Management and Operations of Rockstar London

The report focuses on understanding the decision-making process of leaders and managers at Rockstar London to improve production and operation processes, lower costs, and deliver high-quality products and services. It explores various leadership styles, management theories, and approaches for workplace and employee managing with improvement in operational objectives.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1. Roles and characteristics of a leader and manager in Rockstar London...............1
M1 Analyse and differentiate between the role of a leader and function of a manager
by effectively applying a range of theories and concepts.............................................3
2. Role of a leader and function of a manager in different situational contexts.........3
3. Theories and models of approaches including situational and contingency
leadership in Rockstar London..........................................................................................4
M2 Assess the strengths and weaknesses of different approaches to situations within
the work environment..........................................................................................................6
D1 Critically analyses and evaluates the different theories and approaches to
leadership in given contexts...............................................................................................7
TASK 2............................................................................................................................................7
4. Key approaches to operations management and the role played by leaders and
managers..............................................................................................................................7
5. Importance and value of operations management in achieving objectives of
Rockstar London's business..............................................................................................9
M3 Evaluate how leaders and managers can improve efficiencies of operational
management to successfully meet business objectives..............................................10
6. Factors within the business environment that affects operational management and
decision making by leaders and managers...................................................................11
M4 Analyse how these different factors affect the business environment and wider
community...........................................................................................................................11
D2 Critically evaluates application of operations management and factors that impact
on the wider business environment................................................................................12
CONCLUSION.............................................................................................................................12
REFERENCES............................................................................................................................13

INTRODUCTION
Management and operations are the two main strength factors of an
organization. The aim of this report on Management and operations of Rockstar London
is to understand the difference between role of leaders and functions of managers
(Ahuja, 2017). This assignment studies the characteristics, traits, behaviours that
support an effective leadership and management in Rockstar London. Concepts of both
operations and management processes which every organization must follow is studied
and explained. Further it discusses several approaches to operations management and
role of leaders and managers in Rockstar London. The various theories and models of
leadership and management which helps in efficient and effective contribution to an
organization are also been discussed in the report.
TASK 1
1. Roles and characteristics of a leader and manager in Rockstar London.
Management is a process or technique which deals with managing of activities in
Roackstar London. Manager is an individual who is responsible for carrying out the
management functions of planning, organizing, directing, coordinating and controlling to
manage the organization.
Leadership is the skill to lead a group of people and inspire them towards a
direction. Interpersonal process of influencing an individual or a group to achieve
objective sin Rockstar London. Leader is a person who influences subordinates to
achieve a specific goal determined by the organization.
Role of a leader:
Integration and harmonising personal goals with organizational goals- Leader
coordinates the efforts of people or workforce of Rockstar London towards a general
purpose and thereby attain objectives.
Creates vision- Leader of Rockstar London defines clearly where the team is
going and ways to get to the imagery (Alderton and Saieva, 2013). They understand
and interpret the operating environment by sensing what is coming, identify
opportunities and threats.
Strategy execution- Leader formulates strategies to get the results which
Rockstar London is going to achieve along with the ways to reach those goals.
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Strategies are necessary at all levels of the organization which are focused on success
of the firm and it needs to be executed properly.
Functions of a manager:
Planning- It is the main purpose of a manager in Rockstar London to plan and set
goals that the firm needs to achieve for profit making and revenue generation.
Organizing- Rockstar London's manager make use of the resources effectively
and economically for fulfilling the goals and objectives.
Directing- The manager assigns tasks and duties to the employees to make them
perform their work.
Controlling- Rockstar London's manager controls and monitors strategies
formulation, implementation and sets standards for better operation of the business.
Difference between leaders and managers
Manager Leader
Manages the entire organization and sets
objectives of Rockstar London (Burns,
2014).
Leaders induce the objectives developed
by managers by influencing subordinates.
Organizes people and react to changes. Leaders promote changes by innovation or
invention and align people.
