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LO 1 3 P1. Comparing roles and characteristics of a leader and manager

   

Added on  2020-12-09

19 Pages6732 Words190 Views
MANAGEMENT ANDOPERATIONS

TABLE OF CONTENTSINTRODUCTION......................................................................................................................3TASK 1......................................................................................................................................3LO 1............................................................................................................................................3P1. Comparing roles and characteristics of a leader and manager.........................................3LO 2............................................................................................................................................7P2. Application of leader’s role and manager’s functions in different situations..................7P3. Different theories and models of approach ..................................................................8TASK 2....................................................................................................................................10LO 3..........................................................................................................................................10P4. Key approaches of operations management...................................................................10P5. Significance and value of operations management........................................................11LO 4..........................................................................................................................................12P6. Impact of business environment factors on operational management and decisionmaking of leaders and managers..........................................................................................12CONCLUSION........................................................................................................................13REFERENCES.........................................................................................................................14

INTRODUCTIONManagement and operations refer to the process of effective administration ofbusiness procedures with an aim to gain the best possible outcomes with highest level ofefficiency and minimum efforts. This concept tells about gathering the raw material requiredalong with labour and then converting the same in final products and services so that higherprofits can be earned by the organisation (Bozarth and Handfield, 2019). In the presentreport, as per provided scenario, Toyota has been chosen which is a Japanese carmanufacturer and one of the leading companies in automotive sector. Here, a discussion willbe made on roles of both managers and leaders along with difference between managementand leadership. Strengths and weaknesses of different approaches to leadership andmanagement will be covered as well along with defining key operational functions. Further,impact of external business environment factors will be explained that affect the decisionmaking of leaders and managers.TASK 1LO 1Toyota and its management structureToyota is known as the gold standard of automotive industry and it reached success inpart with exceptional goodwill in market for the quality as well as customer care it isproviding. Company was found on August 28th, 1937 i.e. 81 years ago. The total turnover offirm is for the year 2018 was ¥29,379,510 million (US$265 billion). As of 2018, number ofemployees working in Toyota are 369, 124 worldwide. It is operating worldwide in 28nations and regions. However, vehicles of company are being sold in more than 170 nationsacross world. The management structure which is being followed in the firm is hierarchicaland it is having a rigid corporate culture. Toyota’s CEO is Akio Toyoda who is also thecurrent president of Toyota Motor Corporation. Centralized power structure is being followedin this company which does not involve people working at lower level in hierarchy indecision making process (Gregory, 2018). However, in order to deal with external threats,now firm has brought changes in its management structure and at present, it has greaterdegree of flexibility which facilitates business resilience and growth on continuous basis.Present management structure of Toyota3

Figure 1: Toyota Organisational Structure(Source: Toyota Organisational Structure, 2018)P1. Comparing roles and characteristics of a leader and managerManager – Manager is the one who gets work done by employees as per what is allotted tothem within stipulated period of time and in the desired manner (Lawrence, 2017).Leader – Leader is the one who gets work done by his team by influencing them to performtasks willingly through his behaviour, guidance, support and direction (McCaffery, 2018).Roles of a leader and a managerIn Toyota, leader’s role is to put opinions, suggestions and ideas of team members infront of management. While, manager’s role is to speak for the interest of entire firm and onthe behalf of company. He needs to be a spokesperson. Another role of leader in Toyota is tokeep observing and monitoring the way team is performing their allotted tasks (Haksever andRender, 2018). However, to check and measure the performance of whole organisationagainst set standards is manager’s role in Toyota. Leader in Toyota makes team reach at theset targets with high efficiency by providing them suitable and required instructions, supportand guidance. On the other hand, in Toyota, manager’s role is more of a negotiator as his taskis mainly to deal with the external affairs of business (Rangarajan and et. al., 2018). One ofthe most important roles of leader in Toyota is of team building wherewith direct interaction,he deal with employee’s issues and any other related matters. On the contrary, manager in4

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