Tesco's Operational Management & Leadership Impact

This assignment delves into the operations management practices at Tesco, focusing on program administration, quality review, and equipment maintenance. It also discusses the roles of leaders and managers in influencing operational management strategies and brand value.

Management and Operations

Table of Contents
INTRODUCTION....................................................................................................................... 1
TASK 1....................................................................................................................................... 1
P1 Define and analyse several duties and traits between a manager and a leader ................1
M1 Difference between manager's function and leader's role..............................................4
TASK 2....................................................................................................................................... 5
P2 Function of manager and duty of leader.........................................................................5
P3 Models and theories of leadership systems.....................................................................6
M2 Strengths and weaknesses of different approaches .......................................................7
D1 Leadership approaches and theories..............................................................................8
TASK 3....................................................................................................................................... 8
P4 Important approaches to operations management and role that leader and managers.....8
P5 Worth of Operation management in achieving business objectives..............................11
M3 Techniques to modify efficiencies of operational management...................................12
TASK 4...................................................................................................................................... 13
P6 Factor of business environment impact upon operational management and decision making
......................................................................................................................................... 13
D2 Application of operations management .....................................................................14
CONCLUSION.......................................................................................................................... 14
................................................................................................................................................... 17

INTRODUCTION
Business management and operation include designing and implementation of strategies
& tactics to function organisation management properly. It is a division of adoption of
management and operational strategies within an organisation. A person in company can be
specialize in various works but he must be skilled in a specific piece of work. Like if someone is
good is communication and costumer management skills he must be recruit in costumer service
Dept. Operation management refer to managing and organising all functions of production,
manufacture and distribution process accordingly and properly (Ageron, Gunasekaran and
Spalanzani, 2012).
Tesco is UK based MNC which sale Grocery and general merchandise retail product in al
over UK and other countries. It owns its stores in more than 12 nations except Europe. Tesco has
been listed leader of Grocery Retailer in all Asia an d Europe. Tesco has membership at London
Stock Exchange which allows company for foreign business market and exchange foreign
money and also noticed as 28th largest company In London Stock exchange.
In this study, report will study roles and characteristic difference between a manager and
a leader within an organisation and analyse there function. Also this compare a leader and a
manger's role and traits in organisation. Evaluation of operational approaches in management
and theories and their roles in Tesco is being done.
TASK 1
P1 Define and analyse several duties and traits between a manager and a leader
Leadership - Leadership, is ability and acquisition to lead and guide and establish the
vision for a group of people or organisation.
Management – Whereas, management is the administration of activities including
organising and coordinating various strategies and staff members in a work in order to
accomplish organisation mission and objectives.
A leader in large business like Tesco monitor and manages company's employee and
employer in corporate sectors. A leader look after company and society and is the individual
who has established company and motivate it for further achievement. Whereas manager at a
corporate control and monitor different work and task at company and handle reports and issues
of organisation (Management And Leadership Styles In Tesco, 2015). Manager is usually charge
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or leader of a particular group at business like Tesco. Definite segments in Tesco has allotted
separate managers to their skills and need of department whereas whole Tesco has only few
leader who generates and manages different issues and controls and maintain dignity and
development of Tesco as well manages their organisation relation with community and Govt. of
nations.
Characteristics of Leadership -
1. Flexible –
This is a leadership style that need a leader top be flexible. A leader should be flexible to
change and adjust according various situation, vary in direction and suitable strategy. It adjust
leader to cater their best from them from every person (Alderton, and Saieva, 2013).
2. Value Diversity -
Good leadership understand the value of diversity in the business. They accept concept of
diversity and the more diversity and more innovation and creativity in work. Leadership seek
more diversity in order to bring more potential in the work (Barratt, Choi and Li, 2011).
3. Decision Making -
Good leadership is all about taking quick and right decision on right time that suit the
situation best and carry best result out of applied strategy. A person can take right decision after
an analysis or thinking over it but leader own the ability to take quick decision in pressured
situation and make best of it (Blome and Schoenherr, 2011).
