Role of Leader and Manager in Different Situational Contexts

This report discusses the role of a leader and function of a manager in different situational contexts. It explores different theories and models of approaches in operations management. It also analyzes the operation functions of Starbucks and the environmental factors that impact operational management and decision making.

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
2.1 Role of leader and function of a manager in different situational contexts...........................1
2.2: Apply different theories and models of approaches.............................................................3
2.3: Explain the key approaches to operations management.......................................................5
2.4 Analyis Operation functions of the environmental factors that have impact over
operational management and decision making of Starbucks.......................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operation management is administration for creating different kind of business practices to
create highest level of efficiency that possible for organisation in order to remain
competitive in marketplace. it is majorly concerned for transforming raw material into
finished products and services to provide one of best products to the end users. OM includes
the proper kind of management of differ kinds of components are materials, machinery,
technology and labour to produce high quality of products and services that proved
beneficial for organisation. Respective report is based on the Starbucks which is an
American coffee company and coffee chain house. It is very well known multinational brand
name operated in more than the 30,000 locations. Respective report is based on the role of a
leader and function of a manager in different context for gaining potential outcomes. Further
it includes appreciation role of a leader and manager in operations function of an
organisation. Finally it includes the understanding the relationship in between the leadership
and management in contemporary business environment.
MAIN BODY
2.1 Role of leader and function of a manager in different situational contexts
General Description
Leader
A leader is somebody who can perceive how things can be improved and how meetings push
individuals towards better vision. Leaders move in the direction of making their vision a reality
through putting individuals first (Rumble, 2019). Simply having the option to persuade
individuals isn't sufficient, leaders should be compassionate and interface with individuals to be
fruitful. leaders don't need to originate from a similar foundation or follow a similar way. Future
leaders will really be progressively various, which brings an assortment of viewpoints. The most
significant thing is that associations are joined inside with their meaning of initiative.
Role of a leader
Leaders required at each level of management. It is significant for getting cooperation in
characterization of plans and strategies (Reid and Sanders, 2019). In the centre and lower level,
it is required for translation and execution of plans and projects confined by the top
administration. Authority can be practiced through direction and guiding of the subordinates at
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the hour of execution of plans. There are many other roles performed by leader within an
organisation.
Manager
A Manager is an individual in the association who coordinates the exercises of others. The
supervisors play out their work at various levels and they are called by various names. The
principal line directors are generally called managers or in an assembling they might be called
foremen. Centre level mangers incorporate all degrees of the board between the supervisory level
and the top degree of the association.
Function of a manager
Managers activity is vital in an association. Manager is an organizer, facilitator, maker and
an advertiser. The achievement of an association will rely on the capability of the supervisor in
using the assets for accomplishing business objectives (Qi and Shen, 2019). A manager is a
significant figure in the undertaking of making resources. There are quick changes in innovation,
strategies for creation, advertising systems, monetary set up and the supervisor ought to be able
enough to adapt to the progressions.
Application
Starbucks is the multinational organisation and having the business presence in all over
the world. There are many situations were occurred in front of an organisation where role and
function of a leader and manager played important part to provide right direction. The same is
examined below with the aid of examples that how leader and manager performs their role and
function in different organisational situations along with that how both of these are different
from each other;
Implementation of new change: This is the situation where change occur in external
environment and organisation is needed to adopt same to sustain in market. The role of manager
in the same situation is to analyse the resource requirement and implementation of new process
(Nonogaki, NEC Display Solutions Ltd, 2019). On the other hand, the role performs by leader is
related to direction of employees to accept changes and focus over adaptation instead of creating
the resisting nature. They acknowledge the views of each and every one so, they can easily
accept changes and build their behaviour to work with new processes.
Function of training to employees: This is the situation of training to employees
working at different levels. The role of manager is related to scrutinise the employees for training
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on the basis of existing performance and skills. On the other hand, the role of leader is to
supervise the employees at the time of training so they can learn or add new skills to their
personality that work in future for ascertaining good positions and high authorities.
2.2: Apply different theories and models of approaches.
