[SOLVED] Management and Operations Report for Tesco

The report explores the importance of management and operation in a business setting, using Tesco as a case study. It discusses the various roles and responsibilities of managers and leaders, including creating strategy, fulfilling customer demand, and training and development programs. The report also touches on chaos theory and management by objectives as strategies for supporting business performance. Finally, it provides an example of Tesco's organizational structure chart.

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
PROJECT 1......................................................................................................................................1
1. Introduction of the organisation and management structure...................................................1
2. Roles of both managers and leaders and consider differences between leadership and
management................................................................................................................................2
3. Different roles of management and leadership application to different organisation in
different situations.......................................................................................................................3
4. How theories such as chaos theory and management by objectives apply to the organisation
to support growth and sustainable performance..........................................................................4
5. Conclusion how managers and leaders made an impact on the organisation provide
recommendations for future improvements................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Management and operations is important consideration to improve overall productivity
and effectiveness in the business. In this regard, productivity of the enterprise also successfully
develop to implement design, operations and maintenance in the system which is used for the
production of goods (Hazen, Skipper and Hill, 2018).
In this context, present study based on Tesco which is retail sector business in UK and
produce qualitative products and services to attract several numbers of customers. They play
crucial role to implement qualitative things in production of goods.
For gaining insight information of the present report, it covers organisation and
management structure of the chosen business to produce desired level of results. Furthermore, it
includes differences between management and leadership with roles of managers and leaders.
Moreover, theories also explain that support to sustainable growth of the company.
PROJECT 1
1. Introduction of the organisation and management structure
Tesco is British multinational grocery retailer that provide different kinds of products and
services to customers. Headquarter of the chosen business is existed in England so that they are
well established to promote desired level of results. The company follows hierarchical structure
in which positions and obligations are divided into different parts. In order to ensure work, they
are efficiently and smoothly work. Different roles and responsibilities increase scope so that
government structure successfully work to increase several advantages. Board of director in the
chosen business includes 10 members and significant changes that take place in board in 2014 to
2015.
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Organisational structure of the chosen business consider in four layers of management
within the store that can be generate annoying bureaucracy with coordination and collaboration
among several managers. More flexibility also generated which provide faster flow of
information. In the organisation, there are 10 members in board has been selected. Tesco's
organisational structure is highly hierarchical which reflecting large size of the business. In store
layer, there are different management activities has been promoted that is also important to
operate significantly with successful structure (Vashneya and Gupta, 2017).
2. Roles of both managers and leaders and consider differences between leadership and
management
Leadership in Tesco possess skill to lead other people. On the other hand, management is
an art to work systematically organising and coordinating perform functions.
Roles of managers
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Illustration 1: Organisational structure of Tesco
(Source: TESCO COMPANY ORGANISATIONAL STRUCTURE CHART EXAMPLE, 2018 )