4. Communication and interpersonal skills -
Good leadership posses better communication and interpersonal skills in order to link
with masses and influence them through their speech and ideas. Leader must have high level in
interpersonal skills in order to earn trust of their fellow or employee.
Characteristic of Management -
1. Persuasive -
Management is universal and persuasive. Management is a process that is required to be
obtained in an organisation to function all system properly (De Roover, 2017). Manager pursue
all process and strategies that is required in order to achieve organisation goals.
2. Multidimensional -
Management is multidimensional activity. A manager should have ability top manage
many work at a time (De Vries and Huijsman, 2011).
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3. Operation Administration -
Management is required to make sure that various process is being achieved in best and
effective way. A manager, therefore, operate all activities such as production, distribution,
finance, purchase and accounting (Dekker, Bloemhof and Mallidis, 2012).
4. Dynamic Function -
Management is a dynamic process. It keep vary according the change of environment and
social trends. A manager should be able to handle and coordinate all affairs and practices of
organisation in various situation (Galindo and Batta, 2013).
Roles of Leader and Manager -
1. Innovate -
Leader cater change in organisational culture and framework. They appoint future
vitality in corporation by recruiting employee in organisation (Gunasekaran and Ngai, 2012).
Manager build agreement with complication in particular stores and manage planning,
staffing and measure performance and consumer services to get desired results.
2. Plan and Direct -
A leader's role is to direct organisational vision and objective and emphasise company
value to everyone within organisation. Leader evolve strategies to build accomplishment as
possible and coordinate innovative strategies which emerge with time in industry (Heizer, 2016).
Manager determine goals and function program according organisational strategies.
Managers deposit budget planning in regard of their stores and areas and assign resources within
organisation.
3. Motivate and Control -
A leader's role is to motivate all managers and employers of organisation as well as
external public of company. A leader train and stimulate staff include managers at all levels of
organisation to develop organisation and inspire organisational people.
Manager role is to motivate conclusion of organisational mission and objectives and to
change strategies according stores situation and employee management (Hill and Hill, 2012).
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Manager scale conclusion with build budget and plans and submit difference and aggregate
conclusion to organisation .
4. Alligation and Organise -
A leader is first person of an organisation. Communication with corporate people and
build company strengths is leader responsibility (Jabbour and et. al., 2012). Leader pursue
employee and employer by aligning them on a perfect place fitting their skills and
responsibilities .
Whereas a manager role is to build and formulate several structure to attain strategies. A
manager convey programme and keep teaching it. Assign roles of different employees designing
and distribution of role and targets among members of organisation.
M1 Difference between manager's function and leader's role
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TASK 2
P2 Function of manager and duty of leader
Leader determines systematic framework of organisation and influences corporation as
well as its public including external and internal. A leader build coherent and clear aims for
organisation and create different strategies to imply and accomplish them practically. Leader of
organisation chooses its path to future and final destination of organisation despite looking at
impossibility of achieving them (Jacobs, Chase and Lummus, 2011).
Manager whereas functions leader's plans and strategies to run them determined path of a
leader and execute plans to achieve goals of organisation . So manager implement leader's dream
with proper function to meet its vision and run organisation systematically. How a manager
manages such possibilities and reach leader's expectation? By creating a functional plan for
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organisation obviously. Evaluation of those strategies and role of leader and function of manager
run a company smoothly (Krajewski, Ritzman and Malhotra, 2013).
Planning and Analysing -
Manager's most important function is planning of objectives and transcript of success
plan of organisation. This is important for manager to produce and build goals of organisation
and focus on efforts and stimulate organisational employee. Manager allocate employee their
responsibilities and enhance their performance by planning strategies to implement in order to
get organisational success.
A leader analyse data and statics of particular department and motivate managers to
build plans according their locations. Leader analyse logical data, an bring innovative concept to
get success in Tesco (LaGanga, 2011). Leader order and motivate manager to maintain and
enhance their department performance so that manager work properly for organisation and
employee within organisation. Example in situation of crisis in certain state, Tesco leader will
analyse and order manager to plan or suggest better solution to organisation.
