Role of Leader and Manager in Operations Management

Management and
Operations

Contents
INTRODUCTION...........................................................................................................................3
M 1 analyze and differentiate role of leader and function of manager........................................3
LO 2.................................................................................................................................................3
P 3 different theories of leadership..............................................................................................4
M 2 strength and weakness of different approaches to situations...............................................5
D 1 analyze and evaluate different theories of leadership...........................................................6
LO 3.................................................................................................................................................6
P 4 key approaches to management of operation and role played by leaders and managers......6
P 5 Importance and value of operation management...................................................................7
M 3 leaders and mangers can improve efficiencies of management...........................................8
LO 4.................................................................................................................................................8
P 6 Pestle Analysis of ASDA......................................................................................................8
M 4 how these factors affect the environment of business..........................................................9
D 2 evaluate factors of operations management and impact on the environment of business. .10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................10

INTRODUCTION
Operations management is the administration of business practices to create the highest level of
efficiency possible within an organization. It is concerned with converting materials and labor
into goods and services as efficiently as possible to maximize the profit of an organization. Asda,
is a British supermarket retailer, headquartered in Leeds, West Yorkshire. The company was
founded in 1949 when the supermarket owning Asquith family merged with the Associated
Dairies company of Yorkshire. This report includes topics such as role of leaders and managers,
difference between them. Theories of leadership, approaches to operation management and its
importance with pestle analysis of the company.
M 1 analyze and differentiate role of leader and function of manager
Role of leader is to set the vision of the company and guide the employees to the path whereas
function of manager is to make sure that everyone is working according the vision set by the
leaders of the company.
LO 2
P 2 Roles of leader and functions of manager applied in different situations
Both leaders as well as managers of the company are important for the company. They
have different styles of management which they comply according to the intensity of the
situation. ASDA is a British based organization where they provide different range of products to
the consumers. Management styles of the leaders and managers of the company helps them to
assess situations and control them (Lubbe and Potgieter, 2018).
Labor turnover-
This aspect is present in almost every organization and it can affect any nature of
business. In order to gain the benefit of competitive advantage it needs to be solved in a quick
manner. If the turnover of labor is high in the company then it will create more issues such as
decreased brand image, reduction in the quality of goods delivered. In order to improve the
condition steps are taken with the help of best style of management by the leaders and managers
of the company so that issue can be rectified in an efficient manner. Leaders of the company
prefers that style of management that can easily solve the issue and help the company to enhance

its quality of service. Motivation and guidance is given to employees so they feel that they have
the support of the managers. This also helps them to reduce the level of errors they commit and
because of that they are able to gain confidence. Managers feel that rewarding them on the basis
of their performance will motivate them and they will retain for a long period of time. Different
employees has a different type of level of satisfaction. It is up to the manager of the company to
fulfill it. Providing benefits and remedies will help the company to reduce the level of labor
turnover.
Conflict between employees-
There can be various and different reasons which leads to conflicts between employees
such as confusion in between task, some of the employees are getting discriminated, issues in
communication. To solve this leaders of the company assign the task to a group of people so that
they learn to work as a team. This way they will interact and communicate with each other
through which they will learn more about each and understand the way of working. This will
help to solve the problems (Akalin, Huang and Willems, 2016).
Level of productivity-
The level of productivity is not meeting the expected mark set by the company. If this
issue is not rectified then company won’t be able to reach success. In order to improve the
productivity leaders and managers of the company needs to conduct a training program for their
employees. This program will help them to enhance their skills and abilities and when the
process of training is complete then they will be able to achieve their goals and objectives.
P 3 different theories of leadership
Theories of leadership works as a guideline and framework for the company. Some of
those theories are
Situational leadership-
These type of leaders works and change their style of leadership according to the
requirement and demand of the situation. They can work as autocratic, transformational or
democratic whichever suits the condition of the situation. In order to make this theory work
leaders of the company needs to keep in mind that they must have followers and their trust over