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Management and Operations Assignment - Amazon organisation

   

Added on  2020-10-22

11 Pages3156 Words207 Views
Management andOperations
Management and Operations Assignment - Amazon organisation_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Comparison of roles and characteristics of a leader and a manager.................................1TASK 2............................................................................................................................................3P2 Role of leader and the function of a manager in critical situation....................................3P3 Different theories and models of approach containing situational leadership andcontingency.............................................................................................................................4TASK 3............................................................................................................................................7P4 Key approaches to operations management and the role that leaders and managers play(COVERED IN PPT).............................................................................................................7P5 Importance and values of operations management (COVERED IN PPT)........................7TASK 4............................................................................................................................................7P6 Impact of business environmental factors upon operational management.......................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
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INTRODUCTIONManagement refers to the process of managing all the internal as well as externalactivities that are performed by an organisation in order to execute all the operations(Management and operation. 2018.). For all the organisations, its very important to formulateeffective strategies so that business can be operated successfully. Managers and leaders aremainly responsible for the proper execution of the business. Organisation chosen for this reportis Amazon, which is an online shopping site for different kinds of products. It is mainly based inSeattle, Washington and founded in year 1994 by Jeff Bezos. Various topics have been discussedunder this report like roles and characteristics of leader and manager, the way in which role ofleader and function of the manager will be applied in different situational context, application oftheories and model of approaches of leadership and key approaches of operations management.Importance and value of operation management in achieving business objectives and factors inbusiness environment that may affect operational management and decision making of leaderand managers have also been discussed under this report.TASK 1P1 Comparison of roles and characteristics of a leader and a managerLeader: The person who is responsible to lead a group of individuals so that they canwork more productively. Main responsibility of a leader is to motivate and influence thesubordinates because this will help to complete all the tasks in given time limit (Johnstone,2016).Manager: Individuals who are concerned with the proper management of anorganisation. They are mainly focused with planning, controlling, organising and staffing relatedfunctions. There are various difference in the roles and characteristics of managers and leader ofAmazon. All of them are as follows:The roles of managers and leaders are:-LeadersManagersMotivator: In Amazon the leaders play a vitalrole of motivator as they are required tomotivate all the employees so that their workquality can be enhanced.Administrator: Managers of Amazon areresponsible to administer all the activities thatare performed by the employees.1
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Representative: Leaders are also known as arepresentative of an organisation as theymanage all the activities so that a positiveimage can be established.Conflict handler: All the conflicts that maytake place among workers and top executivesare handled by the managers.Communicator: Leaders in Amazon areresponsible to communicate with all theemployees in appropriate manner so that theycan share issues regarding their job.Negotiator: Managers of Amazon play a roleof negotiator as they negotiate prices withcustomers and suppliers.Inspirer: The leaders in Amazon play a vitalrole of inspirer in which they inspire the teammembers to work more productively bysupporting and cooperating with them.Resource allocator: Managers allot resourcesto all the functional departments of theorganisation.Differences between qualities of managers and leaders:LeadersManagersLeaders of Amazon have quality ofempowering as they are focused with theempowerment of the staff members.Managers have a quality of solving problemsthat may affect the organisational capability ofperforming activities.Passion is the main quality which is requiredfor the leaders because all the team memberswill follow them to complete the allotted tasks.Effective decision making is another quality ofmanagers of Amazon as they formulateappropriate decision in critical situations.Leaders in Amazon have a quality of equalityin which they are liable to treat all thesubordinates equally.Managers of Amazon have capability toanalyse the appropriateness of the techniquesthat are used by the organisation in order toincrease profits.All the leaders in Amazon have a specificcharacteristic which is honesty as they have tobe honest with their subordinates to gain theirtrust.Managers need to be patience as they have tohandle various problems like conflicts, lack ofemployees engagement etc.2
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