Role and Characteristics of Leaders and Managers in Operations Management of Marks and Spencer

MANAGEMENT AND
OPERATIONS

TABLE OF CONTENT
 INTRODUCTION
 ROLES AND CHARACTERISTICS OF LEADERS AND MANAGERS
 ROLES OF LEADER AND FUNCTIONS OF MANAGER
 THEORIES AND MODELS OF LEADERSHIP APPROACHES
 KEY APPROACHES TO OPERATION MANAGEMENT FOR MANAGERS AND
LEADER
 EXPLAIN THE IMPORTANCE AND VALUE OF OPERATIONS MANAGEMENT IN
ACHIEVEING BUSINESS OBJECTIVES
 PESTLE ANALYSIS OF MARKS AND SPENCER IN UK
 CONCLUSION
 REFERENCES

INTRODUCTION
 Operations management is a systematic process of managing activities of
business organization in effective manner to utilize in available resources. This
process helps to reduce cost and improve quality of products and services to
increase customer satisfaction.
 Operation management provides efficiency to business organization to increase
profit margins by decrease cost of activities and analyzing alternatives.
 Operation management also helps to integrate efforts of employees into
products and services to improve quality and productivity of company.
 This presentation has detailed study of impact of leaders and managers on
operations of Marks and Spencer.

P1. Roles and Characteristics of Leaders
and Managers
 Leader is an individual or group of individual who have the ability to influence
employees to increase their willingness to achieve objectives of business organization
effectively.
 Leader helps employees in Marks and Spencer to increase their interpersonal skills by
providing them task which involves moral, ethics and values to develop each employee
become loyal to company.
 Manager is a person who is responsible for supervising and controlling
activities according to policies and guidelines of company to maintain efficiency.
 Marks and Spencer appoints managers to evaluate performance of employees and
supervise them according to their work and skills.