Comparison between Leaders and Managers

MANAGEMENT
OPERATIONS

Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P 1 comparison between leaders and managers...........................................................................3
M 1 analyze and differentiate the role of leader and function of manager..................................3
LO 2.................................................................................................................................................3
P 2 roles of leader and functions of manager applied in situations that are different..................3
P 3 different theories of leadership..............................................................................................5
M 2 strength and weakness of different approaches to situations...............................................6
D 1 analyze and evaluate different theories of leadership...........................................................6
LO 3.................................................................................................................................................6
P 4 key approaches to operation management and role that is played by the leaders and
managers of the company............................................................................................................6
P 5 Importance and value of management of operations.............................................................7
M 3 leaders and managers can improve management and its efficiencies..................................9
LO 4.................................................................................................................................................9
P 6 Pestle Analysis of Marks & Spencer.....................................................................................9
M 4 factors affecting the environment of business....................................................................10
D 2 factors of operations management and there impact on the environment of business.......11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
Operations management is chiefly concerned with planning, organizing and supervising in the
contexts of production, manufacturing or the provision of services. As such, it is delivery-
focused, ensuring that an organization successfully turns inputs to outputs in an efficient manner.
Marks and Spencer is a major British multinational retailer with headquarters in London,
England, that specializes in selling clothing, home products and food products. This report
contains topics such as comparison of leaders and managers, their roles in the company. different
theories, approaches and external analysis of the environment (Nair and Reed‐Tsochas, 2019).
LO 1
P 1 comparison between leaders and managers
Basis Leaders Managers
Definition They have the skill to motivate their
employees and influence them by
communication so that they can help
the company to achieve their goals
and objectives.
Manager is set to keep a check on the
duties and the roles of the staff so that
they can assess the factors of risk and
control the outcome of the situation.
Risk Leaders of the company takes risk in
order to try out new things in order to
achieve success in different areas.
Managers of the company assess the
involvement of risk in the situation so
that risk can be minimized (Majukwa
and Haddud, 2016).
M 1 analyze and differentiate the role of leader and function of manager.
Leader sets the vision whereas manager of the company has to make sure that everyone follows
the vision set by the leaders.

LO 2
P 2 roles of leader and functions of manager applied in situations that are different
The role that both leaders and the managers of the company plays is essential their style
of work is different from each other and they assess the situation according to its impact and
intensity. Marks & Spencer is British originated company who offers varieties and different
kinds of products to their consumers. It is the style of working of leaders and managers that help
the company to take control over the impact of the situations (Chan and et.al., 2017).
Turnover of labor-
This aspect is concerned with the power of employee retention of the company. this
factor can affect any nature of business which is why it is necessary to take extra care in order to
prevent the company from these measures. If the company wants to gain the benefit of
competitive advantage then they need to come up with a strategy which helps them against this
measure. If by any chance company deals with this aspect more than usual then it will lead to
more problems for the company such as affecting the image of the brand, quality of goods
produced getting affected. For taking control over these measures and introducing measures to
fight against this aspect leaders and managers of Marks & Spencer use their style of management
through which they are able to resolve the issue and take control of the situation. Leaders of the
company state that style of management is chosen on the basis of the condition of the situation so
that it can be easily solved and they can improve the quality of products offered. They give
support to their employees so that they feel motivated. This way errors are reduced in work and
confidence is boosted. Strategies such as rewarding them on the basis of their performance is
introduced.
Conflict between employees-
There are many reasons and sometimes many of them are unreasonable which gets the
employees into a conflict. For instance miscommunication, confusion in work related aspects and
issues regarding discrimination leads to this aspect. In order to reduce the level of conflicts the
leaders of the company sets up a team so that they learn to work with each other. They believe
that by interacting with each other this will be over between them.
Level of productivity-