Management and Operations

Management and Operations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Roles of a leader and manager.....................................................................................................3
Functions of leader and manager in different situations..............................................................4
Theories of leadership..................................................................................................................5
The key approaches to operations management and the role of leaders and managers...............7
Importance of operational management......................................................................................8
Factors impacts the operations management...............................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12
Online........................................................................................................................................12

INTRODUCTION
Management and operation both are important for the company. As management manages
the firm and operations manufacture products and also design it. Unilever is the multinational
company which have wide product portfolio. Company manufactures FMCG goods and are
established in many countries. This report will discuss characteristics of manager and leaders.
Functions of leaders and managers will apply on different situations. Further models and theories
of approach will be applied along with key approaches to operations management. This report
will also discuss importance of operations management in attaining business goals and factors
impacting operation management and decision making.
MAIN BODY
Roles of a leader and manager
Leader is an important part in a management system. When there is a group of people
working together to attain a common goal, leadership becomes an essential part in doing so.
Some of the important roles of a leader in achieving success are:
Providing a vision: Having a vision for an organisation is the most basic thing leading to
success. Employees cannot put their efforts for an unknown goal but when they know the goal
they are more focused and recognizetheir role as an individual working for the organisation and
helping in attaining success for the business (Mesdaghinia, Rawatand Nadavulakere, 2019).
Leader helps the employees in finding this vision. A leader is supposed to set goals and policies
to make the team members work with zeal and assurance.
Establish effective organisational structure: Organisational structure is what defines
the organisation. It includes forming an outline for chain of commands and helping in effective
communicating by making some protocols. Employees should know to whom they are supposed
to approach regarding any problems or questions. Leaders are required to develop some
communication protocols to facilitate efficiency and better communication among the people
working in the company (Arifand et.al., 2017). Conducting face to face meetings to solve
problems or for giving ideas and discussing about some of the important matters is a part of
leader’s roles and responsibilities.

Be a role model: Employees look after their leader as a role model. They should be able
to control their anger, avoid taking any rash decisions. If a leader fails to do all this, then
employees do not respect them and will not receive and complete what the leader orders.
Favouring a particular employee always and showing less care for other are factors of destroying
leadership.
A manager is responsible to overlook the department in an organisation. They have look after the
business, manage the stress and the co-workers communicate effectively. Some functions of
manager include, Manager on board the candidates who are best suited for the job profile and
will do best for the company. They take interview for the process of hiring them and then train
them.Managers are responsible for handling all the administrative activities. They coordinate
with all the other departments and manage accordingly. They hold a big role in policy making.
Managers enforce an organisations policies and forming a work environment where employees
are accountable for their own actions (Sainger, 2018). To encourage effective and satisfactory
working conditions, mangers are supposed to evaluate data and look after the performance of
each and every employee.
A manager can also be a leader and vice versa. But there are some points
whichdifferentiate functions and roles of both. Manager focus on things and resources but a
leader’s focus is on its people. Manager wants everything to happen in right way but leaders
want to do things which are right and benefitting the organisation. A good leader inspires its
people to do well and stay motivated whereas a manager is good at planning things in order to
work smoothly. They organize and control every step to work as required but a leader creates an
influence on other people. Managers stay strict to follow the rules and regulations, leaders on the
other hand build the structure and shape entities.
Functions of leader and manager in different situations
Leader and mangers have different roles and responsibilities in an organisation. Managers
direct the process and leaders motivating the employees working for following the procedure.
Leader takes decisions after analysing the condition in market and being updated with the trends.
Organisation can go through many kinds of situations such as being slow or stable (Chiu,