Roles and Characteristics of a Leader and a Manager

UNIT 4
Management and operation

Roles and characteristics of a leader and a manager
• A manager is liable to manage the work in every situation. A manager in an
organisation is liable to for the management function that includes planning,
organising, staffing, directing and controlling. Manager is a person who get their
work done by the employees. Starbucks have different type of managers at the
different level of an organisation such as project manager, functional manager,
general manager and top level manager for efficient management of task at
different department of Starbucks (Castillo and Hallinger, 2018).
• A leader is a person in an organisation who is responsible for motivating and
influencing group efforts for the attainment of an organisation goals and
objectives. A leader is a person in organisation with vision and they drive the
employees’ efforts in a path that it become their own vision. Leader is required in
every level of management of Starbucks, they are the representative of Starbucks
in different departments. A leader act as the guide, mentor and philosopher for
encouraging employees to work together and support them for accomplishment
of the task (Bush, 2018).

Conti...
• Often, it has been proposed that role of
manger and leader in Starbucks are said to be
interchangeable. But there lies a difference
among the leader and manager in Starbucks.
Compassion between leaders and managers
are as follows:
Basis of difference Manager Leader
Characteristics An efficient and
effective manager
should be creative.
They should have
potential and
strategies to
abreast with
advancement in
A leader is one who
gets the task done
by the employee,
hence they should
have ability to
delegate task.
A leader must have
ability to influence