Organising and Structuralizer-
Other essential function of Manager is organising resource according different goals and
segments of organisation. After planning of an strategies a manager require to implement them
by acquiring various organising tactics to assist team and achieve goals. A manager maintain
several organising events and practices to run organisation smoothly. Essential element of
organising is determination of series of command and use of human resource (Large and
Thomsen, 2011).
Leader structure organised plans in an organised plan and make clear objective of
organisation. Leader provide a framework on which manager work and organise plans according
organisation culture and proceed company and organisation approaches that contribute its part in
organising function that manager handle in their departments.
Leading and Socializing -
A manager become a leader when it comes to subordinate with their employees and
people working in organisation. A manager have to lead its people and organisation and
motivate them to work hard to meet company objective. For that manager have to be a good
communicator and effective personality when it come to leading their staff (Mathiyazhagan, and
et. al., 2013).
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Leader plays a vital role in leading function of organisation. Leader lead manager of
segments of organisation to success and provide them a vision to look for in future. Leader teach
them how to inspirer and motivate employee and socialize with their workforces. Leader build
relationship between organisation and industry and community.
Controlling and Conceptualizer -
Manager monitor employees and their approaches within organisation in order to control
company environment. Control activities require to maintain organisation structure and their
workforce. Efficient planning and strategies implementation and balanced behaviour and
attribute balance is require in organisation management and operational management
(Mollenkopf, Frankel and Russo, 2011).
Leader help manager to prepare concept and build perception according requirements of
management and operations. It help in dealing activities with employees and staffs of
organisation. Leader build a routine objectives in manager vision that help in manager to
function organisation and control all activities of company. Example Tesco leader set monthly
goals to manager and manager distribute targets to worker and control over everyday activities
and results.
P3 Models and theories of leadership systems
This can be characterized as a process in which individual impact and motivate
organisation framework, enhance organisation culture, and improve organisational goals and
achievement (O'Fallon and Rutherford, Eds., 2011). Leadership means social influence,
stimulate organisation activities and manage corporation behaviour covering all management and
operational departments of organisation.
Leadership is a different term than management which includes staffing, hiring,
controlling and organising management strategies within organisation whereas leadership major
part in company is to influence and motivate. A Leader can vision for organisation but a
manager may not be a good leader.
Leadership have been studied from decades to overlook characteristics, qualities and
roles of a good leader in entrepreneurship or any organisation. Many analysts have defined this
term in a various definition so are they worth it. Many models and theories approaches including
situational leadership system have been evaluated in history, some of them defined below-
Situational Theory -
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According to situational theory, different situation need several leadership styles. It
believes that an effective leadership is management of ability and skills according to different
situation. This theory defines leader their style of being supportive or directive. Also this states
that leader must adapt different approaches to handle different situations (Oliva and Watson,
2011).
Contingency Theory -
This story believes that leader is fortuned buy ability to adjust with different situations
and requirement. It defines leadership is a combination of skills and fortune as well as qualities
and style on a desired situation and context. This theory was given by Fiedler in which he
analysed that leader role become more impelling in favourable situation whereas person oriented
become more impressive in intermediate and non favourable condition (Peng and Lai, 2012).
Behavioural Theory -
This theory is form of critics of Traits Theory which has followed an innovation in
leadership approach. It says that leadership focuses must be behaviour and practices despite
characteristics or traits of a person. This theory enhance the ways and methods which make them
a good leader instead of believing of trait theory according which good leader are born with
abilities of leadership (A Sarkis, Zhu and Lai, 2011). For proving this theory, several analysis
were done in which major attempts was made by Ohio State University and University of
Michigan within 1945-47.
M2 Strengths and weaknesses of different approaches
Historical Techniques -
This techniques is most popular techniques which used to believed by the older
generations and system. According to this, the person who have the special ability, only can be a
leader. The major weakness of this approaches is this odes not believe that for being an effective
leader education and information has the vital part (Seuring and Gold, 2012).
