MANAGEMENT AND OPERATIONS IN M & S. 1.

MANAGEMENT AND OPERATIONS IN M & S
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Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
P1 Differentiation between Managers and Leaders.....................................................................3
P2 Applying Role of the leaders and Function of managers in situational context.....................6
P3 Theories and Models of Approach..........................................................................................7
Task 2...............................................................................................................................................9
P4 Key Approaches of Operations Management.........................................................................9
P5 Importance and value of Operations Management...............................................................10
P6 Factors that impact Operation Management and Decision Making.....................................11
Conclusion.....................................................................................................................................12
Reference List................................................................................................................................13
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Introduction
The management and operations in Marks and Spencer is an important factor in the
organisational setting. There are different types of management operations that are required to
conduct various types of operations in organisational setting of Marks and Spencer in United
Kingdom. This particular assignment has been based on the operations and management theories
that help the managers and leaders of the company to fulfil their functions and enhance
performances. Marks and Spencer is a retail company which is one of the biggest companies of
United Kingdom (marksandspencer.com 2017). It is the biggest retailer and the headquarters are
in United Kingdom. Management and leadership styles of Marks and Spencer are quite versatile
and it encompasses various stages of management systems within the organisation.
Task 1
P1 Differentiation between Managers and Leaders
Leader Manager
Definition A leader is a person who is responsible
for his or her team. Leaders are
therefore responsible for setting
important goals and targets for the
entire team and set an example by
leading the way. It is the leader’s
responsibility to inspire others to
perform well.
Manager is someone who manages
work and activities of the
organisation. Manager drives work of
others in order to make operations of
organisation efficient. The individual
must have clear knowledge of the
area in which the person needs to
manage.
Roles  Motivating employees and
staffs of the organisation is one
of the biggest roles of global
business leaders.
 Building of morale is an
 Managers oversee working
activities of employees and
people within the
organisation.
 They are responsible for
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important function as an
efficient morale helps in
effective operations of
employees.
 Sets a clear vision for the
organisation.
 Guiding employees through
working process and difficult
working environment.
 Leaders are also responsible
for proper communication with
employees.
 They are also responsible for
bridging the gap between
common employees of
organisation and senior
management of the company.
 Leaders do not hire. They
provide training to selected
staff members and employees
within the team to guide them
in a definitive manner.
ensuring that proper resources
are given to the employees
and staff members.
 They are responsible for
making budget systems and
financial reports for senior
management.
 Managers ensure that all the
departments of organisation
work according to goals and
targets of the company.
 Managers are also required to
provide timely evaluation of
employee performances
against the goals and targets
of the company.
 They are also responsible for
hiring and setting up policies
for the organisation.
Characteristic
s
 A leader must have overseas
experience about conducting
work and activities of
organisation.
 Must have a very good self
awareness about the business
(Bargau, 2015).
 As M&S is one of the largest
 Managers must be culturally
versed and should be able to
connect with people from
different backgrounds.
 Managers must possess
positive attitude towards
business activities and actions
of the organisation.
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