Roles and Characteristics of a Leader and a Manager in Operations Management

Management and
Operations
Contents

INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Define and Compare the different roles and characteristics of a leader and a manager........1
TASK 2............................................................................................................................................4
P2.Roles of a leader and the function of a manager apply in different situational context.........4
P3.Application of different theories and models of approach.....................................................5
TASK 3............................................................................................................................................7
P4. Key approaches to operations management and the role that leaders and managers play....7
P5. The importance and value of operations management in achieving business objectives......8
TASK 4............................................................................................................................................9
P6.The factor within the business environment that impact upon operational management and
decision making...........................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operations and management refers to an activity of a business that assists in accomplishing
higher extent of effectiveness in the company. It is a procedure where raw material is converted
in to final product a services within the firm with purpose of increasing profit and productivity. It
assist in maintain the balance among cost and revenue of specific action in the administration an
enterprise (Gibson and Parkman, 2018). It mention as a managerial action that consist different
things like planning organising, directing and controlling diverse things in the administration.
This written document is based in Soft Company which is a mobile units manufacturing
company. This document will discuss about the roles and responsibilities of leader and the
manager in term of attaining set goals and objectives of the firm by serving the target market.
TASK 1
P1. Define and Compare the different roles and characteristics of a leader and a manager
Definition of leader- A leader indicates to an individual who encourage a team an d a group of
people so that they can feel motivated and work for accomplishing their designed aims n granted
time duration. They set a vision when employees of the company do work in group and influence
them by using their motivation skills so that people can effectively attain their goals.
Definition of manager- A manager is a person who is the incharge of a unit of individual to
execute a particular task of the firm. An administrator provides required resources and
information about strategies so that employees can according them or attain the business golas of
the company timely.
Roles of a leader- There are different roles that play by a leader within a firm, some of them are
mentioned as under:
Setting vision and mission- It is main role and responsibility of a leader. In Soft company, when
the firm set any business goal then leader set vision and mission to the employees who perform
in a team so that they can have clear information regarding business objective and help in
achieving in set time duration (Saucedo-Martínez and et. Al., 2018).
Motivation- When workforce of a company performs in a task then they require
encouragement and empowerment so that they can do their work with more effectiveness. Here,
by using the quality and skill of motivation leader pay an crucial role in term of motivating
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employees by conducting sessions etc. So that they can feel encourages and do their work in
proper manner.
Roles(Function) of manger- There are diverse roles that are performed by a manager, in context
of Soft Company, some roles of manager are defined as below:
Planning- In it, the manager of the respective company, make and devise plan and policies
regarding particular task and work so that the objective of that work can meet in crucial manner
by fulfilling task needs (Slack and Brandon-Jones, 2018).
Organising- It is another function, in it manager play and crucial role by organising training and
development sessions so the employees who are supporting in the work, can make improvement
in their skills and knowledge or do their work with more effectiveness.
Controlling- In this management function of Soft Company, the administration make control o
the task and business activities and operations by framing of developing strategies and tactics so
that it maintain the quality of work and do not impacted unfavourably.
Directing- By formulating plans and policies, the manger of Soft Company directing employees
of the company so that they can do their work in effective and systematic manner by considering
all the requirement of the task.
Characteristics of a leader- In context of Soft Company, the characteristics that a good leader
has, re defined as under:
Ability to face challenges- It is the main quality and trait of leader that an effective leader is
always ready to face challenges with the confidence in its approaches so that it can utilise of such
changes in the marketplace. They do not have kind of fear of the coming challenges in the
company.
Leadership skill and positive attitude- A good leader always encourages and direct its team
members so that they can execute in effective manner in the task and work regarding which they
are performing in for of attaining its aims and objectives.
Characteristics of a manager- In context of Soft Company, the attributes of an administrator
are explained as below:
Effective communication- A good manager is a one who have an effective communication skill
so that the person and communicate its employees regarding their roles and responsibilities,
strategies and way of working proper manner (Reid and Sanders, 2019). Apart from it, having
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