within an organisation develop the objectives of
same whereas leaders guide employees to acquire those decided goals. Management of an
organisation develops rules so that the leaders can convey the instruction of the same to the
team members. Leaders inspire and influence the employees to work according to these
policies. Managers need to deal with a group of people whereas the leaders guide their team
only. More preciously, a manager innovates several plans for the betterment of organisation
and the leaders make implementation of those plans in reality. Leaders within an organisation
motivate the team members whereas managers provide orders to the employees to perform
their job.
In M & S Ltd, that is, one of the UK-based private retail companies, role of leaders and
managers can be differentiated in many factors. Managers of concerned company develop
different business plans in order to gain the competitive advantage in the UK retail market
leaders of the concerned company help in using their interpersonal communication skills to
communicate with team members and also to motivate them to perform their tasks properly.
Main role of managers and leaders are to achieve the pre-planned objective of M & S Ltd
which is to acquire a competitive edge over others and brand value in the competitive market.
LO 2
P2: Way in which role of a leader and the function of a manager is applied
in different situational contexts
In M & S Ltd functions of the managers and leaders are as follows:
Making plans and strategies:
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