Operations Management Research
Added on 2020-11-23
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Management and Operations
Table of ContentsIntroduction......................................................................................................................................3Task 1...............................................................................................................................................3P1: Compare the different roles and characteristics of a leader and manager............................3Task 2...............................................................................................................................................5P2: How the role of a leader and the function of a manager apply in different situation..........5P3: Different theories and models of approach including situational, system and contingencytheory...........................................................................................................................................6Task 3...............................................................................................................................................7P4: Key approaches to operation management and the role that leaders and managers play ....7P5: Importance and value of operations management in achieving business objectives............8Task 4...............................................................................................................................................9P6: Factors within the business environment that impact upon operational management anddecision making..........................................................................................................................9Conclusion.....................................................................................................................................10References .....................................................................................................................................11
IntroductionOperation management plays an important part in the success of any organization. Operationmanagement refers to planning, organizing, and monitoring the business activities to improveprofitability of the company. In other words, properly use of resources which includestechnology, workforce, materials etc so to increase the effectivity and productivity of thecompany. In this report Starbucks Corporation is taken into consideration. It is a coffee housechain which headquarters in Washington United States of America. Starbucks has more than 500stores in the UK itself. Roles and responsibilities of leaders and manager will be discuss withfunctional examples.Task 1P1: Compare the different roles and characteristics of a leader and managerManager and leader is an important part of the organization as their work is to lead andmanage the workforce according to their skills and competencies. Manager is an individualwhose role is to manage the group or staff of the organization so to attain maximum productivity.Different functions of the manager are discussed below,Strategy implementation: The work of top management of Starbucks is to make thestrategy and role of a manager is to implement pre set strategy on daily life so to make the bestout of it. As it is one of the most difficult task where manager have to managehundreds of staffat the same time.Managing coordination among staff: Company can only attain their goals and objectiveif all the employees are working in a coordination. It can only accomplish if manager issuccessful to manage the peace and harmony of the working environment. Each employees areinterdependent on each other and they should work together to achieve a common purpose of thecompany in which they are working.Information dissemination: Manager works as a bridge between the top managementand employees. Starbucks manager work is to dissemination of information like rules andregulations to employees so that they will work accordingly. If employees are having anycomplain regarding the work timing or condition then manager should share this information onthe behalf of employees to the top management. Manager can broadcast the information throughcirculars, meetings or through calls.
Leader is an individual who influences the company to achieve their pre set goals bymotivating them regularly. Different types of role and characteristics of a leader is explainbelow,Make vision: Vision of any company should be crystal clear then only future strategieswould be made. Starbucks leader should make their company vision according to resourcesavailable in the company and how they can achieve it to gain the competitive advantage.Motivate and inspire: Motivation is important for the employees to perform with theirfull potential. They should regularly motivate them with the help of positive or negativereinforcement so that employees would work hard to achieve their assigned goals.Decision making skills: An effective leader should take the decision after analysing allthe pros and cons of after impact of the decision. Starbucks leader should make the decision inconsideration of all the resources that company have and how it would be fully utilized so toincrease the efficiency of the organization.Comparison between leader and managerLeaderManagerLeader work is to set the direction of theStarbucks.Manager work is to implement the plan madeby the leader on the workforce of theStarbucks.Leader role is to plan different strategies of theorganization.Manager role is to motivate and inspire theemployees to achieve their pre set goals whichwould help them to attain purpose of thecompany.Characteristics of a leader and manager.Focus: Leader of Starbucks should made their strategies and policies according to thevision of the company. Manager should focus on implementing the strategy made by the leader.Innovative thinking: Leader and manager should be innovative as it will help them totackle different type of situations without affecting the productivity of the an organization. Otherthan that, it will assist them to innovate their products and make it unique which would help thecompany to gain the competitive advantage over others.
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