Leaders plays very much important role within the organisation as it assist people to put one of
their best efforts in proper manner for achieving desirable goals and objectives. To attain the
desirable goals and objectives it is very much potential to choose differ kinds of leadership
styles and approaches that best fit as per the situation that are as follows:
Situational leadership:
Respective kind of leadership approach based on the relationship in between the leaders
and followers to provide a systematic framework to evaluate the situation based on their
performance level to perform the specified kind of tasks, function or objective in potential
manner. Respective kind of leadership style adopt while the leader or manager of an organisation
must adjust their style as per the environment to influence behaviour of their people in potential
manner (Meredith and Shafer, 2019). it is very much important to change the leadership style as
per situation and it is responsibility of followers to adopt it pleasantly. In situational leadership
the style of leading people may change as per needs of others as per situation. In context of
Starbucks it is very much important to mould their works and tactics as per the situation as they
deals in multinational level and faces kinds of situation so respective kind of leadership style
proved beneficial for them to remain competitive in marketplace. To gain the potential outcomes
it is very much important to access the positive and negative aspects of respective approach:
 Positive aspect: Situational leadership is very much easy to use for leaders as they know
the situation and they mould as per situation to gain potential outcomes. It recognize the
need of flexibility as all have differ kind of experiences and perspectives that bring
diversity in people. Instead of treating people in equal manner, it recognize the need of
flexibility to gain the desirable outcomes. It provides most comfortable environment for
workers that helps in giving one of their best outcomes (Kovacs and Moshtari, 2019).
 Negative aspect: The adverse side of respective leadership style consist of that it is
based on more on meeting the exact need rather than the long term needs that sometimes
able to entangle in bigger problem. It sometimes ineffective in task oriented environment
as managers may find oneself in position where tasks must be completed in the specific
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manner. In that situation find out flexibility of being situational proved disadvantageous
in kinds of circumstances so it is very much important for an organisation and its leaders
to choose one of best leadership style in proper manner.
System leadership: Respective kind of leadership style is the set of skills and capabilities
that an individual or group of individuals utilize to catalyze, assist in process of systems
level change. System leadership approach combines collaborative leadership, coalition
building and system insight to bring innovation and across the organisation in order to gain
potential outcomes (Glock and et.al., 2019). It by using sound principles regarding the
human behaviour by creating models of good leadership, strategy of organisation,
designing of system and interacting process for gaining potential outcomes. It provides
leaders the tool to predict people behaviour in organisation by leading effective realisation
of organisational process. Respective kind of leadership style most suited for the complex
kind of challenges that needed collective action in which no single entity in control. To
take appropriate kind of decision it is very much potential to evaluate the positive and
negative aspects of respective theory:
Positive aspect: One of most important advantage of respective leadership is that if leaders
able to delegate the tasks and duties in effective manner, helps in increasing their level of
productivity. As it evaluated that good managers noted to determine strength and
weaknesses of their employees to gain desirable outcomes from them.
Negative aspect: The disadvantage of behind using respective approach of leadership is
that sometimes people fail to understand the knowledge and skills of an individual that
impact adversely not on performance of employees but also on organisational productivity
as it impact on their level of efficiency (Gettman, 2019).
Contingency leadership: Respective kind of leadership style is based on the effectiveness
of leadership that directly rely on the matching a leader’s style with the right situation. It is
very important to match leadership style with the style of leader in order to gain the
desirable outcomes.
Positive aspect: Respective leadership style is very much appropriate for both the leader
and organisation in setting their goals and objectives by putting efforts in definite direction
so that desirable outcomes should be achieved.
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Negative aspect: on other hand sometimes leader not able to choose one of best leadership
style as different situations take place within the organisation that affect their level of
performance directly.
From the above discussion it has been analyse that for an organisation it is very much
potential to choose one of best leadership style or tool to frame their own work and
activities in proper manner. In context of Starbucks they opt blend of both the democratic
and transformational leadership that provides freedom to share their views and opinions to
gain desirable outcomes (4 Starbucks Leadership style precepts, 2019).
Chaos theory: Respective theory of management suggest about that management must
focus on adaptability, initiative and entrepreneurial initiatives to cope with the future that is
unpredictable in nature. It is very crucial for an organisation to plan for the future by
considering various kinds of factors in their mind potentially.
Management by objectives: MBO is a one of strategic management model helps to
improve performance of an organisation by denoting clearly their objectives
that are agreed by both the management and employees in positive manner (Filimonau and
Delysia, 2019). In context of Starbucks it is very much potential for them to use respective
theory by defining their objectives.
2.3: Explain the key approaches to operations management.
Operation management is very much important approach for an organisation to enhance
efficiency level to remain competitive in marketplace. for an organisation to gain accurate
results need to imply the key approaches of operation management that are as follows:
Theories of operations and operation management:
Six sigma: Respective theory of operation management helps to improve the capabilities
of organisation by increasing level of performance and by decreasing in variations that lead
towards reduction and in improvement in profitability (Dai and Tayur, 2019). In context of
Starbucks to reduce the errors in their production by using respective theory they can save
cost and time potentially.
Lean production: Respective approach of management helps in focusing on shortening of
wastage to ensuring good quality of products. Respective approach applied in every aspect
of business consisted from design from production to distribution.
