This report delves into the intricate relationship between leadership and management within the context of HSBC Holding plc, a global financial institution. It examines the distinct roles and characteristics of leaders and managers, exploring how various leadership theories, such as situational leadership, systems leadership, and contingency theory, are applied in practice. The report further analyzes the key approaches to operations management, highlighting the contributions of leaders and managers in achieving organizational objectives and improving operational efficiencies. Finally, it critically evaluates the impact of internal and external factors on operational management and decision-making, providing insights into the challenges and opportunities faced by HSBC in navigating a dynamic business environment.
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