Manager takes decisions and plans
directions.
Leader facilitates the decision of managers
and sets directions.
Uses transactional leadership style. They use a transformational style of
leadership.
They direct work to employees and
focuses on things.
Leaders motivate the staff to work and are
people focused.
Managers communicate policies to the
leaders.
Leaders communicate the policies with the
employees and influence them to work as
per the policies.
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M1 Analyse and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts.
In the management theory there are differentiated between role of leader and
function of manager. As per Administrative Theory that is developed by Henri Fayol
include that there are 14 principles or function of managers which they need to follow or
perform. All these principles are like that function of manager who is working within
company like they need to perform division of work based on various role and
responsibility of their subordinate. While in Human Relations Theory by Elton Mayo it is
state the role of leader which any company must be having. There are 4 combinations
of Mayo theory which all are having impact on team dynamics. Under this role of leader
is to demonstrate that group must be having high norm so that it would be having
impact on members of group.
2. Role of a leader and function of a manager in different situational contexts.
Both the leaders and managers have a significant role in the business of
Rockstar London where they fulfil the desired objectives of the organization. For the
proper functioning of the organization various styles of leadership and functions of
management can be helpful (Chiarini and Vagnoni, 2015). Effective implementation of
management functions and leadership skills with properly executed strategies will
reduce the operating costs, increase sales, generates revenue and profits. Leaders
approach to a problem solving involves participation of others depending on the
analysis of situation and demand of the work to carry out organizational goals ( Deming
and Orsini, 2013). This formulation allows leaders to motivate the team and gets
support from masses as they may feel that they too are a part of the decision making
process of Rockstar London. The decision making process of managers is usually
based on themselves as they have the authority and responsibility for the tasks
assigned to them.
Managers and leaders needs to complete tasks, lead and inspire workforce to
carry out the operations of Rockstar London. It needs planning activities for success
and fulfilling needs of business. To interact with new team members and work on a new
project there are some functions and roles that they need to perform which are:
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Actions planning- Evaluation of goals or objectives and setting action plans for
successful achievement of these targets. It also needs to evaluate the active operations
and aim of Rockstar London to include activities to achieve them.
Resources organizing- For achieving the goal of planning function it is
important that the organization brings together all of the resources like materials,
personnel and finance. Leaders then must assign duties to the specific staff based on
their ability or skills, identify activities, coordinate work and delegate tasks.
Staffing structure- Rockstar London's management needs to identify employees
and ensure that the proper personnel are assigned the right job (Krajewski, Ritzman
and Malhotra, 2010). After the proper selection and job appointing leaders must provide
them with training, development, pay rates and monitor performance of the talent
serving the specific occupation.
Directing activity- Manager of Rockstar London needs to direct activities to the
workforce and it is their responsibility. They tell people what to be done and leaders
motivate the staff to contribute in a way which benefits the organization. It involves
supervising employees and motivating them to complete tasks for the suiccess of
enterprise.
Systems of controlling- Leaders of Rockstar London needs to monitor
performance and success. They establish several standards, measure actions and
compare abnormalities.
3. Theories and models of approaches including situational and contingency leadership
in Rockstar London.
There are various theories of management which can be implied with leadership
skills to promote growth and success of Rockstar London.
System leadership in Rockstar London controls the employees working and
communicates the firm's situations to make them work according to needs and
demands (O'Fallon and Rutherford, 2011). Rockstar London makes changes in their
operations and implements these strategies to let workforce improve the activities that
can lower down the costs of operating.
Situational leadership style is depended on the skills and abilities of the staff
where the leaders must influence employees for the completion of tasks. Different styles
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of leadership are applied by Rockstar London's Operational management where this is
an accepted model. It consists of two factors; Directive and Supportive behaviours.
Contingency leadership in Rockstar London focuses on the strategies changing
according to situation changes. Leaders influence the employees in bringing operational
modifications in order to meet the market situations or challenges. For the effective
operations and growth initiation the contingency theory should consider impressive
methods according to changing situations.