 Role to create goals: In Tesco Managers are focusing on setting, measuring and
achieving goals. They control situation to reach or exceed their objectives. Role to maintain status quo: Managers stick with their employees, refining system,
structure and process to make them better.
 Managers copy: Managers in the chosen business create certain competencies to adopt
leadership style and defining it in appropriate manner (Langabeer and Helton, 2015).
Roles of leaders Role to create a vision: Leaders are created picture in way which they can see as possible
and inspire to engage several people to turning vision into reality. They think beyond
what individual perform in Tesco. Furthermore, they activate people to be bigger part. Role to change agents: Leaders are proud disrupters. Therefore, they are focusing on
innovations which embrace to change and know things to perform functions.
 Leaders are unique: Leaders are willingly work with self-awareness and work actively to
build unique and differentiated personal brand (Anderson, Sweeney and Cochran, 2018).
Differences between management and leadership
Basis Leadership Management
Meaning Leadership in Tesco possess skill to
lead other people.
On the other hand, management is
an art to work systematically
organising and coordinating
perform functions.
Basis Trust Control
Power Power to influence Power to rule
Strategy Proactive Reactive
3. Different roles of management and leadership application to different organisation in different
situations
In the chosen business, there are different situations exists in which leaders and managers
perform their functions according to situation. They are as follows:
 Leaders take risks and managers control risks: In order to deal with risk of the chosen
business, leaders in the chosen business willingly try to perform new things even it may
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fail miserably. They know failure to take step on path to gain success. However,
managers works to minimise risks. They also seek to avoid control problems instead of
embracing them (Lee and Tang, 2017).
 Leaders are in long term goals and managers think short term: Leaders have
intentionality. They perform what they say so that they work motivated toward big and
often distant goal (Simpson, Meredith and Leong, 2015). In the chosen business, they are
motivated without receiving regular reward. In Tesco managers work to get shorter term
goals to seek with regular acknowledgement.
 Leaders grow personally and managers rely on existing and proven skills: Leaders
know that if they are not learning something, they are unable to stand without falling.
They remain curious and seek to work relevant in ever changing world of work. In this
situation, managers double down with successful results to perfecting existing skills' tp
adopt behaviours.
 Leaders build relationship and managers build systems and processes: In order to
build successful relationship, leaders need to focus on people. All stakeholders need to
influence to realise their vision. On the other hand, in Tesco managers need to focus on
structure that is necessary to set and accomplish goals. Therefore, they can easily focus
on analytical and ensure systems that placed to attain desired results (Choi, Chan and
Yue, 2017). For example, in conflict management situation, leaders build relationship and
managers consider process.
4. How theories such as chaos theory and management by objectives apply to the organisation to
support growth and sustainable performance
In order to accomplish sustainable performance and support growth, Tesco need to
implement different theories that assists to accomplish desired results at workplace.
 Chaos theory: Chaos theory suggests yields unexpected philosophical results in which
behaviour of complex systems can follow with laws and future states remain with
principles unpredictable. In Tesco, study of apparently random or unpredictable
behaviour in particular system that governed by deterministic law. In this way, it can be
suggested that there are two notions connects that familiar and commonly regarded as
incompatible. In conventional analysis, randomness was also considered in real aspect
and arising from ignorance in many causes at work (Mahadevan, 2015). In other words, it
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was commonly believed that in the whole world unpredictable work consider that is
complicated. Therefore, second notion is part which is accepted to get success.
 Management by objectives: Management by objectives developed successfully to
understand basics of powerful strategic management tool. In this kind of system,
performance management approach balance to sought between objectives of employees
and enterprise. Setting challenges with attainable objectives promotes motivation and
empowerment of workers. With increasing commitment, managers have opportunity to
focus on new ideas and innovation that contribute for development of objectives in the
business. In Tesco, these objectives determined with staff members and formulated in
qualitative and quantitative levels. Objectives must be challenging and motivating. On
the basis of daily feedbacks, level of coaching and development successful adopted in
static management reports (De Roover, 2017). Hence, staff members getting rewards
such as recognition, appreciation, performance related pay, etc. Basic principle also grow
with development not punishment. With the help of determine and revise organisational
objectives, management by objectives' system also ascertained to formulated and carry
appropriate functions. Stimulating participation of workers also determining the
objectives which need to accomplish desired level of results in the business.
5. Conclusion how managers and leaders made an impact on the organisation provide
recommendations for future improvements
Leaders and managers of the chosen business working to create several benefits in the
business. In this regard, they promote different activities and functions that assists to meet with
desired level goals. In Tesco, leaders lead whole team to accomplish goals and objectives that are
set by managers. Therefore, they can promote more creative results to attain creativity in targets
and goals of the enterprise (Hazen, Skipper and Hill, 2018). In addition to this, managers set
goals that are successfully implemented to attain overall targets and distribute different roles
among employees. Moreover, it includes different activities to focus on the organisation results
and provide positive targets at workplace. Along with this, following are different
recommendations can be provided for future improvements in the business: Provide training to all employees: Managers and leaders in the chosen business need to
deal with their employees to gain desired level of results. In this regard, training and
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development program must be provided to increase future performance in positive
manner. Create strategy to gain success in the business: Furthermore, in Tesco, managers and
leaders should deal with the innovative strategy so that they can implement new ideas
successfully. Furthermore, it also assists to focus on future improvements which would
be beneficial to gain more effective results at workplace.
 Fulfil customer demand and requirements: Moreover, managers and leaders should deal
with market demand and requirements so that they can easily fulfil customer
requirements and needs easily. In this way, development of the business can be
successfully build which would be helpful to attain overall targets and goals at
workplace.
CONCLUSION
From the above report, it can be concluded that management and operation consist
important functioning in the business to increase creative results. With this regard, report
summarised about different roles and responsibilities of managers and leaders that can be played
to attain creativity. At last, chaos theory and management by objectives has been explained to
support and development of business performances.
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REFERENCES
Books and Journals
Anderson, D.R., Sweeney, D.J. and Cochran, J.J., 2018. An Introduction to Management
Science: Quantitative Approach. Cengage learning.
Choi, T.M., Chan, H.K. and Yue, X., 2017. Recent development in big data analytics for
business operations and risk management. IEEE transactions on cybernetics. 47(1).
pp.81-92.
De Roover, R., 2017. The Medici Bank: its organization, management, operations, and decline.
Pickle Partners Publishing.
Hazen, B.T., Skipper, J.B. and Hill, R.R., 2018. Back in business: Operations research in support
of big data analytics for operations and supply chain management. Annals of Operations
Research. 270(1-2). pp.201-211.
Langabeer, J.R. and Helton, J., 2015. Health care operations management. Jones & Bartlett
Publishers.
Lee, H.L. and Tang, C.S., 2017. Socially and environmentally responsible value chain
innovations: New operations management research opportunities. Management Science.
64(3). pp.983-996.
Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education India.
Simpson, D., Meredith, J. and Leong, G.K., 2015. Professional, research, and publishing trends
in operations and supply chain management. Journal of Supply Chain
Management. 51(3). pp.87-100.
Vashneya, U. and Gupta, S., 2017. Economic Reforms Concept and Strategy. Journal of
Management Science, Operations & Strategies (e ISSN 2456-9305). 1(1). pp.1-4.
Online
TESCO COMPANY ORGANISATIONAL STRUCTURE CHART EXAMPLE. 2018. [Online]
Available through: <http://www.orgcharting.com/tesco-company-organisational-
structure-chart-example/>.
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