Key Approaches to Operational Management and Role of Leaders and Managers

This presentation discusses the key approaches to operational management and the role of leaders and managers. It covers topics such as Six Sigma, lean principles, and total quality management. It also explores the importance and value of operations management in achieving business objectives and the factors impacting decision-making in operations management. Additionally, it provides insights on how leaders and managers can improve operational management efficiencies.

Managment
and
Operatrions

Table of Content
 Introduction
 Key approaches to the operational management and role of the leaders and
managers.
 Benefits of Six Sigma
 Key operational approaches to operational management and their values
 The importance and the values of operational management
 The impact of external environment in business decision-making
 Conclusion
 References

Introduction
Operations management is the area in which management in relation with the
designing as well as controlling. It is the procedure which produces and
redesigning the operations of the business so the company can produce
goods and services. This includes planning, organizing and controlling of
managerial functions. This also includes he management of people,
information, technology and equipment. There are various resources which
are needed to produce goods and services.

Key approaches to the operational
management and role of the leaders
and managers
There are various approaches related to operations management to conduct
and operate the activities successfully. These theories can be adopted by the
managers and leaders of Apple Inc. so that the goals of the company can be
achieved effectively.

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Six sigma- This is a statistical tool used by the company as an effective
technique which eliminates the defects occurred at the time of production.
This procedure includes the improvement and measurement of the
operational activities. This is a tool which allows Apple Inc. to maintain
the customer relations through meeting needs and wants of the customers
and this results in maintaining the sustainability of the product which is
offered by the company.

Benefits of Six Sigma To Apple Inc.
 It will provide the business
with the road map to operate
their business which will help
them to reduce the operational
costs and all the unnecessary
cost which is occurring in the
business.

Key approaches to the operational
management and role of the leaders
and managers.
Lean principles- This is an effective process which can be used by the
company so that they can identify the needs of their customers and how much
they want the product of the company. Through using this effective process
company will develop new strategies and plan so that the company can
improve their overall performance. The mangers and leaders of the Apple Inc.
are using this approach so that they can reduce the wastage of their production
activities so that they can achieve their goals.

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Total quality management- This approach involves three attributes that are
total, quality and management. The total depicts that every employees of the
company involved in the operations of the company and quality depicts the
quality of product and management involves managing the quality of the
products. This method allows Apple Inc. to ensure that they are serving best
quality as this allow managers and leaders to make responsible the person as the
duties in this approach is divided.

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The business of Apple inc. must focus on the successful implementation of
the process of total quality management for this some essential steps are
required to be followed by the company :
Commitment : The business like Apple inc. must focus on the
commitment that has been done by the top management to their prior customer
about the quality of the products and all the aspects of the business. To
achieving the commitment the company must provide training on the regular
basis so that the quality of the products can be enhanced.

Principle of Total Quality management
The company like Apple inc. must
consider various principles
which have been held by the
total quality management . The
principle of PDCA cycle is the
best and suitable one for the
business like Apple inc. as it
will enable them to plan the
strategies which will help them
in managing the quality.

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Plan – This is the most essential step of the cycle . This step involves proper
planning and identifying of the problem and quires which has to be solved. This
stage mainly focuses on finding the root of the problems so that the company
can collect the effective data by appropriate investigation. This will allow the
business of Apple inc. to plan policies in advance to maintain the quality.

The importance and value of the
operations management to achieve the
business objective
Operations management refers to the process used by the company to
maintain the operations of the business so that day to day operations of the
company can be effectively operated so that the goals of the company can
be achieved. Apple Inc. use various approaches of operations and
management so that they can increase their efficiency and the approaches
which is used by the mangers and leaders of Apple Inc. are behavioral and
situational.

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Behavioral approach- This approach is based on the behavior and capability
of the employees in order to achieve the goals of the company. The
managers and leaders of Apple Inc. design the strategies and allot the task
to their employees after analyzing their ability and skills to perform the
work. This approach will allow the company to assign the tasks to their
employees so that they can achieve the goals and objectives of the
company in a specific time period.

Importance and value of Operation
management:
Operation management has always considered an effective tool in the
company as it allows the workers of the company which can effectively
perform their task in a given period of time. This also helps the company in
minimizing the wastage of the product and increase productivity. There is
some main importance which are as follows-
This helps Apple Inc. in increasing their overall sales through eliminating
the wastage and any uncertainty which can occur at the time of production
and it will result in increased quality of the products .

Factors impacting the decision making of
mangers and leaders in relation with
operation management.
The decision making is a process in which all the strategies and rules and
regulations are formed and this is used by the top level and middle level of
the company. The top level manager take decisions for whole company
and middle level takes decision at operational level. The decision of top
manager and middle manager got affected by several aspects such as
internal and external factors.

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Corporate social responsibility- This includes which have to operated by
the company according to the legal rules. This includes the activities
related to serving the people of society with a intention of getting benefits
in both financially and non financially. The performing activities of
corporate social responsibility results in attracting various customers.
Apple Inc. is performing various CSR activities such as donating money,
providing education and health services etc. This allows the company to
build their good image in front of the society.

Leaders and managers can improve
operational management efficiencies
Leaders and managers can improve operational management efficiencies to
meet the objectives of the organization by various steps :
Empowering remote employees to work productively :This concepts relates
to the empowering the employees with the sufficient amounts of rights and
responsibilities to resolve their issues of own. Here the leader mainly
focuses on the establishment of the network which help the staff to work
productively and effectively. This will help the operation managers of
Apple inc. to establish a culture of the flexibility through which the
objectives of the organization can be achieved.

CONCLUSION
From the above report, it can be concluded that, the manager and leader
play an important role in managing the operation activities of the company
and operations management is necessary for the company to achieve the goals
of the company. There are various approaches and theories are there which are
used by them to maintain the day to day operations of the company such as
situational or behavioral etc. the various approaches has different value and
importance for the company and there are various techniques which are used
by the company to increase the efficiency of the production. The decision
making process of the company is affected by the internal and external factors.

REFERENCES
Ellitan, L., 2017. The role of environmental uncertainty, competitive strategy,
and operation strategy to achieve competitive advantage: the case of east
java manufacturing SMEs. EPRA International Journal of
Multidisciplinary Research (IJMR). 3(11). pp.8-23
Fan, W., Liu, N. and Zhang, J., 2015, November. Multi-objective optimization
model for energy mangement of household micro-grids participating in
demand response. In Innovative Smart Grid Technologies-Asia (ISGT
ASIA), 2015 IEEE (pp. 1-6). IEEE.

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