Strengths and weaknesses of the above mentioned theories and approaches to
several situations are as follows:
Situational Leadership Model
Strengths:
 Employees involvement in the decision making process makes it boost
motivation.
 Employees monitors situations to be aware of the leadership style making
this model create awareness
 It helps in building team unity as the group remains effective and
comfortable
Weaknesses:
 Situations are interrelated and interconnected with other factors which
creates chances of confusion
 It is focused on short term strategies and concentrates on current issues
(Parsanezhad and Dimyadi, 2013).
 Lack of demographic difference understandings due to deficiency in
experience of employees makes this less used.
Contingency Leadership Model
Strengths:
 It is predictive in nature and has flexibility to all groups and leaders.
 Supported by empirical research
 It provides managers a chance to adapt several variables
 This style has a broadened understanding of the impact of leaders
situations
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Weaknesses:
 It is reactive in nature as the managers hold the responsibility to manage
environment for avoiding undesirable aspects.
 It is complex approach making the testing difficult due to involvement of
several factors.
 The power of leader position is determined at the basic level.
System theory
Strength
 It is used on various social work practice and possess the benefit of population
which are social workers
 It is very interdependent, adaptable in any type of situations and exchange of
resources with energy in system takes place.
Weakness
 This theory may not be practical and lead to delay in making business decisions
 The classification of inter relationship will be done in proper manner otherwise it
would not be productive.
 This theory is not applicable in smaller organisation but big and complex
companies only.
The best suited model for Rockstar London is Situational Leadership Style or
Model because it renders coordination and cooperation among workforce and also
improves decision making process depending on the situation it undergoes.
M2 Assess the strengths and weaknesses of different approaches to situations within
the work environment.
There are certain strength and weakness of approaches like that of Contingency,
System and Situational. The contingency theory clearly defines the scope of leadership
and setting it apart from the focus which is single trait approach so that style of leader
and demand of different situations could be understood. While situational approach of
leadership is very much practical in its application which is applied over variety of
activities.
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D1 Critically analyses and evaluates the different theories and approaches to leadership
in given contexts.
In both the situation which is of induction of new team and working on new
project the approach of leadership must be used. But this will be carrying merit and
demerit on the given situation. According to view of Song and Parola, (2015) if the
leader is leading new team and conducting its induction then it is required that they are
having knowledge of abilities and strength of each new member. In way of defining roles
and responsibilities in new project manager must be correctly take the division of labour
in proper form so that there are no confusion related to work as said by Parsanezhad
and Dimyadi, (2013).
TASK 2
4. Key approaches to operations management and the role played by leaders and
managers.
Total quality Management- It is an instrument used to supervise all tasks and
activities of Rockstar London's operations to maintain, ensure, create and implement
quality (Slack, Brandon-Jones and Johnston, 2011). It focuses on quality improvement
and performance in every departments, functions and processes across Rockstar
London to provide products or services of high attribute for increased customer
expectations. This is depended on certain principles which are: Customer focus, Strong
leadership, People involvement, Systematic approach to management, continual
improvement, Factual approach to decision making and mutually beneficial supplier
relation.
The role leader’s play in this approach is the following:
 Effective involvement and employee utilization
 Establishes performance measurement for processes Commitment and involvement in management for long term organizational
support
The role played by managers in this approach is:
 Ensuring focus on internal and external customers
 Maintaining relationships with suppliers and business partners
 Assure continuous improvement of productivity and business
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Just in time inventory- This is a strategy that increases efficiency where it cut downs
wastages by receiving commodities only when they are required for the process of
production thereby reducing costs of inventory (Song and Parola, 2015). The application
of this in operations management help Rockstar London reduce the storage space and
saves money. It also assists in making less investments by organization on receiving
goods when it is not needed.
