Management and Operations - Starbucks Assignment PDF
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Added on 2021-02-22
Management and Operations - Starbucks Assignment PDF
Added on 2021-02-22
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MANAGEMENT ANDOPERATIONS
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1LO 1.................................................................................................................................................1P1 comparing role of a leader and manager...........................................................................1LO 2.................................................................................................................................................3P2 The role of leader and manger in different situations.......................................................3P3 Different theories and models of approach......................................................................4LO 3.................................................................................................................................................5P4 explain the role of leaders and managers with the help of key approaches in operationmanagement............................................................................................................................5P5 Assess the importance of the operation management and how they help to achieve theobjective.................................................................................................................................6LO 4.................................................................................................................................................7P6 Explain the operation management impact of decision making by leaders and managers onbusiness environment.............................................................................................................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONManagement is the heart of any organization. No firm can work without propermanagement. There is different responsibility for assigned for manager and leader in anorganization. Manager do all the work related to planning, organising, directing andcontrolling. He manages the employees of the organisation and guides them to worktowards the success of the organisation. Leaders are also important part of thecompany. Workers always prefer to go to leaders rather than managers. Leaders aremore connected to the employees as compare to managers. They know the peoplebetter than anyone else. A good example of good managership and leadership isStarbucks. Starbucks is an American coffee company founded in Seattle, Washingtonin the year 1971. It was founded by Jerry Baldwin, Zev Siegl and Gordon Bowker. Itestablished more than 30,000 outlets in the world. Kevin Johnson is the present CEO ofStarbucks. Starbucks offers a variety of coffee. Total number of employees inStarbucks are around 2,90,000 all over the world. The hierarchy of Starbucks companyis less seen in any company(Gibson and Parkman, 2018).LO 1P1 comparing role of a leader and manager.Leadership is required at all levels of management. No organization can workwithout having a proper leadership. Leadership is required at all levels of organisation.He is the representative of the organisation. He combines the personal goal withorganizational goals. Manager is a person who takes the decision of the companyregarding planning and organising. The orders of manager are followed by everyone inthe company. A manager can be a leader but its not compulsory that a leader ismanager. People by their desire follow the leader and by their responsibility followtheir manager.BasisRole of LeaderRole of ManagerMeaningA leader is a person who leadspeople towards their ownbenefit.Manager is a person whomanages the company and doall the things which arebeneficial for the company. 1
Decision-making Leaders helps manager indecision-makingManager by his experiencemakes all decisions.SubordinatesPeople willing follow theirleader as they have trust onhim(Saucedo-Martínez Andet.al., 2018).Manager is being followedbecause of his post and hisexperience in the company.FocusThe focus of leader is on thefuture of the employees likewhat problems they may face,future needs etc.Focus of manager is on thepresent that what employeescan achieve and how toincrease their skills for thebenefit of the company.GoalThe goal of leader is themaximum effectiveness inwork. The goal of manager is themaximum efficiency of theemployee.AimThe aim of the leader is thesocial welfare of workers withachievement of targets. The aim of manager is themaximum growth of theorganization.ScopeLeaders has a narrow scope. Manger has a broader scope asa manager can always be aleader.ResponsibilityThe responsibility of a leaderis limited to the workers only.The responsibility of amanager is towards the wholeorganisation. Skills requiredTo become a leader a managerrequires various skills likegood communication, highmotivation, leader attitude etc. To become a manager a personneed decision-making skill,excellent managing skills. AuthorityThe authority of a leadercomes from the top levelmanagement. The authority of a leadercomes from the skills,knowledge and experience hepossesses(Slack and Brandon-2
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