Roles and Characteristics of Leaders and Managers in Operations Management

Management and
Operation

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
P1 Explain and compare different roles and characteristics of a leader and a manager.............1
P2 Analyses how role of a leader and the function of a manager apply in different situations
within organization......................................................................................................................2
P3 Evaluate different theories and approach, including situational leadership, systems
leadership and contingency.........................................................................................................3
P4 Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................4
P5 Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................5
P6 Analyses the factors within the business environment that impact upon operational
management and decision-making by leaders and managers.....................................................6
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Operation management is an part of management concern with the controlling and
designing the process of product and business operation in production of product and services
(Agrawal, Atasu, and Van Wassenhove,2019). It ensure that every resource in organization
utilize in most effective way so that company can enhance the quality of product and services.
This report is based on British Steel Tinplate, company is one of the leading supplier of high
quality steel tinplate, with two manufacturing plants in South Wales, organization high range of
packaging markets, including beer markets and soft drinks carbonated. This report include
information about difference between the role of leader and the functions of the managers. Also
various role and functions of leaders and managers plays in different situations within an
organization. It also include the role and functions leaders and managers plays in the operation
function of an organization. And in the last it include relationship between leaders and
management in contemporary business environment.
MAIN BODY
P1 Explain and compare different roles and characteristics of a leader and a manager.
Managers:
Manager is the person who is responsible part of organization, managers focus on the
effective growth of the company and its appropriate management. They are in the charge of
department and the employees of the company. In the context of British Steel Tinplate, manager
of company focus on effective management of productivity of various products of the company
such as, steel cans, carbonated soft drinks, beer cans etc. manager play important role in the
management of all the functions of the company.
Leaders:
Leaders are the individuals that have capabilities and skills to influence people towards
better achievement of goals and objectives(Babich, and Hilary, 2020). They work towards
making vision of organization to turn into reality. In the context of British Steel Tinplate, leaders
of the company, has the power and capabilities to influence all the employees and motivate them
towards achievement of goals and objectives in the firm.
Comparison between role and characteristic of manager and leader:
Basis Role of manager Basis Characteristic of leader
1

Monitor Managers of British Steel
Tinplate, regularly seek out the
information about the internal
and external environment of the
company, provide appropriate
change solution in the
organisation. It assist
organisation towards effective
growth and profitability.
Self
awareness
Leaders of Steel Tinplate, focused
skills and self awarenesses of
effectiveness within
organisation(Benjaafar,and Hu,
2020). They continuously work on
the enhancement of skills and
capabilities within a company so
that they can help in better growth
and profitability.
Spoke person Managers of Steel Tinplate,
also play an role of spoke
person in the organisation by
providing important and
necessary information to the
staff members and other
members.
Motivator Effective leader in the company
focused on the improvement in the
skills and capabilities of other
employees in the company. It
helps to enhance the productivity
of product and services.
P2 Analyses how role of a leader and the function of a manager apply in different situations
within organization.
Steel Tinplate, is well establish and growing organization, the deals in billions of cans
production in UK. Company face various situations within an organization that can impact its
management and effectiveness of productivity(Dogru, and Keskin, 2020). In various situations
leaders and managers of the company play different functions and role within company. Below is
various role and functions of leaders and managers is explained.
Innovation: Steel Tinplate, start the process of establishing virtues of steel in order to
gain competitive advantages in the market. For company develop high technology in the so that
it can help in better achievement of objective. Steel cans increase various advantages for the
company such as aluminum cans including 30% higher crush resistance, 20% higher denting
2