The role leader’s play in this approach is the following:
 Proper utilization of goods received in the production and ensuring that there is
no wastage
 Make sure that all staff are aware of their duties and responsibilities in Rockstar
London Monitoring and checking of all machineries in the production department
The role played by managers in this approach is:
 Placing orders to suppliers at right time
 Analysing demands and order placing
 Maintaining good relations with suppliers
Lean production- It is a simple and systematic method of manufacturing which helps in
eliminating wastes within the production (Terwiesch and Cachon, 2012). Implementing
this process aid in operational management by improving product quality, visual
management, manpower use reduction and increases efficiency in production.
The role played by managers in this approach is:
 Conducts analysis of product effectiveness Progress reporting to authorities
The role leader’s play in this approach is the following:
 Assists in providing directions to subordinates
 Help employees understand their responsibilities regarding production
Kaizen- Continuous improvement or kaizen is an approach applied in work place
improves all functions of Rockstar London's business. This aims at eliminating wastages
in all systems of organization through standardised activities and processes.
The role leader’s play in this approach is the following:
 Identifying people or team for task assigning
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 Listing findings that benefits individuals and management Assist subordinates in issues and delegate authorities
The role played by managers in this approach is:
 Identification of scope of task
 Measuring success of team
 Spreading awareness about continuous improvement to all employees
5. Importance and value of operations management in achieving objectives of Rockstar
London's business.
Rockstar London's operational management involves designing, overseeing,
controlling the production process and redesigning operations of business in
manufacturing of goods and services (Ward and et.al. 2010). It is an important function
of business operations as it controls the system of operation. The functions and
importance of operations management are as follows;
Control and distribution systems- It is an important function of operational
management as it controls the process of production and ensures proper distributing of
products to fulfil objectives of Rockstar London. It also ensures proper utilization of
resources (Wu, Olson and Birge, 2011). The efficiency of this can be improved by
adopting a strong control system and logistics infrastructure of the firm to meet
objectives of business
Transforming raw materials into finished goods and services- It analyses
customer demand of the product and then produces the final good after proper
utilization of resources. It fulfils the objectives of Rockstar London which is to
manufacture quality products for potential clients.
Process design- Designing process of production is a main function of
operational management as it specifies the procedure in production activity and is
carried out of the commodity in Rockstar London to meet demands of customers
thereby make profits which fulfils the organizational objectives. The firm also ensures
that process of production applies to standard so that it manufactures quality materials
with the benchmark of Rockstar London.
Logistics and inventory management- It is also a main factor that is to be
considered by operations management as without proper support of logistics the
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finished goods cannot be transported to the market in time which may lead to demand
decrease of the product (Ahuja, 2017). Rockstar London needs to focus on managing
inventories to store excess products and ensure they are utilized accordingly.
Leaders can increase operational efficiency of operational management to
successfully meet business objectives of Rockstar London in the following ways:
Empowering employees to work productively- Leaders must authorise staff or
workers to produce highest level while working remotely as a way to empower team to
produce in a virtual environment through private networks. These networks can be
accessed and secured by employees with an internet access. It helps in the operations
management as the workers are getting a flexibility in work in preferred locations and
hours which will maintain quality of product thereby increasing production capacity.
Clearing labour repetitiveness- Leaders must abolish useless hierarchical
positions present in the lower level of organizational structure that may cause an
hindrance to communication process. This will help in establishing a smooth transfer of
information between top and bottom management in Rockstar London by applying this
process which will avoid middle agents and efficiency of the business operations.
Managers can increase efficiency of operational management to meet business
objectives by following ways:
Improving collaboration- It is a technique that should be used by a manager to
increase efficiency in operations management as it helps in team work improvement
that again builds bonding and understanding of staff which will create a healthy working
environment (Alderton and Saieva, 2013). This also will fulfil the organization's objective
regarding promoting cooperation and coordination within the firm and develop
communication process.
M3 Evaluate how leaders and managers can improve efficiencies of operational
management to successfully meet business objectives.
