Management and Operations Report

This report analyzes the roles of leaders and managers in H&M, a multinational retail clothing company. It explores the differences between leadership and management, examines the application of Chaos Theory and Management by Objectives in H&M's operations, and provides recommendations for improving leadership and management practices within the organization.

Management and Operations

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
1. Introduction and management structure..................................................................................1
2. Definition and roles of leaders and managers.........................................................................1
LO 2.................................................................................................................................................2
3. Different role of management and leadership.........................................................................2
4. Chaos Theory and Management By Objectives .....................................................................2
5. Conclusion and recommendations..........................................................................................3
LO 3.................................................................................................................................................3
LO 4 ................................................................................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES ...............................................................................................................................4

INTRODUCTION
Operations is the one of the main function of a organization which includes marketing,
human resource supply chain and finance, but these operations function requires a proper
management for strategic and day to day productions goods and services in an organization
(Grant, Trautrims and Wong, 2017). In this report Hennes and Muritz is taken an organization
which is multinational retail company clothing. This report discusses about the role of leader and
functions of managers in H&M and different roles of management and leadership that is been
implemented in an organization.
LO 1
1. Introduction and management structure
Hennes and Mauritz is a multinational retail company for clothing which sells clothing
for men, women, teenagers and children. It operates in more than 62 countries across the world
with more than 4500 stores. It is world's second largest retail company for clothing. H&M has
also got significant online business presence in more than 33 countries. H&M was founded by
Erling Persson in 1947 and its main headquarter is at Stockholm, Sweeten. There are more than
148,000 employees working in H&M across the world. Each brand of H&M is headed
individually and there are number of joint functional groups which support each brand. H&M
has Chief Executive officer who is appointed by board of directors and CEO appoints executive
management team responsible for joint group functions which includes finance, human
resources, business development, communications and logistics.
2. Definition and roles of leaders and managers
A leader is a person which holds a superior or dominant position in its field and is able to
make influence on others (Jakóbczak, 2015). A person who leads or commands a group within a
organization and also who influences a people towards the achievement of organizational goal.
While as manager is a person who is responsible for managing a part of a company. A manger is
in charge and can control different department within H&M.
Role and Responsibilities of leader and managers
Managers Leaders
Managers in H&M help in creating and
achieving goal within the organization.
An H&M leader are responsible of creating
vision and inspire and engage people towards
1

the vision.
Managers in H&M controls and asses the risk Leaders of H&M are willing to take risks in an
organization.
Managers of H&M are responsible for building
systems in H&M
Leaders in H&M build relations with the
employees of an organization.
LO 2
3. Different role of management and leadership
H&M hiring new employees for its new store for children segment in UK in order to
increase its operations in UK. It is the role of a managers to decide establishing a new store in
UK to gain more profitability in this segment. A managers applies system leadership style in
order to achieve this goal as the manager focuses on achieving the goals and make its employees
to work productively in the new store to gain profits. It is the role of leader to provide training
and motivate the employees in achieving the goal so the leader uses situational leadership style
while providing training and motivating the employees for achieving the organizational goal
(Kim, 2016). As leader has to adjust its style in order to provide training to employees for the
new store in order to match the behaviour of the employees with performance needs.
4. Chaos Theory and Management by Objectives
Chaos theory may be defines as branch of mathematics which helps in dealing with a
complex situations which are very sensitive for an organization. Chaos theory is applied in H&M
when an organization faces unpredictability and unexpected situation. It applied when an
organization is facing unpredictability and disorder leaders and managers should inform to
superiors and leaders and managers should develop diverse relationships in an the organisation.
Leaders and managers should embrace vision as an invisible field, fulfil the needs of the
employees, developing team building and establish same sense of purpose in an organisation
(Yaokumah, 2016). Each of these steps helps in providing guidance for organisational behaviour
and help in facing these situations. MBO is model of a management which helps in improving
the performance of the employees of an organisation by clearly focusing on the objectives of an
organization. It is applied by H&M, as H&M's goal is to increase the profitability of H&M and
H&M leaders and managers defines the objectives to the employees and monitor performance
2

and progress of employees towards these objectives. Then leaders need to evaluate performance
of each employee and provide feedback and make performance appraisals.
5. Conclusion and recommendations
Managers and leaders have a positive impact on the organization as they both help is
achieving the common goals and objectives of an organization. They help in providing guidance
and directions to employees of H&M. They both help in smooth function of business across
different stores of an organization.
Recommendations
 Leaders and managers should apply other theories and concepts of leadership in H&M.
 Leaders and mangers should maintain proper collaboration with each other in order to
improve the performance of an organization.
 Leaders and managers should share their knowledge, skills, style which will help them in
improving their performances in future.
LO 3
LO 4
Covered in PPT
3

4

5

6

7

8

9

10

CONCLUSION
It can be concluded from the report that leaders and mangers are vary import for the
organisation and they help in achieving the goals and objectives of an organisation. This report
also concludes that there is a difference in roles of leaders and mangers of H&M and they apply
different leadership style when faced with same situation.
11

REFERENCES
Books and Journals
Grant, D. B., Trautrims, A. and Wong, C. Y., 2017. Sustainable logistics and supply chain
management: principles and practices for sustainable operations and management.
Kogan Page Publishers.
Jakóbczak, D. J. ed., 2015. Analyzing Risk through Probabilistic Modeling in Operations
Research. IGI Global.
Kim, K. K., 2016. The Impact of Operations Manufacturing Management Systems by Enterprise
Resource Planning (ERP) Software Application. EPH-International Journal of Science
And Engineering (ISSN: 2454-2016). 2(2). pp.39-49.
Yaokumah, W., 2016. Investigation into the State-of-Practice of Operations Security
Management Based on ISO/IEC 27002. International Journal of Technology Diffusion
(IJTD). 7(1). pp.53-72.
12