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Management and Operations - Marks and Spencer Assignment PDF

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Added on  2021-01-03

Management and Operations - Marks and Spencer Assignment PDF

   Added on 2021-01-03

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MANAGEMENT ANDOPERATIONS
Management and Operations - Marks and Spencer Assignment PDF_1
ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Roles of leaders and managers in an organisation with their characteristics.........................1TASK 2............................................................................................................................................3P2 Role of leaders and function of managers to handle different situations in an organisation..3P3 Application of different theories and models of leadership approach....................................4TASK 3............................................................................................................................................5P4. Key approaches to operations management and the role that manager and leader play.......5P5 Importance and value of operations management in achieving business objectives..............7TASK 4............................................................................................................................................8P6 Impact of internal factors upon operational management and decision making....................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
Management and Operations - Marks and Spencer Assignment PDF_2
INTRODUCTIONManagement and operation is considered as an important department as they help theorganisation by providing all the resources in order to attain goals and objectives in specific timeperiod (What is Operations Management, 2014). It includes raw materials, manpower, capital,latest machineries etc., all these factors are utilised for making products and services. Marks andSpencer is a multinational retailer and comes under one of the famous company in UnitedKingdom. The report will focus on the comparison of different role and characteristics of aleader and a manager is explained with the help of example according to various situationalcontexts. Situational leadership, system leadership and contingency leadership are explained withthe help of theories and models. Other than this, importance and value of operations managementfor achieving business objectives is included in this. Lastly, the factors that are required fordecision making by managers and leaders are mentioned in this report. TASK 1P1 Roles of leaders and managers in an organisation with their characteristicsManagement and operation is one of the essential part of a company as they plays animportant role in controlling the activities so that resources are used in a limited manner.Therefore, it is prime role of an organisation to have a control over the activities that areperformed by an individual. This will assist the firm in achieving the set targets and objectives. Managers: They are the one who are responsible for managing and assigning the taskaccording to the capabilities of a person. Along with this, they assist the firm in designing,creating new and innovative ideas with the help of subordinates. Therefore, their main task is toidentify the problems and evaluate the best possible way for resolving them (Ashby, Leat andHudson-Smith, 2012). Leaders:They are the one who lead and guide all the members so that they can help inachieving set targets and goals. This will gradually increase the sales and productivity of theorganisation. Therefore, they play a role in motivating and encouraging the workers.Roles of LeadersThe main role of leaders is to give proper guidance to its employees so that they canperform the task in a right manner. Leaders also encourage the team to use their skilled and1
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innovative ideas for accomplishing the work effectively. Some of the roles of leaders are givenbelow:Supportive and identifying the talented staff members: There are a large number ofemployees who are working in Marks and Spencer thus it is important that they examine thetalented workers who can give their best for completing the task in an effective manner. Alongwith this they support every individual so that he/she doesn't feel alienated. This gradually booststhe morale of a person (Babel and et. al., 2012). Great motivator: A person with leadership quality always encourages its team mates andkeeps them boosted so that they accomplish the task with full enthusiasm. Leaders are full ofcreative thoughts and they optimise the best possible ways for completing the work in a bettermanner. Roles of ManagerPlanning: For sustaining a better position in market place, managers formulate certainstrategies and plan of action so that workers can hit their targets in given period of time.Therefore, all the objectives that are to be performed are included while planning.Organising: As Marks and Spencer to is a big company for them managing andorganising all the task is not easy. Therefore, they assign the task according to the capabilities sothat the work is done in a systematic manner. Controlling: To see whether employees are working properly managers must monitor theactivities performed by workers on a regular basis. This will help the manger in knowing thenature and behaviour of an individual towards their organisation (Bainton and et. al., 2011). Some differences in between leaders and managers:LeaderManagerLeaders encourage team mates so thatthey can achieve the targets bythemselves. Leaders give best possible guidance toemployees so that they can improve theexisting skills and knowledge. Managers organise and assign the taskaccording to the capabilities. Conduct recruitment programmes sothat they can hire eligible candidates fora company. 2
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