Management and Operations

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
P1. Comparison of roles and characteristics of leader and manager...........................................1
TASK 2............................................................................................................................................3
P2. Role of leader and functions of manager apply in different situation...................................3
P3. Different theories and models of approach including situational leadership .......................5
TASK 3............................................................................................................................................6
P4. Key approaches to operations management and roles of leaders and managers...................6
P5. Determining the importance and value of operations management in achieving business
objectives.....................................................................................................................................7
TASK 4............................................................................................................................................8
P6. Factors of business environment that affect the operational management and decision-
making by leaders and managers. ...............................................................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and operations is concern with process if administration where it creates the
highest level of efficiency in organisation and concerned with various activities and functions. It
basically deals with converting raw material into goods and services in order to maximise the
profit of an organisation and take operations decision for the betterment of company (Burns,
2018). In this report the company is Aldi that is UK based retail organisation where two German
family-owned discount supermarket and has stores with over 10000 stores in 20 countries. In this
report roles and characteristics of leader and manager is being discussed and how they perform
in organisation and role of leader and functions of manager applied in situational context is being
studied. Apart from that different theories, models including situational leadership and examine
the appreciation of the role leader and manager in operations and key approaches and their role
in that is studied. Importance and value of operations management in achieving business
objectives and assessing te factors that impact on decision making by leaders and mangers.
TASK 1
P1. Comparison of roles and characteristics of leader and manager
Leader is person who lead and possess certain qualities and attribute to influence the
group of people or individual to do task. It carried out the work strategically and simplify it in
and successfully communicate it everyone enthusiastically (Calais and et.al., 2017). In Aldi, the
leader is handling and motivate the group of people to complete the task and make the
environment friendly in order to work smoothly.
Manager is person in management who is responsible to carried out all the activities and
functions in organisation. They take in charge of all the department and supervise them
according to set standards. In the Aldi, their role is to exercise all managerial functions like
planning, organising, directing, controlling and that involve all the power to hire, fire and
monitor all the policies in organisation.
Comparison factors Leader Manager
Characteristics They think about the situation
from out of the box and
They generally set the vision
and goals and accordingly
1

capable of making everything
bigger.
They usually think for long
term period and they look at
big pictures and set the
direction accordingly.
They focused on people
activities and functions rather
than on process in
management.
They believe in encouraging
the people and like to
brainstorm new ideas to raise
opinions (Dekker and et.al.,
2018). It also ensures the
proper involvement of all
employees in the process and
motivate them to do so.
carry out the activities.
They usually think from short
term period and does not think
much about future situation.
They mostly process oriented
and always emphasis on
proper functioning in
management.
They assign the task and it
make sure everything is
happing according to the
assigned task or not.
Roles It focus on influence his
subordinate to achieve the
goals and build confidence
among them to accomplish the
task.
They facilitates in making
decision and help the manger
to carried out it effectively.
Their main role is to promote
positive change in behaviour
of employees towards their
woek and responsibilities in
They manages entire
management and mainly focus
on completion assigned task or
objective before deadline.
It deals in making important
decision in management and
direct everyone about the rules
and policies of organisation.
They react to change and
analyse how to deal with it and
their main focus is to monitor
the activities and functions in
2