Management and Operations Assignment - Starbucks

   

Added on  2020-10-05

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Management andoperations
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Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Comparison of roles and characteristics of leader and manager............................................3TASK 2............................................................................................................................................5P2 Role of a leader and function of a manger in different context.............................................5P3 Different Models and theories...............................................................................................6TASK 3............................................................................................................................................8P4 Role of leader and Manager in operation function of organisation.......................................8P5 Importance of operational management in achieving business objectives............................9TASK 4..........................................................................................................................................10P6 Relationship between management and leadership in contemporary business environment...................................................................................................................................................10CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
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INTRODUCTIONManagement and operations is essential part of organisation which concerned withplanning, organising and inspecting in specification of manufacturing of goods and services.Supply chain management and logistics is important part of operation management. For effectiveoperation skills and potentials staff is required in organisation (Ale and et. al., 2010). This reportstudy upon management and operations system of Starbucks is an multinational coffee companyand chain of coffee house that founded in Washington in 1971. In this report roles andresponsibilities of a leader and manager in smooth operations in and organisation. Moreover anleader and manager deals in different situations in organisation. In addition to different theoriesof leadership that helps in organisation development and increase efficiency. Role of operationalmanagement in developing organization and its effectiveness. It depicts about qualitymanagement theories that help in increase productivity and helps organisation to achieve highprofits. TASK 1P1 Comparison of roles and characteristics of leader and manager.Manager is a person who manages and is responsible for planning, organising, directing,coordination and control. They get their work done by the employees and has authority to hireand fire employees. Leader is an individual in the organisation who influences a group of peopletowards achievement of organisational goals. It inspires confidence in followers and movesthem to action.Functions of managerPlanning- Manager needs to plan the schedule and gives blueprint of how the taskshould be performed. If Starbucks wants to open new store it should plan about how tostart, requirement of human resources, capital requirement etc.Organising- Manager needs to make sure that everything is going according to the plan,if there is any problem they need to look into issue and make it work as planned.
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Coordinating- It means bringing all the employees together and make the feelcomfortable to share their views and issues. Starbucks should adopt this approach forcreating a healthy environment in the organisation (Bahmani-Firouzi and Azizipanah-Abarghooee, 2014).Directing- Manager should guide the employees in all the situations to avoid conflictsand delay in tasks which allows Starbucks to carry their operations smoothly.Leader is an individual in the organisation who influences a group of people or a teamworking together towards the achievement of collective goal. Leader should have confidence toinspire other people and move them to action and also helps in formulation of strategies.Leadership traits/ CharacteristicsPositive Attitude- Leaders in the organisation should have positive attitude in theorganisation in providing direction and handling conflicts which allows individuals toachieve goals. Leader in Starbucks should stay positive when any difficulty arises whichsets good example for its subordinates.Focused approach- Good leader should stay focused and ensures team works effectivelyto wards achieving goals (Burke, 2013). In order to be focused leader should maintainaction of plans and framework of all activities. Starbucks leader should be focussedtowards increasing efficiency of subordinates to meet increase sales.Rational decision maker- Leader should be able to take immediate decisions at the timeof conflicts. If problem arises at Starbucks leader should be able to take rational decisionsto avoid work delay. Roles of leaderRepresentative of organisation-Leader is one who represent subordinates and otherclients in seminars, conferences and meetings by elaborate their objectives oforganisation. Role of a leader is to communicate rationally with their subordinatesand with outsiders so that they lead Starbucks in outside world. Integrates individual goal with organisation goals-Motive of a leader is to reconcilegoals of individual with motive of organisation. So that employees contribute in commongoal of Starbucks (Cruzand Marques, 2011).
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