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Queuing theory: Respective theory based on the reducing the waiting time that predicted
so that best consumers experiences should be attained in positive manner. in context of
Starbucks which deals in food and beverage sector in which serving consumers plays
important role so organisation need to reduce waiting time and serving time.
Different operations management approaches:
TQM: Total quality management is the continuous process that helps in detecting and
eliminating errors or mistakes in process of manufacturing, streamlining supply chain
management, to improve consumer experience
and for ensuring speed up training process of employees. In context of Starbucks to
provide one of best deals and experience respective organisation utilize total quality
management to ensure authenticity of their products (Cole, Stevenson and Aitken, 2019).
JIT: Respective tool is very much potential for an organisation to identify and correct the
obstacles in their production process. It depicts the hidden problem of inventory in order to
eliminate the errors from the production process in order to gain products in cost effective
manner.
Operation functions:
Operations in an organisation plays very much important function responsible for
managing the chain of creation of goods and services. It involved planning, organizing and
coordinating and controlling the resources needed to produce organisational goods and
service .
Control and distribution system: A distributed control system is one of most important
kind of computerised control system for chain of activities by using various kinds of
control loops to manage each activity in organisation potentially.
Transformation of raw material into finished goods: It is one of most important
function of operation management concerned with transforming products into the finished
products in order to satisfy the consumers needs and wants (Clemm, Zhani and Boutaba,
2020). In context of Starbucks they by using raw material and tools transform their
products potentially.
Process design
Capacity management
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Logistics and inventory management: Inventory plays very much important role to
satisfied demand and supply of products and services as per the market requirements. It is
very important to analyze the potentiality of inventory by keeping record and evaluate flow
of products and services from manufacturers to warehouse and from the point of sales. The
key function of inventory management is to record information in detailed manner. in
context of Starbucks by using respective tools organisation can be able to coordinate
various kinds of works and activities in potential manner.
Scheduling: For an organisation it is very much potential to schedule various works and
activities as per the efficiency required to accomplish the task in the definite time period.
In context of Starbucks they handle no. of activities that required scheduling of activities as
per their priority in potential manner.
2.4 Analyis Operation functions of the environmental factors that have impact over operational
management and decision making of Starbucks
The factors present in environment have impact over the organisation in various manner.
These will not only have influence over operational working but also impacts the ability to build
effective decisions (Babich and Hilary, 2019). Starbucks is the multinational organisation that
makes the situation difficult for the management to handle operations as worldwide level factors
have influence. The different factors and their impact over operational management and decision
making is presented below:
Political: The political situation in all various countries is different where Starbucks have
operation. This creates the difficulties in operational management as they have to adjust their
strategies and policies according to same. Also, this aspect has burden over decision making
because they need to ensure the quality in services and offerings according to their brand image
in market. The positive aspect present is about the major operation of an organisation at
developed nations where stability of government provides support to carrying the functions in
normal manner through adhering the strategies of their basic business model.
Economical: The major operations of organisation at developed nation that creates the
opportunity in effective operations and easy decision making towards acceptance of resources
that are utmost beneficial for society (Agrawal, Atasu and Van Wassenhove, 2019). Now, the
adoption of same in developing nations and other countries where economy fluctuating is not
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possible. This restricts the operational capacity and hinders the capacity of taking decisions
related to expansion.
Social: The people always prefer to join with big brand and consume quality products.
The operations in developed nations where individual have high per capita income depicts the
opportunity for an organisation in terms of higher growth and profit. While, considering the
operations at developing nations where people has low income level, negatively impacts the
business model of an organisation (Abdel-Baset, Chang and Gamal, 2019).
Technology: The high level of technology presence is opportunity to maintain same
quality at all different nations in least possible expense. This improves the operational capacity
along with decision making power to focus targeting of new customer segments. The impact also
has at initial level where the cost of technology simultaneously increases the cost of production
and diminishing the ability to maintain same level of working competence at worldwide level.
CONCLUSION
From the above report it has been concluded that operation management is very much
important factor in organisational success in order to gain the desirable outcomes. It proved
beneficial in transforming the raw material into finished products and services into finished
products. For an organisation leaders and managers plays very much important role as it helps in
mould their behaviour in gaining organisational goals and objectives. By using leadership
theories and practices an individual can act in proper manner. with the help of operational
approaches organisational can be able to attain desirable results in potential manner. it is very
much significant for an organisation to evaluate business environment as it helps in building
organisational strategies to behave and act in proper manner.
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REFERENCES
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Online:
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4 Starbucks Leadership style precepts, 2019. [Online]. Available through. <
http://www.josephchris.com/4-starbucks-leadership-style-precepts >.
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