Contemporary Approach -
This concepts deploy on flexibility of one's work who is a good leader. Major weak point
of this theory is this is complicated idea. This is the modern approaches which changes
according to the situation and consequences.
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D1 Leadership approaches and theories
Leadership Concepts
Attribute Theory -
This concept states that people often born with traits of leadership from their birth.
Inherited quality person with leadership ability only can be a good leader. There is no individual
who can be a good leader without inherited ability and quality of a good leadership.
Critics says that this theory doesn't go with all circumstances and situations. There are many
good leader that have been proved as a good leader with having trait in them before (Slack,
2015).
Skill Theory -
This story defines a good leadership as a skilled ability and knowledge. It states that a
good leader should have some skills and effective and important knowledge and information
which make them a good leader (Stadtler, 2015). It says that there have no relation with heir and
a good leader as good leader earn this ability by education themselves and with a fist of
confidence. Of course it has some facts because without knowledge and skills a good leader will
be a man with only words.
TASK 3
P4 Important approaches to operations management and role that leader and managers
Operational management contains management and control of production activities and
company operation in a effective techniques that maximize outcomes of company and reduce
threats and weakness of organisation. It is a process of strengthening organisation assets such as
labour, materials and produced goods management in a creative and innovative in order to
complete certain roles by operational manger and leader. Tesco utilizes some effective
approaches to increase operational activities and company strengths. Here those operation
approaches are explained-
1. Case Approaches -
This approach is also popular as management experience approach which studies
organisation previous management cases and experiences. This approach was introduced by
Earnest Dale and group member of Dale who were practitioners of management. This
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approaches analyse all the cases of past managers and their management techniques that have
been used in operational activities. Tesco evaluate organisation past cases of management and
come to new and fresh ideas that can help in company to grow in market without falling in depth
of mess (Subramanian and Ramanathan, 2012).
Features-
Case study can be evaluate conclusion of all management experiences that occur in
Tesco.
It can be conveyed by one leader other student in order to get knowledge of operational
administration.
Such analysis can help in generalize theories by study of experience.
Uses -
Lesson by experiences used as comfortable way of knowledge. Provide help in
improving administration elements of organisation and also in study of management operation
management studies occur in college.
Limitation -
Limitation of case approaches can be identified as such approaches don't work accurately
in different situation and techniques are tangible that doesn't assure that same practice will also
work in future.
2. Science Approach -
This approach is also famous as Numerical Measurement or Mathematical Formate. This
approach use scientific methods to examine results and operational management activities in the
organisation. Every large organisation utilize this approach to get desired result and control
administration process so as Tesco (Tang and Musa, 2011).
Features -
·Help of mathematical tool for solving issues.
·Analysis of human attribute, method evaluation and decision making.
·Measure management activities.
Uses -
To manage and control management practices and is a pace process to improve and consider
administration of Tesco.
Limitation -
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This doesn't study human behaviour and only understand states an facts. Organisation require
expert to understand this model.
3. Situational Approach -
This is also known as Contingency approach which study external factors and function such as
behaviour of various external elements. Tesco use this approach to understand all those factors to
meet outside system (Wu and Pagell, 2011).
Feature -
Analyse external subsystem and framework.
Tesco must be integrated with external environment and attributes.
Changes according different conditions.
Limitation -
It is a complicated process which is activated. This approach is hard experiential experiment .
Role of Manager -
Manager is responsible for acquiring all activities from production to distribution in any
organisation. Here are some role of manager in operation management in Tesco-
Operation manager is important in managing resources in organisation like a Tesco. They
maintain personnel as well as resource that include buyers, suppliers, distributors etc.
·Manager maintain all function of Tesco that include planning, controlling, budgeting and
organising operational practices in Company.
·Manager fix organisational objectives and vision and meet operational approaches to sustain
according different framework.
·Manager role is too create and develop organisation culture and communicate organisation
vision and objectives to company people and public.·Manage human resources and commodity quality and services.
