Role of Leaders and Managers in Operational Management

MANAGEMENT
AND OPERATIONS

TABLE OF CONTENT
 INTRODUCTION
 Key approaches and roles of leaders and manager
in operational management
 Importance and value of operational management
in achievement of business objectives
 Factors within business environment that impacts
upon operational management and decision-
making of leaders and manager
 CONCLUSION
 REFERENCES

INTRODUCTION
 Operational management is a related to management of various operation
activities such as concerned with conversation of raw material into goods
and services for maximizing profit margin of the company.
 Marks and Spencer is a British retailer that operates its business across
various nation and is specialized in selling qualitative clothing, home and
food products to its customers.
 Different roles and characteristics played by leader and manager to
influence employees for achievement of Marks and Spencer objectives.
 Different models, theories and approach such as situational, system and
contingency leadership used by leader of company to motivate employees
to increases its productivity and performance.

KEY APPROACHES AND ROLES OF LEADERS AND
MANAGER IN OPERATIONAL MANAGEMENT
 “Operational management is administration of
business practices for effectively utilization of raw
material by converting it into finished products.”
 “On the other hand as per it is concerned
with planning, organising and supervising
production, manufacturing of products and services
as effective for maximising profitability of
company.”

CONT.
 Various approaches used by M&S for effective utilisation
of raw material and achievement of company goals are as
follows:
 Just in Time: It is management strategy that help in
production of goods and services on time with
achievement of set targets. M&S manager use inventory
strategies to increase efficiencies and reduce wastage by
ordering raw material as per requirement in production
process. Leader motivate employees to work effectively.