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Management and Operations of Citation

   

Added on  2020-06-04

17 Pages5123 Words46 Views
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MANAGEMENT ANDOPERATIONS
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Explain roles and characteristics of leader and manager..................................................1M1...........................................................................................................................................2TASK 2............................................................................................................................................3P2 Explain applicability of role of leader and functions of manager in different situation...3P3 Explain various theories of leadership..............................................................................4M2...........................................................................................................................................5D1...........................................................................................................................................6TASK 3 ...........................................................................................................................................6P4 Explain key approaches of operation management and role of managers and leader.......6P5 Explain values and importance of operation management................................................7M3...........................................................................................................................................9TASK 4............................................................................................................................................9P6 Explain the factors of business environment which impact on operation management ..9M4.........................................................................................................................................11D2.........................................................................................................................................11CONCLUSION .............................................................................................................................11REFERENCES .............................................................................................................................12
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INTRODUCTIONMain motive of every organisation is to make profit maximization by provide productsand services to the customers according to their needs and preferences. For accomplish thispurpose leader and manager play very major role in the firm because they formulate plans andstrategies and give directions to their team members(Branch, 2012). This report will talk aboutCitation company which is mainly engaged in the business services and managementconsultancy services. It is private limited company which located in the Wilmslow. The reportwill discuss about the leadership, mangers and operation management of the cited organisation. TASK 1P1 Explain roles and characteristics of leader and managerIn any kind of organisation there should be a manager and leader which manage andcontrol the company activities and functions.Leader: A person who have authority to control a group of persons, give them instructions andmanage all the activity of group is known as leader.Characteristics of a leader:Collaborative: A leader has to be maintain a connection with their team workers so that they takemore interest to accomplish the goals and objectives.Visionary: For being a good leader, they have to be practical and realistic and also determine avision because it helps to achieve targets of the enterprise.Innovative: This is an another characteristic of a leader that emerging new and innovative ideasis very important to getting competitive advantage.Passionate: This quality of leader is that passion and dedication which helps to motivate theirteam member. It will help to them give full contribution towards their work and attain goals.Manager: A organisation is controlled and organised by a person who is known as manager.They are responsible to manage all the activities and operation and formulate plans and policiesof the of business firm(xpósito and et. al 2016). Roles of managers and leadersManagerLeaderManager are responsible for recruit and selectthe skilled and qualified persons for theirLeader is responsible to communicate all theinformation to their team members which helps1
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