Management and Operations INTRODUCTION 3 TASK 14 P1 Different roles and characteristics of leader and manager

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1 Different roles and characteristics of leader and manager ....................................................4
TASK 2............................................................................................................................................5
P2 Application of role and functions of leader and manager in different situations...................5
P3 Different theories and models of approach related to leadership..........................................6
TASK 3............................................................................................................................................8
P4 Approaches to management operations and role of mangers and leaders.............................8
P5 Importance of management operation in achieving organisational objectives......................9
TASK 4..........................................................................................................................................11
P6 Impact of internal and external factors on management operations and decision making of
managers and leaders................................................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Managerial operations play a great role in the development of leadership skills among
team leaders and employees of company. Manager of company has to perform many functions to
effectively operate the functions and achieve desired targets. They have to perform functions like
planning, organising, controlling and supervising, etc. All these functions improve the
performance of employees. Marks and Spencer is a British multinational retailer company which
is specialist in the selling clothes, home products and luxury food items (Li, Arvey, and Song,
2011).
In the present report, roles and characteristics of leader and manager for improving the
performance of employees with different theories and models of approach including situational
leadership, system leadership and contingency are explained. Further, key approaches to
operation management and their importance in achieving the organisational objectives with
impact of factors which persist in business environment on operational management and decision
making by leaders and management are discussed as well.

TASK 1
P1 Different roles and characteristics of leader and manager
There are many roles and characteristics of leaders and managers of company. The main
purpose behind these roles is effective management of the activities of company. They have to
perform all the functions regarding planning, organising, controlling and supervision, etc. All
these activities helps the manager to remove the problems faced by them. Main function of
leader of company has to motivate the employees to work with more passion and develop new
skills which contribute to achieve their personal and professional targets. Managers and leaders
of M&S have different roles and characteristics which they have to perform for the
accomplishment of organisational objectives with managing different activities of company
effectively. Managers and leaders of company have different roles to perform.
Important roles of manager of M&S is described below:
 Training to employees: Managers of M&S has duty to determine the actual performance
of their employees and compare with standards which are maintained by them. This helps
to identify the problems which are associated with their working. Managers of company
have to provide adequate training programs to their employees to develop new skills and
knowledge which increase their ability to perform the tasks (Lv and et. al., 2011).
 Supervision and controlling: Managers of company have responsibility of supervise the
working of their employees. This will motivate them to work hard as their work is
checked by superiors. This helps to build a sense of responsibility among the employees.
 Motivation: Managers of M&S also have duty of motivate the employees of company by
providing benefits to them according to their performance and behaviour in company. To
motivate employees, managers of company delegate the power among employees which
help to improve the performance of other co-workers.
 Team building: The leader of company has responsibility of removing conflicts
between team members and make good coordination between them. This helps to build a
good team in the company and compete their tasks within stipulated time period.
Characteristics of leaders:
All the managers and leader of M&S have different characteristics which have their own
effectiveness in building effective management operations and team. Different characteristics are
described as below: