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Management and operations: Amazon

   

Added on  2020-10-23

12 Pages2537 Words365 Views
Management and operations

Table of ContentsTASK 1.......................................................................................................................................................3P1 Define and compare the different roles and characteristics of a leader and a manager.......................3TASK 2.......................................................................................................................................................6P2 Role of a leader and functions of a manager in different situations:...................................................6P3 Theories and approaches of leadership in operations:........................................................................7TASK 3.......................................................................................................................................................9Covered in PPT.......................................................................................................................................9TASK 4.......................................................................................................................................................9Covered in PPT.......................................................................................................................................9CONCLUSION...........................................................................................................................................9REFERENCES..........................................................................................................................................10

INTRODUCTIONOperation management is concerned with effectively production,coordination of goodsand services so that delighted results can be acquired in proper manner in organization.Operation management help managers and leaders help in properly manage tasks and duties sothat they can give desirable results to organization (Dekker. and Mallidis2012).. In this reportchosen organization is Amazon which is largest chain of goods and services that deal in onlinemarket by delivering all goods and services by capturing a large market share in world and itsheadquarter is in USA. This report study about role and functions of a leader and manager inorganization. And responsibilities of manager and leader while launching a new product in newmarket. In addition to importance of operation management with quality improvements theorieswhich help to increase quality of goods and services by decrease wastage of goods and servicesin Amazon.TASK 1P1 Define and compare the different roles and characteristics of a leader and a manager.Manager is a person who is responsible for managing the employees and some sections ofthe company on day to day basis (AldertonandSaieva, 2013). It exercises the managerialfunctions such as planning, organizing, directing and control on employee’s behavior andperformance and has the power to hire and fire employees. Manager of amazon should havecertain characteristics for proper functioning of its business.Characteristics of managerCommunication- There should be open and honest communication between employeesat amazon and manger so that employees can freely share their ideas and problems whichcan effectively increase their performance.Knowledge- Manager should have high level of knowledge in order to solve businessand employee problems which greatly help to resolve issues and achieve highproductivity.

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