Unit 4 Management and Operations.

Unit 4 Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Roles and characteristics of leaders and managers..........................................................3
TASK 2............................................................................................................................................6
P2. How roles of leaders and managers are applicable in various situational context...........6
P3. Applying different models and theories of approach.......................................................8
TASK 3............................................................................................................................................9
P4. Key approaches to operations management and role played by managers and leaders...9
P5. Importance of operations management in achieving business objectives......................11
TASK4...........................................................................................................................................13
P6. Factors of business environment affect operational management and decision-making by
leaders and manager.............................................................................................................13
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Operational management is defined as that operational area that put emphasis toward
designing as well as controlling the process related with production as well as delivery of
product or services that aims toward enhancing the productivity. ALDI is an international chain
of discount supermarket that maintains around 10000 stores in more than 20 countries
throughout the world. It offer variety of products related with the grocery items, household
essentials etc. This report contains a detail information regarding role and characteristics of a
leader and manager within an organisation(Adebiyi, Oyatoye and Amole, 2016). In addition to
this it also elaborates about the role of manager & leader with several situation with the help of
leadership and management theories. Apart from this it also explains about key approaches
related with operational management and importance that it holds within an organisation along
with the role that manager & leader plays in improving the managerial practices.
TASK 1
P1. Roles and characteristics of leaders and managers
Manager and leader both are consider to be a crucial role within an organisation by
guiding and directing employees toward the accomplishment of its aims and objectives. As
ALDI is planning to expand its business, it is very crucial for the organisation to manage the
employees work effectively so that expansion can become successful (Baxley and et.al., 2016).
Therefore the role of leaders and manager is consider to be a crucial factor that support in
accomplishing the organisational goals effectively.
Leader:- A leader within an organisation is one who hold up the capability to influence
the work and behaviour of employees. They plays a significant role in keeping the employees
motivated toward their job role (Bromiley and Rau, 2016). In context of ALDI, leaders are
responsible to keep on encouraging the employees to perform well and aligning their efforts in
right direction so that organisational objectives can be achieved along with their personal goals.
Some characteristics of a leader are mentioned below:
 Inspirational: - The leaders are considered to be inspirational who have the capability to
inspire its followers or employees to work in a particular direction toward the
accomplishment of organisational goal. The leaders of ALDI are responsible for inspiring

employees to work in certain manner by developing a sense of motivation among them
toward organisational goals.
 Innovative: - The leaders are one who brings up innovation practices within the
organisation to motivate the people and teach them new and better way to perform work.
The leaders of ALDI always try to bring changes in current practices in order to perform
them in more effective manner by regularly innovating the process of work.
 Relational: - The Leaders are responsible for maintaining relationship with employees so
that a better coordination can be presented toward accomplishment of assigned tasks. The
leaders of ALDI are responsible for mainating positive relatisonhip wuith employees so
that they get ideas regardinf the issues they are facing so that proper guidance and
support can be provided to employees for performing effectively.
Manager:- Manager is a person who is responsible for managing all the operational
activities within an organisation and ensuring its execution in such a manner that help in
achieving the aim behind it. In context of ALDI, while business expansion managers can give
instructions to their subordinate for performing task effectively (Burns, 2014). Some of the
common characteristics of a manager are mentioned below:
 Expert at executing tasks: - The managers remains experts over accomplishment for
task assigned to them related with their area of functional specialisation. The managers of
ALDI are experts at performing their task of department and also help responsible to
assign work to its employees and make them perform well.
 Operational experts: - The managers are expert in certain operations and on the basis of
this they are delegated with certain authorities. With the help of this the managers of
ALDI delegate the work to its subordinates and ensure its timely completion.
 Risk mitigating: - The managers are one who always try to mitigate from risk instead of
taking that particular risk. The managers of ALDI mainly formulate strategies or ensure a
regular check over employees work over several stages in order to product the risk in
advance and take action to avoid them.
 Project focused: - The managers only remain focused over a particular project or task
assignment to them instead of being focuses toward overall goal as leader do. The
managers of ALDI are responsible for formulating work strategies and ensuring the their