With the help of improving collaboration managers could improve the efficiencies
of operational management. under this technique manager would be helping in team
work improvement which would lead to building up of strong bond and relationship
between manager and their subordinates while empowering the labour in work
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productivity leader could help in managing and improving efficiencies of operational
management on successfully meeting up objectives of Rockstar London.
6. Factors within the business environment that affects operational management and
decision making by leaders and managers.
The environment of business gets affected by several external factors which
affects the operations of business and decision making process of Rockstar London. So
it is important for a firm to identify the impact of these external causes to adopt
strategies and policies to reduce the effect and make decision making efficient.
 Economic dimension- It is the overall status of the economic environment
where the business operates. Inflation, interest rates and unemployment
are some factors of business. These causes affect the demand for
products.
 Technological dimension- This is the methods for converting resources
into goods and services. Latest and advanced technologies must be
adaptable which the managers need to ensure.
 Sustainability- This factor would also be impacting business decision
making process of managers and leaders. As it is the duty of manager of
Rockstar London that they are helping business in maintaining its
sustainability which means that they are operating with profits and keeping
in mind environmental impact of business activities as well.
 Culture- The culture, ethics and values of business are very much
important for running and maintaining business.
M4 Analyse how these different factors affect the business environment and wider
community.
These factors which are stated above will be impacting and affecting
environment of business and the wider community like ethics of Rockstar London is
keeping in mind of society under which they are working. Cultural and value of firm are
been very essential factors as these would be helping in operating business in long run.
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D2 Critically evaluates application of operations management and factors that impact on
the wider business environment.
The application if operations management must be concerned with designing and
controlling of activities or business. As it is having planning, controlling, organising,
coordinating the resources which are needed to produce product and service of
company. So this would be having wider impact in Rockstar London environment in way
that all resources which they are using or producing are taken from society so it is
necessary that they are considering community as well.
CONCLUSION
From this report on Management and operations it can be concluded that
management and leadership are different concepts where the managers and leaders
have contrary roles and functions in an organization but both works towards the
attainment of organizational goals and objectives. This report was conducted on to
understand the decision making process of leaders and managers of Rockstar London
in the improving production and operation process to lower operation costs and deliver
high quality products and services. This assignment also discussed the various styles of
leadership, management theories and approaches for workplace and employee
managing with improvement in operational objectives. The strength and weaknesses of
managers and leaders have also been studied and explained in the above report.
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REFERENCES
Books and journals
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Burns, M.G., 2014. Port management and operations. CRC Press.
Chiarini, A. and Vagnoni, E., 2015. World-class manufacturing by Fiat. Comparison with
Toyota production system from a strategic management, management
accounting, operations management and performance measurement
dimension. International Journal of Production Research, 53(2), pp.590-606.
Deming, W.E. and Orsini, J.N., 2013. The essential Deming: leadership principles from
the father of quality. United States: McGraw-Hill.
Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., 2010. Operations management:
processes and supply chains. Upper Saddle River, New Jersey: Pearson.
O'Fallon, M.J. and Rutherford, D.G. eds., 2011. Hotel management and operations.
John Wiley & Sons.
Parsanezhad, P. and Dimyadi, J., 2013. Effective facility management and operations
via a BIM-based integrated information system.
Slack, N., Brandon-Jones, A. and Johnston, R., 2011. Essentials of operations
management. Financial Times Prentice Hall.
Song, D.W. and Parola, F., 2015. Strategising port logistics management and
operations for value creation in global supply chains.
Terwiesch, C. and Cachon, G., 2012. Matching supply with demand: An introduction to
operations management. Mcgraw-hill Education-Europe.
Ward and et.al.,2010. HP transforms product portfolio management with operations
research. Interfaces, 40(1), pp.17-32.
Wu, D.D., Olson, D.L. and Birge, J.R., 2011. Introduction to special issue on" Enterprise
risk management in operations". International Journal of Production
Economics, 134(1), pp.1-2.
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