Role of Leader -
Organisation manager help in reach competitive objectives in effective and efficient
methods but a leader guides and lead manager and organisation the way to walk on-
Bring efficiency in work and commodity and determined the matter and framework of
organisation.
·Leader attention is quality of Operation that occur in Tesco production as well as distribution
and other management practices.
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·Design Supply chain planning and management in order to increase productivity and minimize
threats and fluctuation in function of organisation.
·Stimulate and motivate employers to identify and decrease issues occur in Tesco and inspire
them and enhance their performance as well as organisation performance.
P5 Worth of Operation management in achieving business objectives
Value and worth of operation management is very vital in order to meet profits and gain
in organisation and production of effective commodity and products providing to costumers and
supplier. Each organisation either profit oriented or NGO need an operation management in their
company. Tesco contains operation management in order to meet company objectives and goals
set by leaders of organisation. This help in improve CI of organisation that contribute in overall
performance of company and its people (employer, employee). This admin supply chain and
ensure system is working properly and on a period of time. They assure demand and supply
process in company is satisfactory (Yang, Hong and Modi, 2011).
Importance of Operational Management -
Operational management maintain strategies of Tesco and ensure their implementation
process and its working continuity. Tesco is a large company which sales various type of
products and services to their costumers in value added quality. Tesco utilized several unique
approaches to meet consumer satisfaction and sustain in industry with achieving organisation
objectives and goals as well as success in market. Tesco company initially assures that company
product quality and availability in different stores is good. Tesco is concerned with deployment
of organisation in worldwide and sustain in market with a good brand image. Tesco determined
competitive cost of product assuring concrete and intangible sources which should not be
squander in company. In such condition, Tesco cater unique strategies to meet company goals
and lead market utilizing limited revenues and gaining maximum outcomes. Such things depends
upon demands, production capability, company strengths and efficiency in Supply chain
framework.
Tesco is one of leading companies in UK that is achieving high revenues and achieving
in supermarket. It growth is influencing rivals in industry and company has focused upon
reaching stakeholder wants and infrastructure of sales in order to meet costumer satisfaction.
Each company conduct administration of operation either designedly or undesigned. Tesco, by
this method render a good review over the methods and improvement in commodity and
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maintenance of services and products (Hristov and et. al., 2013). It determines nature of product
development and management of resources in organisation. Success is all about reaching desired
result while managing and using limited resources to meet those objectives at the same time. To
increase competitive objectives, Tesco develop major elements of included branding, producing
as well as merchandising of commodities in industry to earn a goodwill in market.
Tesco organise approaches to ensure that company is achieving organisation goals and
objectives and succeeding in industry in an effective way by controlling administration.
Company utilize scientific approach in addition of factual and statical facts in organisation
results and mathematical approaches to get figures and data of sales and production. Tesco prefer
in delivering costumers demands and develop and deploy supply chain in order to reach
maximum number of countries and expand their business in worldwide as well as provide high
quality product at the same time (Tesco renews with XPO Logistics for a further five years,
2017).
Tesco use inventory management framework in order to understand client demands and
supplier priorities. Operation management provide a certain pattern of management of company
various department and help in run organisation smoothly with systematic working environment.
It help is predict particular quantity of product that would be required to fill costumers demand
in an exact amount.
Inventory system of administration is critical to manage in organisation. To understand
costumer demand and refrain good quality on low price is a complex process which is one of
major reason of Tesco success and costumer attraction. Thus, utilization of several operational
approaches and innovative technologies led Tesco in leading supermarket and produce services
with more pace. Remarkably, value of functional management in market is integrated through
every concept of company practices and thus, operational management has played a vital role in
Tesco success and future achievement of company goals and visions.
