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Management and Operations Assignment Solution - Kingfisher Plc

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Added on  2020-10-23

Management and Operations Assignment Solution - Kingfisher Plc

   Added on 2020-10-23

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MANAGEMENT ANDOPERATIONS
Management and Operations Assignment Solution - Kingfisher Plc_1
INTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Different roles and characteristics of a leader and a manager................................................1P2 Role of a leader and the function of a manager in different situational contexts...................3P3 Different theories and models of approach.............................................................................4TASK 2............................................................................................................................................6P4 Key approaches to operations management...........................................................................6P5 Importance and value of operations management..................................................................7P6 Factors within business environment that impact upon operational management anddecision-making by Leaders and managers.................................................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
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INTRODUCTIONOperation Management is considered as the area of controlling, managing, directing andredesigning of the process of production area in order to produce effective products and services.Operation management is an effective method with the help of which organisation can achieveits targeted goals and objectives of the company in effective manner (López and et. al., 2015).Kingfisher Plc, a British multinational retailer which was established in 1982. This company isheadquartered in London, United Kingdom. This report describes role and characteristics of amanager and leader in organisation. It elaborates about various management theories, approachesof operation management. It describes about importance of operation management in the growthof business organisation. TASK 1P1 Different roles and characteristics of a leader and a managerOperational management refers to main function of a company which helps in introducing,managing and utilising the resources in optimum manner. Under this process, managers takevarious responsibilities like planning, organising, controlling and monitoring entire activities ofbusiness. It would helps in producing and delivering best quality of products at marketplace. Incontext with Kingfisher Plc, it is considered as one of the best multinational retailers of UKwhich operates its business in many countries (Bala Subramaniam, 2016). It was founded in1982 and right now has more than 75,000 numbers of employees. This company follows flatorganisational structure under which employees, managers and other persons are notdifferentiated on basis inferiority and superiority. All have given rights to participate in decisionmaking activities and get information about policies of business. Thus, it would help in gettingsupport of employees in attaining success of business. In this context, managers and leaders playimportant role in managing workplace and extract more work from employees. Leaders Leaders are those persons who have possessed an art or skills of persuading peopletowards achievement of business goals and objectives. They guide team members and givedirection so that they work in collaboration and give best performance for completing a task.Therefore, with effective leadership skills, a leader helps Kingfisher Plc. to give a toughcompetition to rivals within same marketplace. 1
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Managers Managers in a company take various responsibilities to manage people and overallresource. They play a main role in controlling as well as administrating all the activities ofworking operation. They focus more on utilisation of resources in perfect manner which leadsKingfisher Plc to produce high qualitative products and reduce cost of production as well. Role of managers Managers of Kingfisher Plc play various roles in managing the business activities andworkplace, as described below: Informational role: It refers to one of the main role where managers of Kingfisher Plcgive necessary information to leaders and employees about target of business (Fayol,2016). This would help in achievement of goals within predetermined time period. Interpersonal role: In order to get support of employees and their high contribution,managers of Kingfisher Plc also establish a friendly and positive environment atworkplace. Along with this, they also develop and maintain better relations with workerstoo. Role of leaders As main role of leaders is to lead workers towards achievement of business goalstherefore, for this process, they carry out following functions:- Communication: Leaders of Kingfisher Plc have possessed effective interaction skillswhich help in influencing workers to work in collaboration and give efforts to competea task in time. With proper communication, they provide information about strategies,objectives and business plans to all team members.Guiding employees: Main duty of leaders is to provide proper guidelines to workers bydeveloping effective relationship with them. This would help in getting high support ofthem for accomplish business objectives. Characteristics of managers It is necessary that managers should have strong communication skills which will help inconnecting with their workers of the company. It will aid in easily providing of importantinformation about objectives and targets effectively. Management should have proper knowledgeabout concepts and theories for taking effective decisions and judgement in the term of marketsituation and objectives. 2
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