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Approaches of Operational Management Report : TESCO

   

Added on  2020-06-06

15 Pages4967 Words96 Views
MANAGEMENTAND OPERATIONS
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Define roles and characteristic of a leader and a manager................................................1TASK 2............................................................................................................................................3P2 Roles of a leader and function of manager which are applied in different situations.......3P3 Different theories and models of leadership.....................................................................5TASK 3............................................................................................................................................6P4 Key approaches of operational management....................................................................6P5 Importance and value of operational management ..........................................................8TASK 4 ...........................................................................................................................................9P6 Impact of internal factors upon operational management and decision making...............9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
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INTRODUCTIONThe term operation management refers with administration of working activities in orderto create highest level of efficiency. In addition, it relates with converting raw materials intofinished goods for gaining maximum profitability. In the business organisation, operationmanagement teams tries to establish a balance between costs and revenue with an aim ofaccomplishing highest net operating profit in the best possible manner. The main role ofoperation managers is to produce on the basis of clients wants, it helps them in maintaininghealthy relationship with potential customers (Ahi and Searcy, 2013). The present report is basedupon TESCO, which is multinational brand of retail and grocery products and services. Theprime objective of the company is to deliver quality added goods by managing healthyrelationship with them. Apart from this, the assignment will be described roles andcharacteristics of a leader and a manager. There will be a discussion on various approaches ofoperational management and how it is valuable for achieving goals and objectives of thecompany. TASK 1P1 Define roles and characteristic of a leader and a managerLeaders and managers both have an imperative role in a business entities. A leader isliable in order to lead a team or group whereas a manager is responsible for managing allactivities within workplace. In addition, leadership has a vital role in influencing employees'behaviour so as they can tend towards producing quality products and services. In TESCO,managers are helpful in making plans and policies as to monitor that work is going to be in rightdirection. There are given some role of a leader are stated as below: - Setting a clear objectives – The main role of leaders is to set goals and objectives fortheir team members. Such person make some plans that how to fulfil employees' needsand wants in an effective manner. Apart from this, leaders set some clear aims that for thefuture state of the company. A good leader is able to influence their staff members byexplaining their responsibilities as well as the vision of the firm therefore, employees canapt to follow them properly. Motivating employees – The another role of a leader is to motivate workers as they canproduce effectively and efficiently. Encouraging employees refers with finding theirneeds and fulfilling them in an adequate manner (Brown, Bessant and Lamming, 2013).1
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A leader communicate overall business plans to it employees so as they can workaccordingly. Apart from this, it also consists with giving healthy and positive workingenvironment to all workers therefore, they can work in order to gain high efficienciesfrom target market. Guiding employees – A good leader gives guidelines and directions which are essentialwhile performing activities. In addition, employees needs some tools and techniques incompletion of a work. If employees put their all efforts into business activities, as theycan easily attract potential customers of firm. Building morale – Leadership assistive in building morale of employees as they all canfocuses on particular goal. Along with this, leaders have to appreciate their subordinatesby proving them by reward system and extra voluntary benefits (Heizer, 2016). Roles and responsibilities of a manager are stated as under: - Setting vision and mission – In TESCO, managers are able to create vision, set stretchgoals and establish shared values in order to gain high efficiency. It is the coreresponsibility of managers is to set effective strategies and policies for the growth anddevelopment of business entities. Management provide guidance to employee aboutneeds and demands of customers by creating valuable products for them. Performance management – Another role of managers is to measure employees'performance in order to identify that whether they are meeting with firm's expectations ornot. The concept of performance management also covers people engagement as they canwork together effectively. It involves setting and clarifying goals for staff members,monitoring their work and resolving performance issues by giving feedbacks on the same(Hill and Hill, 2012). Performance management also consider with coaching and trainingand developing of workers. Improve processes and quality – Managers are also responsible by conducting trainingand development assistance for employees. It helps in improving quality of workprocesses for gaining higher competitive advantages. In TESCO, managers see the flowof work, focuses on making essential improvements within workplace. Manage resources – It is also one more important responsibility of managers. In thissense, they need to emphasis on managing resources of the company. There are differenttype of resources are available in business organisation, such as physical, human,2
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