M3 Techniques to modify efficiencies of operational management
Leaders as well as managers play crucial role within active operations of organisation
and their administration. These are the individual who coordinate with various complex situation
that company face. Approaches and styles of leadership influence the productivity of products
and services. They helps in gaining or increasing their profits of firm by utilizing proper theory
or model suitable according the consequences. Managements of such practices can help on
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developing the manufacture process of commodities through resolving disputes and conflicts
within internal environment and making the workplace more flexible area to perform. This
improve the skills and abilities of worker which directly effect to company growth (Anderson,
and et. al., 2015).
TASK 4
P6 Factor of business environment impact upon operational management and decision making
Decision-making process includes behavioural activities and practices that is being
adopted in respect of organisation success and to meet desired result for specific strategies.
Operational Management is a process of organising and management activities within
organisation in order to constant working of organisation and supply chain. In an leading
organisation like Tesco there are many systematic and internal factors that affect organisation
functions and framework which become barrier in growth of company if it is not sorted in a
respected time .
Tesco is one of major supermarket of UK which produce and provide various number of
products to its consumer in a competitive cost and high quality. But in internal environment,
some decision took by leaders and manager can lead to fall of company in market due to
costumer dissatisfaction and lack of good performance (Gunasekaran, Irani and Papadopoulos,
2014). But what those factors can be, which may affect operational and decision making process
of Tesco. These factors are explained below -
Poor quality of products and materials that is being utilized in order to produce products
and services. Product is major service Tesco provide to consumer and costumers like about this
company. But poor quality can make major loss in organisation goodwill as well break
consumers of company. There are various elements that influence quality of product which is
manufacture in organisation. The causes behind all defect may be employee demotivation, lack
of work appreciation, poor manager, bad leader and not selection of skilled labour. It is manager
and leader duty to choose and recruit appropriate employee for work of organisation and manage
them with organising several circular activities in order to stimulate them to boost their
performance.
Overconfident Employee. Such proud employees with extra better skills make working
environment worse by demotivating other employees. This issue can be carried out by a junior
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employee who have a relation with manager and leader. Thus arrogance and attitude raise in
working environment that produce negative vibes in workforce. This things can affect decision
making process within organisation by being biased for an particular individual and create
conflicts in employee perception.
Supplier is raw material provider of organisation. Choosing appropriate supplier for
organisation is important which depend upon manager and leader decision. A good supplier with
good deal of exchange of capital can save revenues And help in running organisation smoothly
whereas an expensive supplier would take a range of capital from profits that can lead to raise of
prices of products. If Tesco will raise its price it will lead to consumer loss and loyalty break
toward organisation (Hugos, 2011).
Organisation culture affect decision making and operation management of Tesco. Tesco
adopt only those techniques which combine with their vision, beliefs and values. A leader affect
organisation culture thus it directly impact on Business decision-making process.
D2 Application of operations management
Programme Administration -
In regard of completing a particular programme within a specific time, this method is
utilized by cited organisation. This can aid in concentrating over a particular task and its quality
and maintain the discipline of work in daily routine.
Review and Monitor the Quality -
The cited company is famous for its value added quality of services which is needed to
be managed which can be done with the help of periodic or random inspection. Quality
management and improvement is essential within a period of time in any organisation in which
operation management play a crucial role (McCrie, 2015).
Maintenance of Equipments -
In regard of maintenance of utilized equipments, operations management is used and
assist implication of designed plans in the circumstances expectation of specific conclusion. To
increase the quality of machinery used in production of services and distribution required to be
modify within time which can be attained by this technique.
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CONCLUSION
This report analyse importance of a leader and a manager within organisation for a
smooth function of company framework and operational management. Operation management
requires in every organisation and a leader lead all operational activities. Organisational
management need different approaches and models to follow according type of organisation.
These approaches are chosen by company according culture and objectives. Also it evaluate
contrary function and responsibilities of leader and a manager. It has be seen that there are
difference in both a leader and a manager. Manager change according to company Dept. and
situation but leader remain same who decide organisation culture and vary in system and
framework in functional parts of company. Whereas both has different traits, attributes and
characteristic, they influence each other decision and are interdependent. Their decision affect
organisation operational management and affect strategies that have been implemented and build
brand value among public of enterprise.
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