Importance of Operation Management in Achieving Business Objectives

Management and Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Difference between roles and characteristics of manager and leader..........................................3
Application of different approaches of leadership.......................................................................6
Critical evaluation of different approaches to leadership............................................................7
TASK 2............................................................................................................................................8
Different approaches to operation management..........................................................................8
Role and functions of store manager in operations management................................................9
Importance of operation management.........................................................................................9
Role of leader and manager in enhancing efficiency.................................................................10
Key factors that influence the business operation......................................................................11
Critical evaluation of application of operation management.....................................................12
CONCLUSION..............................................................................................................................12
REFERENCES................................................................................................................................1

INTRODUCTION
Operation management is the management of production processes and redesigning
business operation for efficient production of goods and services. It includes measurement and
analysis of internal process. In this report, Tesco is taken as an organization, it is the leading
British retailer, headquartered in UK. It caters to the need of customers by providing products
from groceries, clothing, home products, furniture, electronics, petrol, internet services and
financial services. This report covers comparisons between manager and leader based on roles
and characteristics, analysing the strength and weaknesses of different leadership style. It also
includes key approaches and importance of operation management in achieving business
objectives and the factors affecting the business environment.
TASK 1
Difference between roles and characteristics of manager and leader
Leader and manager plays an important role in the smooth functioning of an organization.
Definition of manager: Manager is a person who undertakes the responsibility for exercising
managerial functions in the organization. It performs various functions like planing, organizing,
directing, controlling etc. in Tesco.
Definition of leader: Leader is a person who leads a group. Leader provides motivation to the
group of people in achieving the common goal. This person possesses the various personality
and leadership skills which makes others to follow them.
Difference between roles and characteristics of leader and manager
Basis of comparison Leader Manager
Objective To provide guidance to the
other employees in the
organization.
To set the role in the
organization.
Skills It requires combination of both
hard and soft skills but mostly
focussed on soft skills. It
includes teamwork problem
solving, empowerment,
empathy etc.
It is also a combination of both
skills, but focusses on hard
skills. It includes planning,
designing,
measuring,analysing etc. It
covers technical skills.

Roles  To be a coach with a
responsibility and need
to develop others and
preparing them for
future goals.
 To act as a facilitator
by making things easy
for others which helps
in making process flow
smoothly and also
improves the
productivity (7
Important Leadership
Roles Every Manager
Should Master. 2020).
 A leader needs to be
strategist, so that
proper directions and
approaches can be
given that should be
used to achieve the
desired outcome.
 To be an influencer,
this role is all about the
influence. A leader
should be positively
influencing others.
 For example: it is the
responsibility of the
leader to make its
group members
 Manager have role to
make effective and
valuable planning and
maintaining working
system to encourage
employees for giving
hard efforts (Top 10
Roles of a manager in
an organization. 2020).
 Manager has
interpersonal role to
perform duties in
effective manner.
 To act as a monitor and
analyse employee
performance and seek
information which may
add value.
 Manager have role to
take better decision for
company to increase
sales and profits.
 For example: it is the
task of the plant
manager to take to
deliver all the relevant
information to the top
level so that better and
informed decision can
be taken.