Management and Operations

Management and
Operations

Table of Contents
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
TASK1.......................................................................................................................................3
P1 Define and compare the different roles and characteristics of a leader and a manager....3
TASK2.......................................................................................................................................5
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts..................................................................................................5
P3 Apply different theories and models of approach, including situational leadership,
systems leadership and contingency......................................................................................6
TASK3.......................................................................................................................................8
P4 Explain the key approaches to operations management and the role that leaders and
managers play.........................................................................................................................8
P5 Explain the importance and value of operations management in achieving business
objectives................................................................................................................................9
TASK4.....................................................................................................................................10
P6 Assess the factors within the business environment that impact upon operational
management and decision making by leaders and managers...............................................10
CONCLUSION........................................................................................................................10
REFERENCES.........................................................................................................................11

INTRODUCTION
Management and operation are two interlink function within the firm. Management
can be defined as arranging each and every resource so that organisation can perform its
business activity in achieving the goals and objectives. Management can also use by the firm
in in defining the roles and responsibilities of each and every individual to attain specific
level productivity (Burns, 2018). In relation to the current report, Tesco is the chosen
organisation. It is a British multinational retail organisation which is selling goods and
services in retail industry. It was founded by jack Cohen in 1919. It is the largest British retail
chain within Britain as well as whole world. Currently, it is operating more than 3500 stores
in British and also performing its global functions within market of Asia, America and many
other Nations. In this report, there are discussion about roles and responsibilities of leaders
and manager within the firm as well as their roles and responsibilities in specific situation.
There is also a discussion about different database files and duties which can be adopted by
the organisation and approaches to the operational management. This report is also consistent
discussion on key approaches of operational management and importance of value in
operations management within the organisation. In last, there is discussion about various
factors related to business environment which impact on operational management of Tesco.
MAIN BODY
TASK1
P1 Define and compare the different roles and characteristics of a leader and a manager.
Leader: In context of organisation, a leader can be defined as an individual within the
organisation who motivate guides and direct the employees in a direction to the goals and
objectives by using different styles of leadership.
Manager: Manager can be defined as people who perform different functions related
to management of resources as well as other functions like planning, directing, controlling,
stuffing and monitoring.
There are different kind of roles and responsibilities which are played by the manager
and leader within the organisation and are important to the firm in achieving the goals and
objectives in an effective way (Gillen, Jacquilla and Odoni, 2016). In context of Tesco,

manager and leader perform different kind of roles and responsibilities which are discussed
below:
Roles of leader in Tesco
Provide motivation: The prime role of leader within the organisation is to provide
motivation to the staff members. In context of Tesco, leader within the organisation motivate
the embryo is by using different kind of motivational theories. Leaders within the
organisation also use monetary and non-monetary maintaining motivation with employees.
Provide direction: Leader within the organisation also plays an important role
regarding providing direction to the employees working within firm on different jobs. In
relation to Tesco, the leaders within the organisation guide and motivate the team members
toward the goals and objectives of the firm where they provide a particular path on which
employees has to work for achieving the goals and objectives (Gillen, Jacquillat and Odoni,
2016).
Help in increasing productivity: Leader also play an important role in increasing the
productivity within the organisation. This is done by the leader within the Tesco by the help
of tools like motivation and performance appraisal. Leader use these tools to motivate and
guide the employees for using resources in an appropriate manner and achieving the goals
and objectives of the organisation.
Accepting challenges: In relation to the business environment, there is continuous
development and changes within it which has to be faced by the organisation. In relation to
Tesco, organisation is working in an appropriate direction where leader helps in accepting the
challenges within the environment by using its past experience and helping the employees in
doing so.
Roles of manager
Figurehead role of manager: Under this role manager different kind of duties related
to welcoming the official visited signing legal documents and many more as a head of the
organisation. It include different kind of communication some of serious and non-serious
nature which are related to important decisions (Bozarth and Handfield, 2016).
Liaison role of manager: Manager in the organisation also acts as a liaison between
different persons for outsiders and organisation. These functions are motivation