Approaches to Operations Management and Role of Leaders and Managers

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1) Defining and Comparing the Role and Characteristics of Leaders and Managers...............1
TASK 2............................................................................................................................................3
P2) Application of the Role of Leader and Functions of Manager in Organisational Context...3
P3) Different Theories and Models of Approach Such as Situational Leadership Style, System
Leadership and Contingency Leadership....................................................................................4
TASK 3............................................................................................................................................6
P4) Key Approaches to Operations Management and Role Played by Leaders and Managers..6
P5) Importance and Value of Operations Management in Achieving Business Objectives.......7
TASK 4............................................................................................................................................7
P6) Factors Impacting Upon the Operational Management and Decision Making of Leaders
and Managers..............................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management refers to the process of managing different tasks which are performed in an
organisation in an efficient and effective manner so that the company's working could be
continued in a coordinated way and achievement of goals and objectives of the organisation
could be made successful (Bromiley and Rau, 2016). With the help of proper management of
resources in an organisation, it will be possible to make improvement in the working and
processes of an organisation. Along with this, it will also help the company to make optimum
utilisation of resources with the help of which it will be possible to lower down the cost of
production of the organisation as well. The company chosen for the completion of this
assignment is Marks and Spencer which was founded in the year 1884 and is headquartered in
London. The company was founded by Michael Marks and Thomas Spencer and on their name,
the company was given with the name of Marks and Spencer. The assignment will start with
making its focus on comparison in between the role of leader and manager along with doing
appreciation of role of managers and leaders in the organisation in operation function within the
firm. Lastly, the discussion in this assignment will be made on understanding the relationship in
between management and leadership within business environment will get covered.
TASK 1
P1) Defining and Comparing the Role and Characteristics of Leaders and Managers
Leaders are the individuals who have the power to impact upon the mindset and thinking
of other individuals in the way in which they want from them. In other words, these individuals
know how to influence other people. So with the help of this power, the leader encourages the
employees to make improvement in their working and also for the achievement of the goals and
objectives of the organisation in an efficient and effective manner (Chevalier and et. al., 2015).
There are different characteristics of leader which are important and differentiates it from other
individuals. These have been provided as under:
Hard worker: The first and foremost important characteristic of a leader is to be a hard worker.
In order to make others to work the same, it is important for the leader to be the first example for
them so that the followers could also follow the way on which the leader wants from them to
move on.
1